Arlo|Smart Home Security|Wireless HD Security Cameras
× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Add minutes beyond current highest subscription plan

Occasionally my Arlo Go mobile plan exceeds the 225 minutes in my subscription plan (currently the largest subscription plan Arlo offers).  Unfortunately there is no way to add minutes in the current month, nor does Arlo offer a subscription plan with more minutes.  The only remedy currently offered is to cancel your current subscription and start a new one.  I do not recommend this.  I tried this once and spent 6 months trying to get Arlo to fix the overcharges that resulted (they did finally do so).  The simplest remedy would be for Arlo to either provide an option to purchase additional minutes in a given month, and/or provide a subscription plan with more minutes.

Comments
JessicaP
Arlo Moderator

The Arlo development team routinely reviews posts in the Arlo Idea Exchange to assess which features the community would like to see implemented. We greatly appreciate the community’s contribution and will keep the status of this idea updated as we get new information on its potential implementation. Thank you for posting your idea!