Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Pro 2 Where is the manual?

First off I tried 2 times to enter the Model information and it blanks it out (typical annoying little errors). My Model from the box is VMS4230P an Arlo Pro 2 Wire-Free Camera.

Now please drop all other issues and get this one corrected asap for Arlo's benefit and mostly for Arlo's customers:

 

MAKE IT A MAJOR PRIORITY TO GET ALL CURRENT PRODUCT MANUALS EASILY AVAILABLE IN MULTIPLE PLACES ON YOUR WEBSITE!!!!!    LET YOUR CUSTOMERS TRIP OVER THEM IF YOU HAVE TO.

Do you all wonder why Arlo has to answer so many customer questions???? It is because you do not supply a paper manual with the product and you do not give a web address on the product box for an applicable manual. And it is very difficult to find the latest applicable new product manuals on your website!

I almost returned the product until after hours of digging I got a link to my manual in a discussion group. Pitiful!

Finding the manual gave me the information I needed and am using to this day.

Forgive my frustration. Thank you.

 

 

 

Comments
StephenB
Guru
@kaosmax4u wrote:

... but a manual for that matrix would also be in order haha.

 


FWIW, I agree that it's a badly designed interface.  

Botanikman
Novice

Instead of quick start document - put link to the user manual in the Spotlight Essential equip. box.

I suffered in ignorance for a month until a tech (chat) told me about it. I would have saved them a lot of time and me too.