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Solved! Go to Solution.
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Apple HomeKit
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The fix for this issue has started rolling out. Please update your Arlo mobile app manually from the iOS store to version 3.5.1 and if you're still experiencing the issue, reach out to me in a private message with your e-mail address and I can send your system a HomeKit token reset.
Thank you
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Collin_carter,
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
JamesC
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This happens again. Can you send me a reset token again. Thank you
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Collin_carter,
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
JamesC
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HomeKit integration stopped working. Can you please send a reset token?
Thank you.
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krelie,
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
JamesC
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Can you send a reset token to me as well? No response from homekit.
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James, can you please send the reset token? I went through support and of course they suggested remove/reset the device, which I foolishly followed despite the hundreds of messages with the same problem, and all the same resolution - you kindly sending out reset tokens... Of course, remove/reset failed. Can you please tell support to stop sending out that recommendation as well?
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This 100% solved my problem. Thank you!
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Please send a reset token... pretty please.
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Hello, anyone?
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Could I please request a reset token as well?
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schreiman, jcg34534
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
JamesC
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James -- Hello I am stuck on Discovering Device when I try to do HomeKit Integration. Can I have my token reset? That seems to be the easiest way to fix the issue.
VMB4000r3
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Sakerasu, Kendallthomas88
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
JamesC
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Can I get a reset token sent to my base station as well please?
I have 2 VMB4000 base stations. How do you distinguish them? Do you need to?
Thank you.
Regards
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Need Reset Token
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