Arlo|Smart Home Security|Wireless HD Security Cameras
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Collin_carter
Aspirant
Aspirant
My base is not discoverable when trying to connect to HomeKit.
Can you send me another token reset request to my base station?  Thanks,
415 REPLIES 415
Slayerholland
Aspirant
Aspirant

No such luck. Still the same problem. It will keep on seaching for the device.

mfkdk
Aspirant
Aspirant

I have the same problem. Could you assist with the same solution? 

 

Thanks

mg96
Aspirant
Aspirant
Same issue for me. Lost connection to HomeKit and now stuck in discovery mode? How do I get a reset token?
BaneJackson
Aspirant
Aspirant
Can you please send me a reset token as well? I can not connect to HomeKit
MEllzey
Aspirant
Aspirant
I am trying to add my basestation to homekit and am stuck at “discovering your device”. Please send a reset token.
ShayneS
Arlo Moderator
Arlo Moderator

 

HI @mfkdk @mg96 @BaneJackson @MEllzey

 

I have reset your tokens, please reboot your base station and try again.

 

BaneJackson
Aspirant
Aspirant
No luck. It just won’t discover my system. There’s no code to scan so I can’t do it that way
ShayneS
Arlo Moderator
Arlo Moderator

Hello everyone,

 

I have a few questions below for anyone with their devices stuck on "discovering your device" when pairing with HomeKit. 

 

Q. Were any devices onboarded (Paired/Setup) in HomeKit in the past?

**If so, have the devices been moved to a different location?

 

Q. Do you have any firewall setup?

 

Thank you for your patience while we continue to investigate this issue. 

Slayerholland
Aspirant
Aspirant

Hello,

 

To anser your questions:

Ever paired before: No

Firewall: Yes (Bitdefender)

 

thx

Sander (Netherlands)

ShayneS
Arlo Moderator
Arlo Moderator

@Slayerholland

 

Thank you for this info!

MDondi
Aspirant
Aspirant

I did a reset of my SmartHub but still not being able to find the cameras in the homekit. Once I enter into the configuration for the homekit, it stays looking for new devices an nothing is shown

ShayneS
Arlo Moderator
Arlo Moderator

Hi @Walknuts

 

Did you receive my PM with additional questions?

 

Thanks

DerekHatfield
Aspirant
Aspirant
I am having troubles reconnecting to Homekit too. How can I get a reset token?
ShayneS
Arlo Moderator
Arlo Moderator

Hi @DerekHatfield

 

I have reset you token. Pease reboot your base station and test again. Thank you

nbtt
Aspirant
Aspirant
ShayneS
Arlo Moderator
Arlo Moderator

Hi @nbtt

 

I have reset you token. Pease reboot your base station and test again. Thank you

Zayg1994
Aspirant
Aspirant
ShayneS
Arlo Moderator
Arlo Moderator

HI @Zayg1994

 

I have reset you token. Pease reboot your base station and test again. Thank you

Leonidasofla
Aspirant
Aspirant
Vmb5000r6. Hi I’m getting an unauthorized message when I try to add my smart hub to HomeKit so I can ad my two ultra 2s

Please advise thank u 🙏
ShayneS
Arlo Moderator
Arlo Moderator

 

Hi @Leonidasofla

 

 

I have reset you token. Pease reboot your base station and test again. Thank you

Fin76177
Aspirant
Aspirant
Hello , please send a reset token to my device. I’m unable to connect to HomeKit
Isacksenfamily
Apprentice
Apprentice

Arlo support agent reset token.  

 

Power cycled the hub, still cannot connect to Homekit.  I get the spinning wheel of death.  

 

Was on homekit prior nothing changed on network (port forwarding or firewall).  Ideas please, this is very annoying.  

 

Did the agent not reset my token correctly?

ShayneS
Arlo Moderator
Arlo Moderator

 

@Fin76177 @Isacksenfamily

 

I have reset your devices, please reboot and try again.

 

Thank you

 

 

Isacksenfamily
Apprentice
Apprentice

Thanks for the token reset.

 

I've power cycled the hub and still have the same issues. 

 

I have a homekit "set up" option (screenshot attached); however, when selected it takes me to the spinning wheel of death screen (prior screen shot).  

 

Next steps?

Fin76177
Aspirant
Aspirant
After the reset token , I unplugged the base station and plugged it back in after 30 seconds. Still getting “ discovering your devices please wait “ ....