Arlo|Smart Home Security|Wireless HD Security Cameras

Alerting Mechanism for Base Station / Camera Offline

Our installation will be very remote beach house. There is a need for mains failure detection in case intruder has deliberately switched of the power. This would be a nice sofware update feature.

Comments
Fledgling

I've been having issues with cameras and base station going offline. That would be less troubling if the system informed we when it happened, instead of letting me discover it hours or days later.

Is there a way to recieve notifications when a device goes offline?

Arlo Employee
Status changed to: Future Consideration
 
Apprentice

Thank you very much for taking to concideration implementing this feature! It will be really great to know that there is a problem with Arlo Security System without having to constantly check manualy if it is still online.

Novice
I am very disappointed that the Arlo system has a HUGE flaw in the system by not making notification that the system loses online service or a camera gets shut off. This is a necessity and a security breaching issue and I am strongly demanding this is included in an update ASAP. I have tested the theory myself and found that it's very simple to just unplug the internet access wire from the base station and during the period its unplugged there is no video being recorded and no notification made to the home owner and meanwhile there could be a burglar in the house or one of the kids could easily be doing something they shouldn't be while its unplugged. Afterwards they could plug it back in and like nothing happened. This is not cool at all.
Arlo Moderator

We greatly appreciate the community’s contribution and will keep the status of this idea updated as we get new information on its potential implementation. Thank you for posting your idea!

Novice

Hey team. Suggestion for the mobile app.

If the power goes off on site, can you send a notification via the mobile app the power is lost to the devises at home?

Arlo Moderator

We greatly appreciate the community’s contribution and will keep the status of this idea updated as we get new information on its potential implementation. Thank you for posting your idea!

Fledgling

A complete settings log/history alongside this would be appreciated 

Follower

I completely agree with this. I had a camera down all day and had no idea. I came home to the front door open. Thankfully I had another camera that could tell if anyone was around the open door but I couldn't tell if anyone was actually at the door.

 

Thankfully I am able to determine that my daughter just didn't shut the door completely but still. It woul have been a huge help if I would have known a camera had went off line.