Arlo Cloud Subscription Plans Availability on Puerto Rico

[Mvelez]

After purchasing, setting up 10 of these wire-free cameras and trying to purchase a suscription for your cloud service, Netgear support indicated me that the suscription service is not available for Puerto Rico (a US Territory) and there's no future plans for that.

I know that the cameras have a basic cloud suscription of 7 days but that is not enough for the intended use.

If your service is not available in all countries you should at least indicate that in your product packaging.

Now I have to remove them and take them back to the store.

[StephenB]

@Alex2022  wrote:
Puerto Rico is American territory.

Yeah.  But it is true that Ring doesn't sell subscriptions in American territories either.  So maybe there is some legal constraint kicking in.

[feft]

Hi,  When subscriptions plans will be available to Puerto Rico???  We are a US territory,  any reason why we dont have plans available??

[Djzbra]

May 2020, still not available in PR. Just gonna take them back to the store, FALSE ADVERTISING!! IF YOU CANT SELL THE WHOLE THING IN A COUNTRY DONT SELL IT AT ALL!!

[LuisHPena]

It does not make any sense blocking Puerto Rico customers from being able to Pay and obtain the Smart Plan.  Looking forward to someone reading our requests and making it happen!