Base station and Pro 2 cameras not reconnecting to Apple HomeKit after moving

[Collin_carter]

My base is not discoverable when trying to connect to HomeKit.

Can you send me another token reset request to my base station?  Thanks,

[Collin_carter]

My base is not discoverable when trying to connect to HomeKit.

[Collin_carter]

Can you send me another token reset request to my base station?  Thanks,

[Slayerholland]

No such luck. Still the same problem. It will keep on seaching for the device.

[mfkdk]

I have the same problem. Could you assist with the same solution? 

Thanks

[mg96]

Same issue for me. Lost connection to HomeKit and now stuck in discovery mode? How do I get a reset token?

[BaneJackson]

Can you please send me a reset token as well? I can not connect to HomeKit

[MEllzey]

I am trying to add my basestation to homekit and am stuck at “discovering your device”. Please send a reset token.

[ShayneS]

HI @mfkdk @mg96 @BaneJackson @MEllzey

I have reset your tokens, please reboot your base station and try again.

[BaneJackson]

No luck. It just won’t discover my system. There’s no code to scan so I can’t do it that way

[ShayneS]

Hello everyone,

I have a few questions below for anyone with their devices stuck on "discovering your device" when pairing with HomeKit. 

Q. Were any devices onboarded (Paired/Setup) in HomeKit in the past?

**If so, have the devices been moved to a different location?

Q. Do you have any firewall setup?

Thank you for your patience while we continue to investigate this issue. 

[Slayerholland]

Hello,

To anser your questions:

Ever paired before: No

Firewall: Yes (Bitdefender)

thx

Sander (Netherlands)

[ShayneS]

@Slayerholland

Thank you for this info!

[MDondi]

I did a reset of my SmartHub but still not being able to find the cameras in the homekit. Once I enter into the configuration for the homekit, it stays looking for new devices an nothing is shown

[ShayneS]

Hi @Walknuts

Did you receive my PM with additional questions?

Thanks

[DerekHatfield]

I am having troubles reconnecting to Homekit too. How can I get a reset token?

[ShayneS]

Hi @DerekHatfield

I have reset you token. Pease reboot your base station and test again. Thank you

[nbtt]

Homekit reset token please.

[ShayneS]

Hi @nbtt

I have reset you token. Pease reboot your base station and test again. Thank you

[Zayg1994]

I need a reset token please. 

[ShayneS]

HI @Zayg1994

I have reset you token. Pease reboot your base station and test again. Thank you

[Leonidasofla]

Vmb5000r6. Hi I’m getting an unauthorized message when I try to add my smart hub to HomeKit so I can ad my two ultra 2s

Please advise thank u 🙏

[ShayneS]

Hi @Leonidasofla

I have reset you token. Pease reboot your base station and test again. Thank you

[Fin76177]

Hello , please send a reset token to my device. I’m unable to connect to HomeKit

[Isacksenfamily]

Arlo support agent reset token.  

Power cycled the hub, still cannot connect to Homekit.  I get the spinning wheel of death.  

Was on homekit prior nothing changed on network (port forwarding or firewall).  Ideas please, this is very annoying.  

Did the agent not reset my token correctly?

[ShayneS]

@Fin76177 @Isacksenfamily

I have reset your devices, please reboot and try again.

Thank you

[Isacksenfamily]

Thanks for the token reset.

I've power cycled the hub and still have the same issues. 

I have a homekit "set up" option (screenshot attached); however, when selected it takes me to the spinning wheel of death screen (prior screen shot).  

Next steps?

[Fin76177]

After the reset token , I unplugged the base station and plugged it back in after 30 seconds. Still getting “ discovering your devices please wait “ ....