Geofencing - Removing old/unused devices from Geofencing settings

[mbarragan]

Hi,

Recently i purchased a new iPhone and now when i use the Geo or push notifications it shows my new iphone and my old iphone.  how can i delete my old iPhone from the Arlo App?

Thanks,

Mark

[Linusl]

@Goodnabr I would say this is the product owner or product teams fault and not customer service. They just have to work with what they got. 

@justason 

Sounds terrible. Can you share a screenshot of how it looks in the app under settings and on geo settings (last part of that page / bottom).

[CoolPap]

I Granted Access to my son and added his phone to Geofencing.  Upon returning from overseas, I unchecked his phone in Push Notifications and deleted him from Granted Access.  There is no way to delete his phone from the Push Notifications screen.  A year later he is still getting a notification when my Geofencing Mode changes.

I have contacted support on 3 occasions and they have no way to remove him.

They suggested putting in this request.

[CoolPap]

Sorry, I meant to also be able to DELETE a user from the Geofencing Enabled Mobile Devices, also.

[dazednconfuzd]

I have two listings of my wife's phone under enabled devices and I can't delete them. I'm sure it's messing up my Geo Fencing because it's not working right either. Can someone please help with this? Thanks!

[evil_splorp]

FYI:

Don't bother using Geofencing. They either cannot or will not address this issue.

[Retired_Member]

Aside from GeoFencing- devices not working - also notification is not consistent and may have something to do with logging off automatically

[zorrosam]

how does is it possible that in 2020 we cannot remove from the cloud DB the lost or broken devices from GEO-FENCING option? ARLO wake up ... you are not so cheap to motivate these mistakes ... you know what does it mean customer experience?

[evil_splorp]

Zorrosam,

The data isn't in the cloud. It's in the base unit. They will not allow access to that unit, nor will they provide a method to remove old devices. The feature is unusable once you upgrade your phone. 

[Retired_Member]

what if we delete the device and start over, will that do it?

[evil_splorp]

Dgener, 

Delete what device? One you add a device for the geofencing, it's there for good.