Arlo
Support

Jamesb29 · ‎2020-04-27

We should be allowed to change the name of the SSID to something that isn’t labeled Arlo so we aren’t advertising we have cameras hidden around our residence. This isn’t asking to make the base stations network to be invisible. Just allow us the ability to change the name to something else so no one is aware that a house has cameras.

Tunnelvisioned · ‎2020-11-09

Can you add support with Amazon Key? Their system requires a camera to activate. There are 3 camera vendors that they support but none are Arlo. I have a WiFi deadbolt that works with Amazon key but I can’t register it. I don’t want to go and buy another camera for my front door.

jsaus63304 · ‎2020-08-28

When I view my library, the cloud comes up as default even if there is no subscription. Can the default be changed from cloud to local when viewing recordings? If not, can this feature be added?

kknz613 · ‎2020-04-04

I hope Arlo team can take this suggestion into consideration.

numb15 · ‎2020-04-29

So imagine you're asleep, and there's a prowler on your property. You don't hear the mobile phone alert, and you're asleep so you can't use the two-way mic to alert the burglar that they're being watched. It would be great if a pre-recorded message could auto play from the camera's microphone when motion is detected to alert the burglar. Customize this so the voice would only play when the camera is armed and motion is detected between the hours of x and y. The feature to upload your own pre-recorded voice is already available on Arlo baby monitor, so it shouldn't be too difficult to enable this on the range of Arlo security cameras too? Also, can you PLEASE increase the two-way mic volume on the Arlo Pro cameras itself? They're not loud enough.

vpasq · ‎2020-07-25

I have replaced all my Arlo Pro 2 cameras (5 of them) with Arlo Pro 3! (Great Move). However, I have a concern that the exposed connectors on the bottom for use with a charging cable will be at risk for degradation from direct exposure to the elements. I STRONGLY SUGGEST ARLO DEVELOP A RUBBER INSERT CAP, that would provide weather sealing or protection, rather than the connectors be openly exposed as they currently are now. I do have black cameras and would prefer black caps, (and they could make white caps for white cameras). If I had a 3D printer I would make them myself, but don’t. To me it’s a no brainer to extending the life of the camera that I see to be shortened with these connections being so vulnerable as they presently exist. I am including a picture (of a while camera case to show the area I am talking about). I can’t speak for others, but I would welcome the opportunity to purchase these when available.

Iceblade · ‎2020-09-08

I would love to have the option of an activity zone dedicated to the spotlight on arlo ultra, my cameras pick up movement from my driveway to all the way across the street but I would like to have the option for the spotlight to only activate if someone actually enters my driveway while still being able to record activity on the street (where the neighbours car parks) but not set off the spotlight until there is movement on my driveway... i hope this makes sense

Gds1 · ‎2020-08-28

The internet in my old house works great BECAUSE after a lot of trial (expense) and error I purchased an EERO base and 5 beacons.. I have good internet coverage. I researched for a while and finally pulled the string and purchased the Arlo pro 3 with 6 cameras system. Get 5 of them installed (1 Camera will not connect) and then learn that Arlo base unit and cameras work independently and will not work with the Eero system. All cameras are within 75 ft of base yet 4 of them are slow to connect and 2 of them disconnect more than connect. Difficult internet push throughout my house was why I bought eero!!!!! Now I have taken $1300 steps backwards..Arlo seems to be well made but pretty useless and disappointing to me..

Iceblade · ‎2020-08-18

I would love to see an option to use my existing WiFi connection to connect ultra and pro3 cameras to my smart hub (similar to swann wireless system, they call it station mode) I and I'm sure many others on here have a very robust WiFi network in place and the provided signal from the smart hubs are disgraceful in comparison, i understand that the system is set up to prevent wifi blocking technology from crippling the camera system (i forget the correct terminology) but I would like the option to choose how I connect my cameras with maybe a little check box to state that I understand that this could be less secure.... saying that I'm sure my router has the configuration settings available to run the same type of connection as the smart hub (i have a commercial grade wifi setup) as do many others I expect

Asp6232 · ‎2020-02-29

This way, you can trigger the camera light from another homekit source.

Jankovichs · ‎2020-01-28

Here in Uk in winter we have often temperatures around zero, so freezing! Whenever my cameras stops charging the battery die soon and i don't even know that some of them doesn't record at all! Would be great to get notified when cameras automatically stop charging when below freezing, so i know when to bring them in and charge !

Dan84 · ‎2019-12-07

*Feature Request - With nailing hard wired solar energy with high capacity Local storage, when will Arlo begin adding LPR technology. So tired of hearing how we all can’t make a license plate even when within a sneezing distance with 4K technology. Even basic HDR manipulation; frame-by-frame editing mode?

stargate125645 · ‎2020-02-11

An issue with the AI system Arlo uses to identify motion subjects is that there is currently a 10-15 second delay that Arlo is working to eliminate. Some of us would be willing to do without the AI detection if it meant we get notifications as fast as we would without the Smart Plan. Thus, please add a feature in the app for these cameras to allow the AI detection to be bypassed entirely - at least until you get the delay worked out.

NickC8 · ‎2021-01-15

I have my cameras armed through geofencing, ie when ‘away’, and on a schedule when home. I think it would be great if I could set different cameras to different schedules. For example, I’d have the front door facing camera armed most, if not all, of the day and night, while the back and side facing cameras armed when ‘away’ and on an overnight schedule only.

prakashp · ‎2021-01-15

With my 90 day period for Arlo Smart coming to an end, I was shocked to find that the videos stored on my USB drive can only be accessed by the main account. If you have granted other users access, that includes administrative rights, they are unable to pull up and view the videos stored on USB drive. Please provide this feature ASAP.

pineappleguy16 · ‎2020-12-28

Can we have an option to be able to enable/disable the shaded top third area in the camera positioning setting so that it will pick up motion? What is the point of the activitiy zones when they don't work in this area? Why are these cameras limited to only record motion 66% of the view rather than the entire field of view? Most of the time my cameras do not record the entire activity as the camera activates too late when the person enters the field of view of the camera because the top region does not pick up motion.

mrbisme33 · ‎2020-12-06

My Windows 10 computer's graphics card (circa 2012) doesn't support H.265. Since I can't view any of my 2k recordings online, consider making an app that permits me to easily view the recorded content. Keep in mind that this is a subscription service and not being able to review recorded videos on a PC is absolutely unacceptable.

tibert · ‎2020-10-15

I've seen the request for battery % on the summary screen. Originally % was available on the devices page. Perhaps as an optimization for data fetches in the solution architecture at the expense of customer ease-of-use this was removed and hasn't come back on the iOS app. HOWEVER... what would be extremely helpful is a way to sort the cameras by battery % (least to greatest). This feature could manifest itself as a sort option on the Devices page (best) or by some other means. This allows one to be given a priority on which camera to charge next instead of requiring one to need to actively check each device separately.

MD88 · ‎2020-09-18

Hi - I recently purchased and installed an Arlo Pro 3 Camera. I called your customer service this morning to ask if you have a mounting wand that will allow me to easily pull and reinstall the cameras after each recharge as presently I need to climb a ladder to do so. I was advised that you do not have such a device and thought I can submit it as an idea for consideration to your product development team. I am sure I am not the only one that will benefit from such a device. Thanks for your consideration.

KachinaShadow · ‎2020-09-16

Below the line (bottom of this post) is a reply from Arlo Moderator ShayneS on an issue that I posted on the community boards (I also got the same reply from support, who suggested posting it here) .... Here is a link to that discussion which explains the issue better and you should read (only 10 posts)... https://community.arlo.com/t5/Arlo-Ultra/Cross-triggering-will-activate-lights-amp-cameras-but-not-save/td-p/1786647 This problem (or non-feature) really needs to be fixed as it is mentioned nowhere in the Arlo product info and therefore that info becomes very misleading. Thanks, Paul _________________________________________________________________ Hi @KachinaShadow As you noted above "What I did confirm was that ALL cameras can be triggered by ALL devices but ANY CAMERA THAT HAS "ACTIVITY ZONES" SET, even though triggered, WILL NOT SAVE THE RECORDING TO THE LIBRARY/CLOUD" This is feature is by design, if you would like to have the recordings saved to the library you will need to remove the activity zones. _________________________________________________________________

SSID name change

Amazon Key

Viewing local storage as default

The grant access user cannot use the direct access to the local storage.

pre-recorded voice to play when motion detected

Connector Caps for Arlo Pro 3 cameras

Separate activation zones for spotlight

Arlo needs to Interface with Eero

Allow use of existing wifi as an option for smart hubs like ultra and pro3

Expose the Pro 3 Camera Floodlight to Homekit

Receive notifications when cameras automatically stop charging when below freezing

License plate recognition/ zoom quality upgrade

AI Notification Bypass

Schedules

Provide Grant Access Accounts the ability to view local storage

Camera positioning setting - option to disable shaded area

Windows 10 App for Computers that don't have Support for HEVC

Sort by battery level

Mounting Wand Allowing to Easily Pull and Reinstall Cameras

Cross Triggering Cameras With Activity Zones Set And Have The Recordings Saved To The Cloud/Library

HomeKit Support for Arlo Video Doorbell

Wireless Arlo Video Doorbell

Allow higher quality images when recording to usb

Arlo Baby Integration with SmartThings

When will ‘Video Doorbell’ be a trigger on IFTTT

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Support

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