Arlo
Support

bersca · ‎2019-10-01

I've seen this suggested several times over the past several years and I believe this would be a pretty simple addition to the apps. There are times I will disable certain cameras when I know people are going to be setting them off repeatedly. However, when I disable a camera I have to remember to turn it back on. Why not have a setting to temporarily disable one or several cameras for a finite period of time? Such a simple addition this would be to increase the usefulness of the cameras. Does anyone from Arlo read these suggestions?

hamlet13 · ‎2019-09-03

I would like to be able to customize my activity zones so they can trigger a recording wihtout triggering a notification and vice versa. This would help me take advantage of the wide area being monitored by my Arlo Ultras as I could designate an area of high traffic to only trigger recordings without notifications, while a more critical area (on the same camera) would trigger both a recording and a notification.

AArnesen · ‎2019-08-20

I know this is primarily a residential system, but we use Arlo in our small business and sometimes I have to search through hours of clips to find the right moment. It would make it extremely beneficial to be able to set a play speed (2x, 4x, 8x) to be able to quickly scan through recordings, then go frame by frame to capture the exact moment I want. Being able to capture a still frame is great and adding some editing afterwards would be nice, too. Timestamps and some basic highlighting/2D drawings all would be a fairly easy addition and helpful in the right circumstance.

skingspan · ‎2018-11-21

I would love an option where arlo would remind me when my cameras are disarmed for a certain amount of time. I often disarm my cameras when I am out shoveling the drive way or mowing the lawn. I often forget to re-arm the cameras when I am done and miss recording activity. It would be great to have an option to have arlo send me a notification if my camera has been disarmed for more than X hours.

dg23 · ‎2019-01-13

It would be nice if the "Record until activity stops" recording rule screen in the App had an extra setting that allowed me to set a period of time to continue recording after activity is no longer detected. If activity is detected again before this period of time elapses, then the timer is reset and Arlo continues recording. This should help cut down on the total number of videos captured even if the videos are slightly longer. Likewise, serial alerts when something continues to come in and out of frame will also be reduced.

Sircoynie · ‎2019-02-27

It would be great if you could turn off the "Leave a Message" feature of the doorbell. This could also be Geo-fence based?

dec0y · ‎2019-09-13

Hello, I'm using windows and ever since the website UI got an "upgrade" the "remember me" checkmark got removed. I do not save passwords on browser for security reasons. It would be nice if the webmaster brought it back. I do see the remember me password on your community login but not arlo.netgear.com ... it's very useful for me.

BrianTurner · ‎2018-10-30

You already have an option to create trigger zones, why not add one to create 'ignore zones'. I have one tree outside our house that triggers the camera constantly in the wind. the only way to stop it making 30+ recordings in a day is to turn the sensitivity down but then I miss actual events. It would be good to just highlight the tree and say ignore this thing...

ant · ‎2018-01-30

We shouldn't have to eject them and manually find the videos to watch. They should be accessible remotely as well via mobile apps.

The_Wraith · ‎2019-05-30

The whole "If Motion is Detected" needs an AND option to include what type of motion: People Vehicles Animal Package Other When configuring modes this granulatarity is needed to minimize unecessary notifications and excessive noise. A mode needs to be able to have multiple options per camera. i.e. If the following: Front Door, Motion Detected - AND "Motion is People" - THEN "Record Video" - THEN "Push Notification" The "AND Motion is People" needs to have a complex set of boolean options. IS People and IS NOT Vehicles, etc. I don't want to be notified by "Animals" on some cameras, ever. Additional, there are OTHER cameras that animal notifications are the ONLY thing I want notified on. It's nice Arlo can categorize what it detects but unless you can create rules/triggers on those they are useless. Useless. This logic is already built into the Library, where you can select and limit what you see in the library. That concept needs to be moved over to Modes and Notifications. Maybe a customer only wants to be notified if they have a PACKAGE detected on their front door and nothing else. Maybe they want a push notification for a package but an email if a person is detected. Or, maybe they want push notification for packages 24 hours a day but only push notifications if a person is detected after 9pm, etc.

leeaz · ‎2018-10-26

a recent iphone app update removed the informative icons for battery level, wifi strength, motion detection. less is not more... less is less.. please restore these icons above the camera snapshot view in the iphone app. thank you

BrianTurner · ‎2018-10-30

Add a feature that allows us to see what sensitivity levels are being hit when recordings take place. I am forever struggling to adjust the sinsitivity of the camers on the outside of my house. When a recording is made it wouldbe good to know what sinsitivty % was hit so I can tell what level a tree moving in the wind vs a car driving down the street vs a person walking along th epath is and fine tune it. I know I can sort of do this in the motion detection test but I then have to be outside where I can see the blue led and wait for these actions to occur, very hard to reproduce! Would be good to see the actual % number stored alongside the recording that was made, and even better the realtime percentage during the whole recording length. I regularly get a recording of someone pulling up in a car but once they stop and the person gets out the recording stops. So obviously I need to up the setting to get that person walking but by how much? Trial and error is infuriating..

nickmobbs · ‎2016-05-18

Hi, I am genuinely excited to see geolocation and IFTTT has been implemented, and yes I know its still 'Beta' but while it is still work in progress i would like to suggest a couple of improvements.... 1) You need to support multiple devices. it makes no sense to have the cameras arm as I leave for work, only to get tons of videos of my wife leaving 10 minutes later. You need to check for all devices to be out of the area before arming the cameras. 2) It should be possible to schedule 'geolocation' control. Currently geolocation cannot be included in the schedule, which means i need to change the mode manually if like me you set them on during the night when you go to bed. 3) IFTTT - support 'custom' modes. Currently you can only choose the standard armed or disarmed modes, you need to include for custom modes as well as being able to select gelolocation mode.. This would mean you could use the 'do' trigger to change mode quickly, helping to ease the pain of issue 2. Overall though i have to say i am impressed with the additional functionality, but please Netgear, keep us informed of what you are working on!!!! Kind Regards Nick

GrenadaV · ‎2016-02-03

Hi there, there is a product that I nearly purchased, sent to me from iPhone magazine, it's called "Skybell WIFI Doorbell" Which is obviously a doorbell with a camera that communicates with your router & smartphone, and not only can you see the person, you can talk to them too. Plus it was waterproof. I thought I really want something like that, but what stopped me buying it was it was not totally wireless like the Arlo systems I have bought. It needs to connect to a physical power source, not battery powered, so given that total wireless was the main reason for my netgear Arlo purchases, I couldn't buy that doorbell system. I really hope that Netgear and their Arlo team come to up with something similar, as I would definitely buy one if it was available. Cheers Ross

BansheeRider · ‎2017-01-14

Hello, It would be nice if there was a manual option to trigger all cameras to record until the user stops recording or the battery dies. Maybe add a button next to siren button to trigger all cameras. If I am away from home, and there is an intruder on my property, I would like to have the option to have all cameras rolling at once rather than waiting to detect motion. Thanks

Krysuk · ‎2018-11-01

I appreciate that internally there has been a lot of work on the Arlo app redesign, unfortunately none of your developers appear to actually use Arlo themselves, not listen the the feedback from the community forums when everything breaks I would suggest a you all install a minimum of 5 camera wireless system at your homes and then see how you like using your app to secure your home - see how unfriendly and anti consumer you guys have made it The battery warnings don’t work, and now I have to spend about 10 minutes every day managing my cameras compared to a previous 30 second check every couple of days - this is NOT smart technology anymore this is manual old fashioned technology that none of us bought The product has been seriously degraded by these design decisions Please come back to us after you have used the systems in your own homes for a week or more and advise exactly why these decisions are better Further development of your apps should not be undertaken by employees who do not currently have the systems installed at their own homes so that decisions like the recent redesign do not happen again Regards A VERY UNHAPPY ARLO CONSUMER

LovelyNot · ‎2016-03-30

Here's the deal; This is my WiFi *indoors*, if I go outside it's even more and stronger signals. It amazes me that this Arlo system even uses WiFi when it offers is no manual control whatsoever, which I obviously expected it to offer, because, well, it's from NETGEAR!? All your equipment offers the user settings and full config and control, yet when it counts (to protect and secure our home reliably) it just doesn't?? WTF is that about? Please netgear, explain this to me. I demand the option to set the channel the base-station uses. To be honest I didn't even expect it to use 2.4 GHz WiFi. Why did you pick that? Since it's proprietary anyway, why not use some unused frequencies? WHY WHY WHY? Seriously, I'm going to publish this fact everywhere I can, because if knew beforehand, I would never have paid so much for such a useless wifi distortion unit. I would *not* have bought it. Second thing is the fact it's reliability fully relies on your internet being up (and wireless signals not being distorted purposely). I can just pull the phone-cable outdoor so the DSL is lost, I can even check the wireless band from my car for the netgear ssid (which is always the same) and then switch on a scrambler and rip the house blind. This has got to be the most insecure system ever, there's no local backup option of the footage, no memory, nothing (I've tested it). Frankly, not at all what I expected from a big name like netgear. Your routers are OK, but this arlo hands-off cloud-only stuff blows. And then no Advanced config in the base-station? For crying out loud you guys, get that fixed channel setting in the firmware or I'll send my expensive arlo crap right back to the seller.

Enkei17 · ‎2019-06-08

Grant permissions to other camera features like 2 way audio.

brymonster · ‎2018-07-09

now that ios 12 is beta, and the siri shortcuts app is also being tested by select devs, it would be a great time to start making a number of actions accessible from this new platform. Siri shortcuts will be able to preform powerful deep automated actions in apps who allow it with a simle predetermined command. Lets get on this! hey siri (dis)arm arlo. hey siri snooze arlo for.. 15, 30, 60 mins.. hey siri sound the alarm! hey siri how are my arlo batteries? hey siri im home.. opens garage, turn on select lights & thermostat and disarms arlo. any other great ideas?

smesser16 · ‎2018-01-08

Lets get the app updated so the Alexa can speak the Alro's motion detection alerts. I appreciate the phone notifications, BUT if I'm in my home walking around I normally don't have my phone on me and would like to be vocally notified if there's motion detected around the outside of my home without having to go through lengthy IT "hacks" to get Alexa to vocalize the detection. I believe it would be a beneficial and a great way to upsell your system. Hoping this gets added soon

Disable cameras temporarily

Customize activity zones so they can trigger recording w/o triggering notification, etc.

More Control Over Recordings: Fast Forward, Frame by Frame

Disarmed Notification for a certain amount of time

Feature Request: Record Until Activity Stops - Continue Recording For X Seconds

Disable "Leave a message" feature on Doorbell

New Website UI (arlo.netgear.com) does not include the "remember me" checkmark. bring it back.

Exclude areas from triggering recordings

Need a way to watch videos from mounted USB drives on Arlo Pro base stations.

Allow Arlo Smart Customers to Configure Notifications by Type

Restore Icons On The App

Motion Detection sensitivity

Geolocation / IFTTT custom modes / improvements

Arlo Doorbell camera

Emergency record (ability to record all with a press of one button)

Arlo Developers To Install & Use A Wireless 5 Camera System At Home

Wireless Channel config manual override

Enhanced Permissions for each feature separately (not as a group of features)

Siri Shortcuts support for deep Arlo actions

Alexa/Arlo speak detections

2nd factor Authenication added to the login proces...

Disarmed Notification for a certain amount of time

Alexa/Arlo speak detections

Show image/snapshot when motion is detected

Add Trigger Type to Library

Arlo
Support

contact
us

Arlo Support

contact us

Arlo
Support

contact
us