The Arlo Community

Live view is not fast enough to start. Upon receiving a notification and clicking it there is a 5-20 second delay before video is shown. In most cases (thief, break in, etc) where you would want to trigger an alarm enough time has gone by that it would no longer be useful. Other cameras such as nest start their live view in 500ms to 2s, Arlo needs to do it as well. ... View more

I usually get a few notifications a week about camera activity. Last night, noticing there was no recent activity, I logged into my app and much to my surprise, the entire system was offline. I looked at the base station, and it appears someone unplugged it in our house a week ago when moving some stuff around, and never plugged it back in.   I was astonished to find out from tech support that there is in fact no courtesy reminder that the system was unpowered. While it would not make sense to have multiple reminders when someone takes it down purposely, a single notification or email would have been very very helpful, considering it had been monitoring the house since I installed it last autumn.   I get a notification if a camera battery is low, why could one not be generated if the whole system is powered off?     ... View more

Each and every camera has a speaker for the PRO 2, why not create a patch file to enable the use of the siren through the camera speaker.  If the owner has cameras setup around their house that would be a great outdoor deterrent ... View more

Hi Arlo Could you have a mode that can automatically activate / deactivate when your personal device (mobile) is connected/disconnected to the same wifi router as the Arlo system?     It would be better and more reliable than using geofencing.   Thanks ... View more

I've experimented with several security cameras over the past few weeks, and Ring has the best alerting implementation BY FAR. When a motion alert is received from Ring, it leads directly to a Live View of the event. If you view the alert some time AFTER the event, it leads directly to the Recording of the event. I never precisely timed this, but if roughly 20 to 30 seconds had elapsed after the motion event occurred, Ring was smart enough skip the live view, and take you to the recording. This was MUCH more elegant and faster than what Netgear is doing now with Arlo.   Nest also has a nice alerting method that shows a short video clip of the event embedded in the alert itself. Apparently this has been previously suggested on this forum, and it is marked as coming soon...which is great!   I'm currently testing Blink XT as well as Arlo Pro 2. Arlo is SIGNIFICANTLY higher quality than Blink, but I am really surprised that I can get to the Blink event video faster than Arlo's. Blink's alert always leads directly to the event. No additional taps or logins. This still isn't better than Ring's method, but it shows that Netgear has some work to do.   If embedded alert videos are coming soon, then my suggestion is to blend this with the Ring implementation. If we view the alert quickly, send us directly to the Live View. If we view the alert later, send us to the Recording. No additional taps or delays. While you're at it, eliminate the constant login requirement. My phone is very secure already. ... View more

I believe that if the Arlo Pro could playback a pre-recorded message at the time of motion detection, it would add another effective level of deterrent.    I for one am not able to speak "live" through my phone for all occurrances of a motion detection (could be in a meeting, showering, sleeping, etc). If the message can be along the lines of..."Hi! This is an Arlo Security Camera!" it would not be inappropriate for a wanted visitor (eg delivery man) and at the same time give notice to any unwanted visitor of the presence of a security camera, which is not always seen.    When I woke up this morning I saw a motion detection event had occured at 3AM. My phone was on silent because...well...sleep is pretty damn important to me. I saw on the video a young man in all black clothing with a flashlight looking through the windows of my car on the driveway. He probably didn't notice the camera above him. Luckily I had just cleaned out my car, so there was nothing for the man to take, but if he had heard an automated message from the camera, I imagine he would have fled immediately and not even look inside the car.    ... View more

We shouldn't have to eject them and manually find the videos to watch. They should be accessible remotely as well via mobile apps. ... View more

Need Arlo doorbell! Is it possible to set a record schedule for individual cameras. I’d like to have my front door armed all the time. While the back door I only want to record at night. I’m currently disabling the back. I usually forget to turn it back on. Possible schedule option? ... View more

It would be great if there was an option to turn cameras on/off when you create a custom mode. That way you could set up a custom mode that can be activated by geofencing that turns off cameras (no live feed) before you enter the house. Right now if we want 'privacy' we have to go to our app and turn off each camera individually. ... View more

Only allowing the ability to create a motion detection zone if the pro 2 is hardwired totally defeats the point of Arlo wireless cameras. If I wanted to hardwire I’d choose the Nest. I think there should be a software upgrade to allow the ability to make the zones while running wireless even if it sacrifices battery life. ... View more

now that ios 12 is beta, and the siri shortcuts app is also being tested by select devs, it would be a great time to start making a number of actions accessible from this new platform. Siri shortcuts will be able to preform powerful deep automated actions in apps who allow it with a simle predetermined command. Lets get on this!   hey siri (dis)arm arlo. hey siri snooze arlo for.. 15, 30, 60 mins.. hey siri sound the alarm! hey siri how are my arlo batteries? hey siri im home.. opens garage, turn on select lights & thermostat and disarms arlo.    any other great ideas?     ... View more

It would be nice if there was an option to snapshot all cameras from the front of the app. Rather than turn on and off each camera to get an updated thumbnail, just hit a button which takes a snapshot from each camera and updates the thumbnail. ... View more

I understand that the Arlo Pro 2 cameras can do unlimited recording with cloud storage if you pay extra for the plan.  My question is, if I want to live stream continuously to an iPad, it times out after about 30min.  I would like to continue to use the multiple Arlo Pro 2 kit for my house so I can have a unit outside observing the driveway and swingset to watch my kids, but at the same time also have one inside monitoring our baby.  I understand it isn't the "baby monitor", but as I just described, it can be used for other means both inside and outside, such as in the basement to monitor the kids playing, etc.  It makes the most sense to allow for me to monitor all of these things simultaneously since if the baby is napping, it's useful to be inside with the baby but to still be able to monitor the older kids playing outside.     I understand the issue with the Arlo Pro 2 if it is on battery power to have it turn off after a set period of time, however, this unit can also be wired.  Perhaps there could be an option to "disable the 30 min timeout" default setting, or the unit could just notice that it is plugged in and automatically turn off the "time out" default.  This seems like an incredibly easy fix to just "allow continuous live streaming when plugged in" or something to that effect.  Myself and other family members that I have recommended this to may have to move on to another product if this simple option isn't available.   ... View more

Lets get the app updated so the Alexa can speak the Alro's motion detection alerts. I appreciate the phone notifications, BUT if I'm in my home walking around I normally don't have my phone on me and would like to be vocally notified if there's motion detected around the outside of my home without having to go through lengthy IT "hacks" to get Alexa to vocalize the detection. I believe it would be a beneficial and a great way to upsell your system. Hoping this gets added soon  ... View more

I am practically giving you the solution to your customer's heavily requested and valuable feature.     Due to intense processing required to monitor so called "activity zones" you currently do not allow this feature in battery operated mode. I propose you allow activity zone configuration, and trigger the camera on motion detection, the same way you currently operate. The video feed goes out to the base station as usual. However, the main difference is that you do not push a notification or save the recording to the server *yet* -- your software processes the first few frames of the video to see if the activity zone was triggered, continues processing as you see fit to determine if any of the motion captured falls within the trigger zone.   If you don't find anything, you discard the video (or let the user review it later, without notifiactions). If you have a good indicators that you caught something within the activity zone, great. You push the notification and keep recording/processing. If this is too complex, at least provide your customers with the option, and expose the limitation that setting up a "battery-powered" activity zone is not as robust or instant as the standard always-powered option.   This is a happy compromise. I absolutely welcome your communication if you need any proof of concept help or implementation approach. ... View more

Being the nature of security cameras primary use when we are “away”, I’m asking that Netgear consider please allowing the user the option of whether or not to allow a firmware update to be pushed to “our” security system.   The community message board has plenty of examples where a new firmware update (automaticallly sent to base stations and cameras without our consent), cripple the system with bugs or problems, which require the user to be present to manually “remove and put back in batteries” or “press the reset button on the base station” or “resync the cameras”.   Many times these updates occur when I’m out of town, thousands of miles away and after all, this is my security system that goes down because of it.   It is a standard practice to allow the user to decide when to download updates because of this. How many Netgear engineers allow their Windows PC or iPhone to automatically run an update just as they are leaving out of town? Or how many businesses download updates/upgrades immediately after they are released? Very few.    Security systems and forced/unmonitored updates don’t mix. Thank you!   ... View more

My Arlo Pro 2 is connected to mains via an Arlo Outdoor Power Adapter, and Arlo allows me to specify multiple motion detection zones for the camera.  It even allows me to give a name to each zone.   I would like to be able to specify which motion detection zones to include/ignore, when I edit a "Mode" for the system.       In my case: When I am at home, I would like to ignore one zone (because it catches family members frequently coming and going) and only be notified if there is movement in the other zone (to catch "ninja" couriers, before they can flee without delivering our stuff). When I am away from home, I would like to capture movement in either zone. The rule editor allows me to specify which cameras should detect motion, and the sensitivity percentage, but I can't specify detection zones belonging to each camera.     ... View more

I cannot understand how any electronic company won't provide their costumers the option of buying a new cord and adapter, without wasting money on another battery that isn't needed. You can be replacement cords for phones, laptops, tablets, etc...but you can't buy a new cord for a security camera without having to buy another battery? That is completely ridiculous and just a way for your consumers to spend more money than necessary. ... View more

Imagine if you will,   Two Cameras, one named "Front Door Left" and another named "Front Door Right". There's a logistical change to how the doors are used in the house and you decide to move one camera to the back of the house. So you rename them "Front Door" and "Back Door" on the Owner account.  But now all the Friends (a.k.a. wife and children) have a camera named "Front Door Right" that looks at the back of the house. Everyone is confused and out of spite stop talking to the Owner. Now the Owner must now email all the "Friends" with "Hey! Change your camera name and here are copious instructions which I know you won't even read."   But, of course, they need to have their hands held through the process because that Owner has a house full of  technological incompetents. Of course, this is frustrating for everyone. It leads to so much marital tension that the Owner gets divorced, turns into a drunk and ends up homeless.  Now, imagine your the IT guy in a company where a few dozen people have access to a dozen cameras. There's a re-org and because desks get shuffled, so do the company's dozen   cameras, which requires renaming. But now, because you couldn't push the new camera names to everyone, no one can tell if that's the camera on the 2nd floor in the stairwell or the 3rd floor. Or is that the south east corner stars or the north west? Rather than suffer through handholding a dozen managers (mostly technologically incompetent), half a dozen executives (wholly technologically incompentent) and another half dozen security guards (lol, don't get me started) , you quit, go broke and end up homeless.     So please, Netgear, don't force people on to the streets, drowning their lives away with Night Train and Thunderbird. Please give Owners the option to push device name changes to Friends.    Thanks for consdering,   jyg ... View more