Arlo Smart Plan in Brazil

[EduardoAguiar]

It would be nice if there is a plan for Arlo Pro user outside the US and the other countries listed. I live in Brazil and cannot subscribe to any plan 😞

[ShayneS]

Hi @EduardoAguiar

I have provided a link below that has information regarding subscriptions & the current available countries outside the U.S.

We will provide more information on the Arlo website as we are available in more locations.

What are the available Arlo subscription plans and how much cloud recording is available?

[Sdamotta]

I have the basic plan (no subscription) and want to upgrade to smart premier. When trying to do it in web site, get response “you cannot...”. I live in Brazil. Can you help me?

[jguerdat]

NOpe. Only a select few countries can have subscriptions and Brazil isn't one.

https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i...

[natuhemporio]

Which subscription do you have in Brazil?

[JessicaP]

Hi @natuhemporio,

As jguerdat mentioned, we do not have Brazil available for Arlo subscription. We will update the community if we have hear any information regarding with Arlo subscription available in Brazil.

[viva70]

When we will have Arlo Subscription in Brazil? Or at least a way to watch the videos recorded on the memory card.

[jctermo]

I also request to Arlo to have plans available in Costa Rica.  Today everything is in the cloud independently of location or country.  I connect to servers in the US fast and easy

I do not understand why Netgear does not have it

[MarceloSaldanha]

I'm disappointed. I just purchased the Arlo Ultra, but I can not enjoy the basic plan in Brazil.

[LeoVolk]

Hi, please allow the contract for systems that was setup in Brazil. I am living in Florida and bought a systems installed in BR in my old house for monitoring, but I cant access the recorded videos because I cant buy a plan....This is a complicated situation and is not clear this limit on Arlo's website.

[MaryLynnW]

I also live in Costa Rica. I see posts from 2014 saying they are working on on boarding new countries. There is nothing in Arlo standard literature telling potential customers about the limitations internationally, nor the fact that if you purchase a 6 camera package that only 5 cameras work unless you have a plan (ArloPro). Since plans cannot be purchased in Costa Rica I now have an expensive paperweight. I am a really disappointed customer. 🤬