The Arlo Community

I appreciate that internally there has been a lot of work on the Arlo app redesign, unfortunately none of your developers appear to actually use Arlo themselves, not listen the the feedback from the community forums when everything breaks I would suggest a you all install a minimum of 5 camera wireless system at your homes and then see how you like using your app to secure your home - see how unfriendly and anti consumer you guys have made it The battery warnings don’t work, and now I have to spend about 10 minutes every day managing my cameras compared to a previous 30 second check every couple of days - this is NOT smart technology anymore this is manual old fashioned technology that none of us bought The product has been seriously degraded by these design decisions Please come back to us after you have used the systems in your own homes for a week or more and advise exactly why these decisions are better Further development of your apps should not be undertaken by employees who do not currently have the systems installed at their own homes so that decisions like the recent redesign do not happen again Regards A VERY UNHAPPY ARLO CONSUMER ... View more

You already have an option to create trigger zones, why not add one to create 'ignore zones'. I have one tree outside our house that triggers the camera constantly in the wind. the only way to stop it making 30+ recordings in a day is to turn the sensitivity down but then I miss actual events. It would be good to just highlight the tree and say ignore this thing... ... View more

Arlo Pro 2 Activity Zones only work when the PIR sensor is triggered, BUT for those who want to monitor the outside from inside, through a glass window,the PIR will never trigger.   The Arlo Q does this, so a camera cositing more than the Arlo Q should and would benefit from the same fucntionality. ... View more

I would love to see the trigger that caused a video to record when I am viewing the Library. Currently I do not know whether audio or motion caused the video to record. I need to scroll back and forth between the library list and the videos to check that. It would be nice to have an icon or small word above or below the video that indicated which trigger caused the recording. Otherwise, good app so far. Good job on the improvements. Keep up the good work ... View more

Add a feature that allows us to see what sensitivity levels are being hit when recordings take place. I am forever struggling to adjust the sinsitivity of the camers on the outside of my house. When a recording is made it wouldbe good to know what sinsitivty % was hit so I can tell what level a tree moving in the wind vs a car driving down the street vs a person walking along th epath is and fine tune it. I know I can sort of do this in the motion detection test but I then have to be outside where I can see the blue led and wait for these actions to occur, very hard to reproduce! Would be good to see the actual % number stored alongside the recording that was made, and even better the realtime percentage during the whole recording length. I regularly get a recording of someone pulling up in a car but once they stop and the person gets out the recording stops. So obviously I need to up the setting to get that person walking but by how much? Trial and error is infuriating.. ... View more

Live view is not fast enough to start. Upon receiving a notification and clicking it there is a 5-20 second delay before video is shown. In most cases (thief, break in, etc) where you would want to trigger an alarm enough time has gone by that it would no longer be useful. Other cameras such as nest start their live view in 500ms to 2s, Arlo needs to do it as well. ... View more

I want to be able to have a relatively high threshold before a motion triggers a recording, to reduce false positives. But once a recording starts, I want the sensitivity to be high so it continues to record when the subject is only moving a little bit.   For example, someone walking into view of the camera registers as a high motion event and triggers a recording. But then they stop somewhere (perhaps to look into my window?) and are not moving enough for the motion sensitivity to count it as motion. The recording stops while they're still in view of the camera, which is bad. I don't want the clip to stop just because they stopped walking. If they're still moving at all (head, arms, etc) then I want the clip to continue. The motion sensitivity needs to be higher during the recording - separate from the initial trigger sensitivity. ... View more

Hi,   Id like to suggest the posibility of setting alert zones which match the shape of the area you are trying to cover. For example, a trapezoid shaped alert zone would better match a path or driveway as it tapers off into the distance without having to make-do using rectangles and squares which overlap into other areas. Also, it may be useful to have alerts based on which alert zones are triggered. So in this case, you may have footage recorded of a postman entering your back garden to drop off a parcel but be alerted if he enters an alert zone covering your back door etc.   Cheers! ... View more

Unless I have missed something and if I have please fill me in.   It seems that you can only schedule in one 24 hour period, 1201am to 12 pm?   I would like to schedule my cameras to come on at certain times and go off at certain times.   My son has Huntington's Disease and I would like to set a schedule on his Bedroom camera to come on and record both sound and motion at 8 PM, I would then want it to turn off at 10 am the following morning.   Then I would like the Living room camera to switch on at 11 am in the morning but turn off again at 7 pm.   I would like the Shed camera to come on at6 pm and switch off at 8 am the following morning.   I have purchased the 4th camera to watch the back of the house and I would like that to be set to the same schedule as the Shed camera.   So, if this can be done already my apologies and I would really appreciate it if someone could explain how to do that.   If not, then I would really like to have that integrated into the system.     ... View more

Sending tons of notifications during business hours is useless.  The notifications that usually matter are the ones that happen after a period of silence (say during a break, or during the night).   Arlo should have an option to only send a notification after a period of inactivity. ... View more

Hi Arlo Could you have a mode that can automatically activate / deactivate when your personal device (mobile) is connected/disconnected to the same wifi router as the Arlo system?     It would be better and more reliable than using geofencing.   Thanks ... View more

We shouldn't have to eject them and manually find the videos to watch. They should be accessible remotely as well via mobile apps. ... View more

To better security, why not add a 4G support (sim card) to base station ? So, if the home Internet line falls, the base station can automatically switch to the 4G network and keep the security system alive.   And why not also provide a battery (VMA4410) location on the base station, to keep the system alive even in case of power failure?   Currently, to have this security level, we need to plug the base station to a 4G modem (perhaps the NetGear LB2120 ?) and use an UPS to power them. Right ? The  NetGear LB2120 is the best choice for this ?     ... View more

Need Arlo doorbell! Is it possible to set a record schedule for individual cameras. I’d like to have my front door armed all the time. While the back door I only want to record at night. I’m currently disabling the back. I usually forget to turn it back on. Possible schedule option? ... View more

I have my arlo pro 2 base station set to record to local storage but the files names are the camera serieal number and not what I named the camera.   The local storage file names should use the camera name inorder to easily find specific recordings. ... View more

Lets get the app updated so the Alexa can speak the Alro's motion detection alerts. I appreciate the phone notifications, BUT if I'm in my home walking around I normally don't have my phone on me and would like to be vocally notified if there's motion detected around the outside of my home without having to go through lengthy IT "hacks" to get Alexa to vocalize the detection. I believe it would be a beneficial and a great way to upsell your system. Hoping this gets added soon  ... View more

I understand that the Arlo Pro 2 cameras can do unlimited recording with cloud storage if you pay extra for the plan.  My question is, if I want to live stream continuously to an iPad, it times out after about 30min.  I would like to continue to use the multiple Arlo Pro 2 kit for my house so I can have a unit outside observing the driveway and swingset to watch my kids, but at the same time also have one inside monitoring our baby.  I understand it isn't the "baby monitor", but as I just described, it can be used for other means both inside and outside, such as in the basement to monitor the kids playing, etc.  It makes the most sense to allow for me to monitor all of these things simultaneously since if the baby is napping, it's useful to be inside with the baby but to still be able to monitor the older kids playing outside.     I understand the issue with the Arlo Pro 2 if it is on battery power to have it turn off after a set period of time, however, this unit can also be wired.  Perhaps there could be an option to "disable the 30 min timeout" default setting, or the unit could just notice that it is plugged in and automatically turn off the "time out" default.  This seems like an incredibly easy fix to just "allow continuous live streaming when plugged in" or something to that effect.  Myself and other family members that I have recommended this to may have to move on to another product if this simple option isn't available.   ... View more

I have a mailbox which keeps getting broken into.    Currently the camera is mounted up above the garage to keep it from getting stolen (hopefullyl) I would like to mount it on a tree closer to the mailbox - at eye level. But I can't because the current mount design makes it too easy for the camera to be stolen.    Please make a lockable secure trail mount for the Arlo. Something like this:    Ideally the box should have a hook so it can be locked with a build-in combination lock. If that is not feasible, you can make it so an external padlock can be used to lock it.   Thanks in advance! ... View more