We should be allowed to change the name of the SSID to something that isn’t labeled Arlo so we aren’t advertising we have cameras hidden around our residence. This isn’t asking to make the base stations network to be invisible. Just allow us the ability to change the name to something else so no one is aware that a house has cameras. ... View more

When I view my library, the cloud comes up as default even if there is no subscription.  Can the default be changed from cloud to local when viewing recordings?  If not, can this feature be added? ... View more

The internet in my old house works great BECAUSE after a lot of trial (expense) and error I purchased an EERO base and 5 beacons.. I have good internet coverage. I researched for a while and finally pulled the string and purchased the Arlo pro 3 with 6 cameras system.  Get 5 of them installed (1 Camera will not connect) and then learn that Arlo base unit  and cameras work independently and will not work with the Eero system. All cameras are within 75 ft of base yet 4 of them are slow to connect and 2 of them disconnect more than connect. Difficult internet push throughout my house was why I bought eero!!!!! Now I have taken $1300 steps backwards..Arlo seems to be well made but pretty useless and disappointing to me.. ... View more

So imagine you're asleep, and there's a prowler on your property. You don't hear the mobile phone alert, and you're asleep so you can't use the two-way mic to alert the burglar that they're being watched. It would be great if a pre-recorded message could auto play from the camera's microphone when motion is detected to alert the burglar. Customize this so the voice would only play when the camera is armed and motion is detected between the hours of x and y. The feature to upload your own pre-recorded voice is already available on Arlo baby monitor, so it shouldn't be too difficult to enable this on the range of Arlo security cameras too? Also, can you PLEASE increase the two-way mic volume on the Arlo Pro cameras itself? They're not loud enough.  ... View more

I have replaced all my Arlo Pro 2 cameras (5 of them) with Arlo Pro 3! (Great Move). However, I have a concern that the exposed connectors on the bottom for use with a charging cable will be at risk for degradation from direct exposure to the elements.  I STRONGLY SUGGEST ARLO DEVELOP A RUBBER INSERT CAP, that would provide weather sealing or protection, rather than the connectors be openly exposed as they currently are now.  I do have black cameras and would prefer black caps, (and they could make white caps for white cameras).  If I had a 3D printer I would make them myself, but don’t.  To me it’s a no brainer to extending the life of the camera that I see to be shortened with these connections being so vulnerable as they presently exist.  I am including a picture (of a while camera case to show the area I am talking about). I can’t speak for others, but I would welcome the opportunity to purchase these when available. ... View more

I hope Arlo team can take this suggestion into consideration.  ... View more

This way, you can trigger the camera light from another homekit source. ... View more

Here in Uk in winter we have often temperatures around zero, so freezing! Whenever my cameras stops charging the battery die soon and i don't even know that some of them doesn't record at all! Would be great to get notified when cameras automatically stop charging when below freezing, so i know when to bring them in and charge ! ... View more

*Feature Request - With nailing hard wired solar energy with high capacity Local storage, when will Arlo begin adding LPR technology. So tired of hearing how we all can’t make a license plate even when within a sneezing distance with 4K technology. Even basic HDR manipulation; frame-by-frame editing mode? ... View more

An issue with the AI system Arlo uses to identify motion subjects is that there is currently a 10-15 second delay that Arlo is working to eliminate.  Some of us would be willing to do without the AI detection if it meant we get notifications as fast as we would without the Smart Plan.  Thus, please add a feature in the app for these cameras to allow the AI detection to be bypassed entirely - at least until you get the delay worked out. ... View more

Hi - I recently purchased and installed an Arlo Pro 3 Camera. I called your customer service this morning to ask if you have a mounting wand that will allow me to easily pull and reinstall the cameras after each recharge as presently I need to climb a ladder to do so. I was advised that you do not have such a device and thought I can submit it as an idea for consideration to your product development team. I am sure I am not the only one that will benefit from such a device. Thanks for your consideration.   ... View more

Below the line (bottom of this post) is a reply from Arlo Moderator ShayneS on an issue that I posted on the community boards (I also got the same reply from support, who suggested posting it here) ....   Here is a link to that discussion which explains the issue better and you should read (only 10 posts)... https://community.arlo.com/t5/Arlo-Ultra/Cross-triggering-will-activate-lights-amp-cameras-but-not-save/td-p/1786647   This problem (or non-feature) really needs to be fixed as it is mentioned nowhere in the Arlo product info and therefore that info becomes very misleading.   Thanks, Paul _________________________________________________________________  Hi   @KachinaShadow   As you noted above   "What I did confirm was that ALL cameras can be triggered by ALL devices but ANY CAMERA THAT HAS "ACTIVITY ZONES" SET, even though triggered, WILL NOT SAVE THE RECORDING TO THE LIBRARY/CLOUD"   This is feature is by design, if you would like to have the recordings saved to the library you will need to remove the activity zones.   _________________________________________________________________ ... View more

I would love to have the option of an activity zone dedicated to the spotlight on arlo ultra, my cameras pick up movement from my driveway to all the way across the street but I would like to have the option for the spotlight to only activate if someone actually enters my driveway while still being able to record activity on the street (where the neighbours car parks) but not set off the spotlight until there is movement on my driveway... i hope this makes sense ... View more

I would love to see an option to use my existing WiFi connection to connect ultra and pro3 cameras to my smart hub (similar to swann wireless system, they call it station mode) I and I'm sure many others on here have a very robust WiFi network in place and the provided signal from the smart hubs are disgraceful in comparison, i understand that the system is set up to prevent wifi blocking technology from crippling the camera system (i forget the correct terminology) but I would like the option to choose how I connect my cameras with maybe a little check box to state that I understand that this could be less secure.... saying that I'm sure my router has the configuration settings available to run the same type of connection as the smart hub (i have a commercial grade wifi setup) as do many others I expect ... View more

Why can’t the Arlo system switch over to direct storage access in the event of an Internet/wifi outage, and then sync back up when the Internet connection comes back online. Seems like it would be pretty simple to implement a feature like this. ... View more

Currently you can select alerts based on type sensor detection: movement, person, animal, etc.   You should add that as a feature to select record only based on type: i.e. only record when person is detected   Comment: you already have the logic for selecting alerts, so seems this is an easy feature to add.  It would be very useful as it would help limit network/internet usage by system ... View more

I have a bright front porch light that prevents my Arlo Pro 3 from turning on at night when motion is detected.   We should be able to set a schedule for the security light to turn on when motion is detected. This would ignore the brightness of the surroundings, making the schedule the priority for the light to turn when motion is detected.    This way, the Arlo could catch the attention of any potential intruder, letting them know there is an active device recording them. ... View more

Arlo should add functionality to allow fully disabling smart notifications for some cameras while leaving them enabled on others. That way if one camera is in a high traffic area and one is in a low traffic area customers can ensure they only get relevant notifications.  ... View more

(Dear Arlo - please don't move this to another topic again. This is NOT really about alerts when offline. It's MAINLY about the cameras' batteries draining when the base goes offline. Please read in it's entirety.)   So this happens now and again - my base station goes offline. I assume it's when a firmware update is pushed out and crashes my base station.    My issue is that when the base station goes offline, the cameras drain their batteries trying to reconnect.   This last time, the base station went offline around 10:30am pacific time on the 6th May. Perhaps someone from Arlo can confirm if that was a firmware update? Or tell me how I can check that myself?   I didn't realise until late on the 7th. (Thankfully I have other cameras, because I know I can't rely on this system yet.) (Also thankfully I'm at home. When this happens while I'm away, there's nothing I can do... Big fail for a security system.) Power cycling the base station only served to show me the cameras all offline. Sometimes rebooting the base station a few times brings some cameras back online, but not this time. Clearly the batteries were all drained. It was too late at night to be getting ladders out and swapping batteries, so that's what I'm doing today. Thankfully I have rechargeable batteries, otherwise Arlo would be getting a big bill for new ones! And I have confirmed that the batteries are all dead - power cycling the cameras does nothing.   Here are suggestions. I hope Arlo are listening. They are pretty basic requirements of a security system.   When a camera detects the base station is offline, it goes into a low power mode. Instead of draining its batteries by continuously trying to reconnect, have it try once every minute for the first 10 minutes, then once every 10 minutes for the next hour, then once every 30 minutes. That way, when the base station can be physically power cycled when the owner returns home (note that this usually can't be done remotely as the base station is offline), the cameras will hopefully still have some battery power left. When the base station goes offline: Have the base station AUTOMATICALLY power cycle itself say every 20 minutes until it reconnects. That way if I can't get to the base station for a week, it doesn't render the entire system USELESS! SEND ME A NOTIFICATION. Pretty please. The cloud knows. If I open the app, it knows. If a security system goes completely offline, it should trigger a panic mode 😱  where it sends not only repeated push notifications, but also texts and emails. When a camera goes offline: Automatically try to reconnect, and go into a low power mode.   p.s. thank you for finally ditching flash... ... View more