I keep getting the prompt for updating flash in two different browsers, Windows Chrome, and Mac/Safari (wife's computer). I read the posts about adding flash permission and turning on "ephemeral" mode but those do not seem to work and/or are no longer available options.
What is the permanent solution in 2019 for removing the flash warning from Chrome and Safari browsers?
So now it's been over a year since my post on this. I still can't view my cameras on my computer. I've basically just given up and use a phone or tablet whenever I need to view my cameras. I've tried to find a permanent solution to the constant "update flash" messages, and I've given up. Arlo says they need time...apparently a year isn't enough.
Given Netgear's prolonged and deafening silence on this matter I am ditching my 5-camera Arlo setup and replacing it with something that's properly supported and doesn't rely on obsolete and insecure technology. I work in web development and infrastructure, and can categorically state there is NO good reason for this delay except commercial greed. Frankly, Netgear's lack of response to this is appalling and unforgivable.
Well done Netgear. You won't be seeing another penny from me in the future.
I also have a five camera setup and was looking to upgrade for a better camera. Arlo brags about their updated hardware but they have failed miserably to update the required software. Hey Netgear, both hardware and software are required for an acceptible system. I am fed up with having to jump though the Flash hoops to protect my systems due to security holes in Flash and the Arlo Flash requirement.
NetGear support has been telling us for almost two years that they are working on a software upgrade but there was no release date. Well I for one am tired of waiting for Netgear to fix their software security flaws. I will be taking my business elsewhere.
Today I have submitted a formal complaint for inaction on this issue with the better business bureau. I was waiting for a long time (3+ months) for Arlo to properly register themselves, however they did not; so I submitted the information myself.
For anyone else looking to do the same (strongly advise you to do so).
Their legal address from Arlo support was shared with me:
San Jose, CA 95134, USA
CORRECTION: support responded with the addresses
The Arlo corporate address is
3030 Orchard Parkway
San Jose, CA 95134
The address associated with BBB site is:
2200 Faraday Ave. #150
Carlsbad, CA 92008
Officially, via the BBB complaint, Arlo has responded with:
MESSAGE FROM BUSINESS:
We are aware of the desire for HTML 5 support to improve the Arlo experience for desktop web app users. Our team has a few other releases ahead of this initiative and appreciates your patience as we work on a transition to HTML 5.
In the meantime, the Arlo App for iOS and Arlo App for Android offer the most robust experience for managing your Arlo devices.
Sr. Customer Care Advocate
ARLO Technologies, Inc.
I've been reading the responses to the "Flash" issue. I have the Live views working on my Samsung tablet but can't get it working on my Windows 10 PC. After all these posts you would think there would be some sound advice. The troubleshooting advice I was given from support, "Check your internet connection and make sure it's working". I'm a 20 year IT professional and I need someone to tell me to check my internet connection. I'll make sure my computer is turned on and plugged in too.
Help desks are only capable of following scripts anymore, and they start at the kindergarten level. Sad, my preschool grandchildren know more than they do...
I got it working on my Macbook, and need to verify it works on the Win 10 partition (but I believe it did with Chrome. It doesn't work easily, requiring me to grant Flash permissions each time. Using the Dissenter (Chrome) browser. If it become usable only on my cell phone I will be replacing the entire system. I will be replacing all 5 cameras anyway when the batteries start to go.
Mozilla Firefox 188.8.131.52
Ok. I have FireFox 70.0.1 (64 bit) installed, along with Adobe Flash 184.108.40.2063.
Steps that work for me are
- log into https://my.arlo.com
- click on "Live" for one of my cameras
- Wait for the "A Newer Version of Adobe Flash ..." message to appear over the camera view
At this point I see a new icon appear between the padlock in the address bar and the URL. This looks like a lego brick, and if you mouse over it you will see "manage plug-in use" displayed. Click on that icon, and a pop-up will appear. Click on "Allow" to enable flash for the site.
After doing this, I then
- Click on the "x" on the "newer version of Adobe Flash" message to dismiss it.
- Click on "Live" again.
Live then works with no update flash message (and other flash functions also work), until I log out.
FWIW, this is simpler if you use Chrome or Edge instead of FireFox. We can give you the process for either of those browsers if you are interested.
I followed the instructions for the flash icon and it worked although it's a little inconsistent. Sometimes I need to log off and back on so it works
Chrome is simpler, and you only need to re-allow it when you open the browser. I just keep the browser open (unless I reboot).
I had the worst experience with Netgear help desk.
A bunch of "experts" had no clue what I was talking about. But they all have quite big attitude.
After long wait time, they gave me some very "useful" advice. For example, what operating system you were using, what browser you were using, power off then power on the device, etc.
Many hours later, I returned to the starting point. Everything remains the same, not working as advertised.
Netgear's customer help center is Top 1 on my list in a reversed order.
The point is adobe flash is insecure. Give customers a secure web video player.
Hey I don't work for them, so I don't have any control over the timing.
What I do know is
- Arlo is planning to shift to html5 before the browsers drop flash support on 31 Dec 2020.
- There are workarounds needed in browsers today to allow flash, and the details depend on the browser. In all cases they are annoying.
- Adobe Flash has had lots of security issues, which is certainly one factor in it being deprecated. So there is good reason why Flash isn't enabled routinely for all web sites.
- IMO security is better with Chrome or Edge (both have a built-in flash player, and don't use the plugin). Looking at Flash CVEs seems to confirm that view - so far there were 8 CVEs reported in 2019, but only one of those effected Chrome/Edge (back last May).
Yes when I saw this I actually laughed out loud 🙂 this is so bad you can just laugh at it.. Arlo is the worst tech gadget I have ever bought and I will never in my life buy anything from this company again
Just checked back to see if any progress has been made with the Flash to HTML5 and still no progress. I'm the goto guy for all things technical in business and amongst friends - and I am talking everyone out of using Netgear Arlo. A very bad decision was purchasing this solution!