Today I was notified on my iPhone that HomeKit was now available. I immediately went to the setup process, only to have my phone never discover my base station or devices, it just continually spun.
I called tech support (I no longer have the QR code to manually setup via HomeKit) and explained that I had:
Restarted my phone
Restarted the BaseStation
Uninstalled/Reinstalled the Arlo App
Tech support was super unhelpful, though they did give me a case #.
Has anyone else ran into this, or is there a known fix? I'm running IOS 12.2 on iPhone XS Max
I have not seen any arlo announcement about it being released as a working feature so just ignore for now.
Did anyone else notice that the HomeKit option just went away? I checked several times today and it was there (just not working of course) but now, it's no longer listed under the overall Settings nor under the Basestation settings. I guess we're back to waiting without any useful info from the company other than "we're working on it and we'll announce when we have it".
Just bought the Arlo Pro 2 in Feb and the only reason was that it HomeKit integration would come Q1. Happy yesterday to see it pop up for a couple of hours later disappear? Think we need some explanation/ communication from Arlo. This is really handled in the worst possible way. So @Arlo think is time now for you to step up and communicate was happening. That is the least you could do. I rather have an answer saying it will launch in June than totally radio silence
"We're working to release firmware updates to allow for this integration to take place. We will make an announcement when HomeKit integration is completed"
Please consider if you already have a home security/monitoring system that the Arlo system is 100% dependent on an internet connection for recording. There is NO local recording. There is the capability of a local backup but it still requires the cloud recording which if find frustrating when there are internet slowdowns or issues with my service. I have high-speed comcast and we still have hiccups in the recordings. Missing recordings etc. I do Believe Apple just announced additional HomeKit support for cameras like the Arlo specifically
Wow - you sound bitter! I'm sure that Arlo has specified somewhere their rights when it concerns message boards - you shoujld reread whatever their version of terms of conditions is. Pretty sure they have the right to modify/delete any post or content they deem unsuitable or violates their terms. Read the fine print.
Sure we may be disappointed in the delay of HomeKit - but other than that, I've NEVER had an issue with any camera or setup. I'm curious to know why you think there is grounds for "class action" lawsuit(s)? Maybe you don't quite understand the tedious process of software development. Not to mention that when Apple makes a change to IOS, it affects what ARLO is trying to do for us consumers.
I'm much rather have delayed implementation that a sh*tty piece of software.
Personally, I’m with you. Rather wait until in is ready to go and we get a good experience.
I’ve never had issues with my Arlo systems and think they’re pretty darn good for what they are.
Oh, and on the class action, nothing is stopping him starting one. I’ll wait and see how he goes. 😜
Sure, they said they’d have homekit in the first quarter of 2019.
And yes, they didn’t bother to communicate at all with their customer base despite repeated questions in the matter.
And I know that have failed to advise their customer base when and if it will ever be released.
But come on everyone, let’s not be mean to a corporation that has taken our money and failed to deliver on their commitments.
Hey Arlo community managers. Pretending to post as customers is so incredibly lame. This is hands down the worst example I’ve ever seen.
To any prospective customers. Don’t buy Arlo. They are over priced. The cameras start recording well after any movement is detected. Geofencing doesn’t work.
Oh. And their promised HomeKit integration is never coming.
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