Arlo|Smart Home Security|Wireless HD Security Cameras

Show image/snapshot when motion is detected

I get alerts that there is motion occurring. I have a camera at my front door. There are no windows, and I would like to know who is ringing my doorbell. It would be nice to have the option to have an image sent with the alert. It takes awhile to open the app and play the video. I guess a snapshot or delayed live stream accessible with one click would do it. Using iOS.

Comments
Guide

@ShayneS Here is a screenshot of a Push Notification on my Android. 

 

PushNotification.JPG

Guide

@ShayneS any comments on the screenshot? Should I be seeing something else? 

Arlo Moderator

Hi @homehome

 

The development team is still working on the image issue with emails. Did you get a chance to remove & reinstall the Arlo app and check for the snapshot with an alert?

Guide

@ShayneS Hello, I uninstalled and reinstalled the app. Unfortunately no screenshot in the alerts yet.

Arlo Moderator

@homehome

 

What Device/Phone/OS are you using?

Guide

@ShayneS Android 8.1.0

Arlo Moderator

@homehome

 

Which device?

Guide

@ShayneS Xiaomi Mi Note 3

Arlo Moderator

@homehome

 

Have you updated your case after trying the suggested trouble shooting from your support agent? 

Guide

@ShayneS Yes, details have now been updated to the respective case.