Arlo
Support

1417 · ‎2020-03-08

I use 3 devices to access my Arlo cams. My phone, my tablet and my PC. It isn't possible to add my PC to known devices for the 2 step verification process. Every time I try to access my cams via my PC, I have to get the code from my phone and enter it in my PC. Would be much easier for PC users to have the capability to list the PC as a known device.

skingspan · ‎2018-11-21

I would love an option where arlo would remind me when my cameras are disarmed for a certain amount of time. I often disarm my cameras when I am out shoveling the drive way or mowing the lawn. I often forget to re-arm the cameras when I am done and miss recording activity. It would be great to have an option to have arlo send me a notification if my camera has been disarmed for more than X hours.

dg23 · ‎2019-01-13

It would be nice if the "Record until activity stops" recording rule screen in the App had an extra setting that allowed me to set a period of time to continue recording after activity is no longer detected. If activity is detected again before this period of time elapses, then the timer is reset and Arlo continues recording. This should help cut down on the total number of videos captured even if the videos are slightly longer. Likewise, serial alerts when something continues to come in and out of frame will also be reduced.

JustAnElf2 · ‎2019-11-13

On my system I get false positives on detected motion all of the time. The sad part is that the camera is watching over a large empty field. I would love to see some type of marker on the video showing what the camera has detected. This would allow me to change the camera settings to

Sircoynie · ‎2019-02-27

It would be great if you could turn off the "Leave a Message" feature of the doorbell. This could also be Geo-fence based?

ArloWatcher · ‎2020-02-18

Just wondering if Arlo has any plans to add a link to https://status.arlo.com/ in their Apps? Maybe make it an indicator that is color coded. I know I'd like to see some indication if there are current problem in Arlo land when viewing the App

BrianTurner · ‎2018-10-30

You already have an option to create trigger zones, why not add one to create 'ignore zones'. I have one tree outside our house that triggers the camera constantly in the wind. the only way to stop it making 30+ recordings in a day is to turn the sensitivity down but then I miss actual events. It would be good to just highlight the tree and say ignore this thing...

Alpo · ‎2015-01-27

Really need to customize the notification sound. For instance, I want to be alerted to motion on some cameras while sleeping, but the notification sound is not enough to do that because it is too brief and I just sleep right through it. Would be nice to select an mp3, or at least provide some more aggressive options for alerts. Perhaps even per camera custom sounds, as one can do with ringtones for different contacts.

ItsDLite · ‎2019-10-26

Would be nice to allow geofencing under multiple mobile devices without granting access to cameras. I want to disable alerts of family members without them having access to video feeds. Without manually disabling the arm each time.

ant · ‎2018-01-30

We shouldn't have to eject them and manually find the videos to watch. They should be accessible remotely as well via mobile apps.

hamlet13 · ‎2019-09-03

I would like to be able to customize my activity zones so they can trigger a recording wihtout triggering a notification and vice versa. This would help me take advantage of the wide area being monitored by my Arlo Ultras as I could designate an area of high traffic to only trigger recordings without notifications, while a more critical area (on the same camera) would trigger both a recording and a notification.

nickmobbs · ‎2016-05-18

Hi, I am genuinely excited to see geolocation and IFTTT has been implemented, and yes I know its still 'Beta' but while it is still work in progress i would like to suggest a couple of improvements.... 1) You need to support multiple devices. it makes no sense to have the cameras arm as I leave for work, only to get tons of videos of my wife leaving 10 minutes later. You need to check for all devices to be out of the area before arming the cameras. 2) It should be possible to schedule 'geolocation' control. Currently geolocation cannot be included in the schedule, which means i need to change the mode manually if like me you set them on during the night when you go to bed. 3) IFTTT - support 'custom' modes. Currently you can only choose the standard armed or disarmed modes, you need to include for custom modes as well as being able to select gelolocation mode.. This would mean you could use the 'do' trigger to change mode quickly, helping to ease the pain of issue 2. Overall though i have to say i am impressed with the additional functionality, but please Netgear, keep us informed of what you are working on!!!! Kind Regards Nick

AArnesen · ‎2019-08-20

I know this is primarily a residential system, but we use Arlo in our small business and sometimes I have to search through hours of clips to find the right moment. It would make it extremely beneficial to be able to set a play speed (2x, 4x, 8x) to be able to quickly scan through recordings, then go frame by frame to capture the exact moment I want. Being able to capture a still frame is great and adding some editing afterwards would be nice, too. Timestamps and some basic highlighting/2D drawings all would be a fairly easy addition and helpful in the right circumstance.

Jankovichs · ‎2020-01-28

Here in Uk in winter we have often temperatures around zero, so freezing! Whenever my cameras stops charging the battery die soon and i don't even know that some of them doesn't record at all! Would be great to get notified when cameras automatically stop charging when below freezing, so i know when to bring them in and charge !

FCarr · ‎2020-01-03

Need a way to stop phone calls yet still ring the chime when the button on the video doorbell is pressed.

GrenadaV · ‎2016-02-03

Hi there, there is a product that I nearly purchased, sent to me from iPhone magazine, it's called "Skybell WIFI Doorbell" Which is obviously a doorbell with a camera that communicates with your router & smartphone, and not only can you see the person, you can talk to them too. Plus it was waterproof. I thought I really want something like that, but what stopped me buying it was it was not totally wireless like the Arlo systems I have bought. It needs to connect to a physical power source, not battery powered, so given that total wireless was the main reason for my netgear Arlo purchases, I couldn't buy that doorbell system. I really hope that Netgear and their Arlo team come to up with something similar, as I would definitely buy one if it was available. Cheers Ross

BansheeRider · ‎2017-01-14

Hello, It would be nice if there was a manual option to trigger all cameras to record until the user stops recording or the battery dies. Maybe add a button next to siren button to trigger all cameras. If I am away from home, and there is an intruder on my property, I would like to have the option to have all cameras rolling at once rather than waiting to detect motion. Thanks

arloサポート · ‎2020-01-15

I always change the schedule manually for holiday every time (for Battery). But I have to undo all schedule after holiday. It's helpful if user will be able to register annual holiday in advance. Here is an example for the procedure. 1. Register holiday for Year 2020 2. Add schedule for holiday (Fixed schedule for all holiday) 3. Priority for holiday schedule is higher than normal schedule Holiday is depend on country, company and family. It's ideal if user will be able to register multiple years. Thank you so much for your great products. Sincerely, This request has been submitted by Japan Arlo community user in Japanese. (Date: 14Jan2020, Chat name: 0107)

leeaz · ‎2018-10-26

a recent iphone app update removed the informative icons for battery level, wifi strength, motion detection. less is not more... less is less.. please restore these icons above the camera snapshot view in the iphone app. thank you

LovelyNot · ‎2016-03-30

Here's the deal; This is my WiFi *indoors*, if I go outside it's even more and stronger signals. It amazes me that this Arlo system even uses WiFi when it offers is no manual control whatsoever, which I obviously expected it to offer, because, well, it's from NETGEAR!? All your equipment offers the user settings and full config and control, yet when it counts (to protect and secure our home reliably) it just doesn't?? WTF is that about? Please netgear, explain this to me. I demand the option to set the channel the base-station uses. To be honest I didn't even expect it to use 2.4 GHz WiFi. Why did you pick that? Since it's proprietary anyway, why not use some unused frequencies? WHY WHY WHY? Seriously, I'm going to publish this fact everywhere I can, because if knew beforehand, I would never have paid so much for such a useless wifi distortion unit. I would *not* have bought it. Second thing is the fact it's reliability fully relies on your internet being up (and wireless signals not being distorted purposely). I can just pull the phone-cable outdoor so the DSL is lost, I can even check the wireless band from my car for the netgear ssid (which is always the same) and then switch on a scrambler and rip the house blind. This has got to be the most insecure system ever, there's no local backup option of the footage, no memory, nothing (I've tested it). Frankly, not at all what I expected from a big name like netgear. Your routers are OK, but this arlo hands-off cloud-only stuff blows. And then no Advanced config in the base-station? For crying out loud you guys, get that fixed channel setting in the firmware or I'll send my expensive arlo crap right back to the seller.

Make PC as a trusted device for 2FA

Disarmed Notification for a certain amount of time

Feature Request: Record Until Activity Stops - Continue Recording For X Seconds

Add a marker to show where motion is detected

Disable "Leave a message" feature on Doorbell

Adding https://status.arlo.com/ link to Apps

Exclude areas from triggering recordings

Custom alert sounds for Android/iOS

Allow geofencing under multiple mobile devices without granting access to cameras

Need a way to watch videos from mounted USB drives on Arlo Pro base stations.

Customize activity zones so they can trigger recording w/o triggering notification, etc.

Geolocation / IFTTT custom modes / improvements

More Control Over Recordings: Fast Forward, Frame by Frame

Receive notifications when cameras automatically stop charging when below freezing

Video Doorbell Stop Phone Calls While Enabling Chime

Arlo Doorbell camera

Emergency record (ability to record all with a press of one button)

Request for Annual Schedule with Holiday

Restore Icons On The App

Wireless Channel config manual override

Optional video viewing from USB storage device

Security Light With In-Built Camera

Testflight Beta for iOS App

Arlo Doorbell camera

2nd factor Authenication added to the login proces...

Arlo
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Arlo
Support

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