Technical Support Feedback

[lynna10e]

I was somewhat frustrated using the technical support here. It feels like it's set up for the benefit of Netgear only and not the end users. I have some suggestions.

1. Allow registered customers to purchase the decals for a nominal fee. I cannot see how this would not benefit all parties. (Allows Netgear to receive some $$ for decals, allows customers to have as many as needed, puts the Arlo name "out there." 

2. Allow email responses to support case emails instead of the unhelpful no-reply email address you use. This method gives me no record in my sent messages.

3. Let the customer decide if the case should be closed. I couldn't respond to the last message because it had already been closed. I had not indicated that I had received product so closing the ticket was premature.

4. Allow attachments of jpgs or screenshots for technical support.

[jguerdat]

#4 - you can add pictures to support comments.  The reply box only lets you add one but you can add additional pictures afterwards.