Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR

Manual Firmware Update and/or notification of firmware with rollback

It would be nice to have the ability to upgrade firmware manually, as opposed to automatically. This used to be an option, but it was removed and set to automatic upgrades only. The firmware lately has caused many problems, including random cameras going offline and randomly not recording at all.  Being on stable firmware and not upgrading is more preferable to me and probably to others.

 

Notifications for device issues - it would be nice to have notifications, either push or email/text, when the system doesn't appear to be working correctly, or cameras are offline. In the last several weeks, my system has randomly stopped recording and if I didn't login to the app to take a look, I wouldn't have known there was an issue.

39 Comments
Aspirant

I recently had problems after a firmware update.  I would like to be able to control firmware updates so they don't happen while I'm away for extended periods of time.  It leaves me defenseless.

Tutor

Please add a setting to require my approval before updating the base or camera firmware.  

 

The last firware update for my system happened on the night of Nov. 23rd or the morning of Nov. 24th.  This was the start Thanksgiving weekend, the day we left town for a few days and really needed to have the cameras working.  

 

The base station went offline when the firware update happened, and then locked up and never came back online.  When we returned I found that it had all green status lights as expected, but was locked up and only came back online after a power cycle.  

 

Furthermore, while the base was offline for a couple of days while we were away the battery level in all 4 cameras dropped dramatically, presumably becasuse they were searching for the base.  

 

If there was an option to approve the firmware update I would have done so only while at home, and it would have solved both problems, the system being down the whole time we were away, as well as 4 nearly dead batteries.  

 

Thanks,

 

Russell

Community Manager

The Arlo development team routinely reviews posts in the Arlo Idea Exchange to assess which features the community would like to see implemented. We greatly appreciate the communities contribution and will keep the status of this idea updated as we get new information on it's potential implementation. Thank you for posting your idea!

 

Thank you,

JamesC

Luminary

I would like to add several request for things to be added to upcoming firmware. There are many but for now I would like to request several.

 

Firmware Update Auto, Manual:

I've seen many horror stories where people have had there hardware bricked due to bugs on there hardware versions from updates. We can read how updates worked for others and decide to update. It would save the company possibly millions from returns if a bad update came down & halt a lot of dissapointed customers.

 

Siren Base Volume:

It would be sweet to have a volume adjustment for the base siren. If the base also could sync with the camera detection when we are in bed we could take further action to call the police to catch them in action and/or turn up the siren. Having the base sync with the camera and still have the option on turning off the siren on the camera. My dog sleeps close to the base and it's not good for her hearing.

 

Range:

It woul be nice to have a slide bar for range. I'm getting 80+ yards motion detection and picking up too much traffic. That way we could adjust accordingly and have more of a view.

 

Audio Sensitivity:

From 5 to 1 doesn't cut it. On windy days 1 isn't low enough. Possibly 10 to 1 ? My camera gets busy on windy days and drains my battery too fast. At times it's hard too keep up with when windy days are coming. I have to turn mine off.

Community Manager

Chillmaster,

 

Thank you for posting your ideas.

 

Siren volume is adjustable. Within the rules for your camera, after you check the siren option you can choose loud, very loud or extremely loud.

 

JamesC

Novice

I've experienced and seen in the forums a large number of issues arising from firmware updates, here are a few simple and obvious solutions.

 

  • Firmware updates made optional - not mandatory as they currently are, which prevents use of the system.
  • Firmware updates can be applied manually - much like netgear routers, whereby the user manually downloads the firmware file from Netgear and then installs it to the base station/camera manually using a file browser system. This is especially easy on the Pro Base station that has USB ports. This would also serve as an alternative option to those people (e.g. me) who have experienced difficulty in updating the equipment (1x Arlo base station, 2x Arlo cams, 1x Arlo Pro base station, 1x Arlo Pro cam).

This could be done using the web interface alone, to keep things simple and the app clutter free.

Community Manager

The Arlo development team routinely reviews posts in the Arlo Idea Exchange to assess which features the community would like to see implemented. We greatly appreciate the community’s contribution and will keep the status of this idea updated as we get new information on its potential implementation. Thank you for posting your idea!

Initiate

We are going now on day 3 of our arlo baby not recording.  We have tried calling to see whats going on and to get help resolving this issue.  When we finally got to speak to someone we were told by the lady that her computer was running slow....that she was going to find another computer and give us a call back.  We have not received a call back.  One of the great features of the arlo baby camera is that I am able to see how my baby slept the night before...to see if baby's sleep was fragmented or not. I can't do that if it doesn't record!!!! We have tried using the laptop to fix the issue but keep getting an error message. The arlo app keeps crashing and logging us out. The app/laptop keeps saying "buffering" Over and over.  Can we PLEASE get someone to call us back on this issue!!!! This is ridiculous!!!! We are getting notifications when baby moves but NO recordings. From what I have read online there was a firmware update this month. Whatever it was has caused our camera to stop recording and we can't do anything!

  There was an update/server crash in November 2017 but was fixed within 1 day.....we are going now on 3 days of NO recordings and NO response for help. I am an extremly frustrated customer!!!! The arlo baby is a paper weight at this point. I am contemplating getting rid of the Arlo camera due to the lack of support.  

Community Manager

Sleepbabysleep,

 

Are you still experiencing an issue? What mode do you have the Arlo Baby set to?

 

JamesC

Novice

thank you