Arlo|Smart Home Security|Wireless HD Security Cameras
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Homekit Reset Token

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Collin_carter
Aspirant
Aspirant
‎2020-10-31 07:40 AM
My base is not discoverable when trying to connect to HomeKit.
Can you send me another token reset request to my base station?  Thanks,
Model: VMB5000 | Arlo Ultra SmartHub
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ShayneS
Arlo Moderator
Arlo Moderator
‎2021-08-06 11:07 AM

The fix for this issue has started rolling out. Please update your Arlo mobile app manually from the iOS store to version 3.5.1 and if you're still experiencing the issue, reach out to me in a private message with your e-mail address and I can send your system a HomeKit token reset.

 

Thank you 

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JamesC
Community Manager
Community Manager
‎2020-11-02 09:20 AM

Collin_carter,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

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Collin_carter
Aspirant
Aspirant
‎2020-11-17 10:54 AM

This happens again. Can you send me a reset token again. Thank you

Model: VMB5000 | Arlo Ultra SmartHub
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JamesC
Community Manager
Community Manager
‎2020-11-18 09:07 AM

Collin_carter,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

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Message 4 of 410
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krelie
Aspirant
Aspirant
‎2020-11-18 12:44 PM

HomeKit integration stopped working.  Can you please send a reset token?

 

Thank you.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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JamesC
Community Manager
Community Manager
‎2020-11-19 11:01 AM

krelie,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

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la3541
Aspirant
Aspirant
‎2020-11-24 02:41 PM

Can you send a reset token to me as well? No response from homekit.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Message 7 of 410
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Joshaston
Aspirant
Aspirant
‎2020-11-26 03:03 PM
Hi! Can you send a HomeKit reset token to my base station? I lost access to the “home” setup in my HomeKit and had to setup another one. Now I’m not able to see my HomeKit connection , reset it or access it. Thank you!
Model: VMB4000 | Arlo Pro/Pro2 Base Station
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ShayneS
Arlo Moderator
Arlo Moderator
‎2020-11-30 08:41 AM

Hi @la3541

 

May I ask which base station you would like the token reset for?

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ShayneS
Arlo Moderator
Arlo Moderator
‎2020-11-30 08:43 AM

Hi @Joshaston

 

Your token for the VMB4000 has been reset.

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Message 10 of 410
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schreiman
Aspirant
Aspirant
‎2020-12-07 12:46 PM

James, can you please send the reset token? I went through support and of course they suggested remove/reset the device, which I foolishly followed despite the hundreds of messages with the same problem, and all the same resolution - you kindly sending out reset tokens... Of course, remove/reset failed. Can you please tell support to stop sending out that recommendation as well?

Model: VMB5000 | Arlo Ultra SmartHub
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Joshaston
Aspirant
Aspirant
‎2020-12-08 04:11 PM

This 100% solved my problem. Thank you! 

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Message 12 of 410
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schreiman
Aspirant
Aspirant
‎2020-12-08 04:42 PM

Please send a reset token... pretty please.

Model: VMB5000 | Arlo Ultra SmartHub
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Message 13 of 410
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schreiman
Aspirant
Aspirant
‎2020-12-09 09:51 AM

Hello, anyone?

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Message 14 of 410
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jcg34534
Aspirant
Aspirant
‎2020-12-09 07:56 PM

Could I please request a reset token as well?

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JamesC
Community Manager
Community Manager
‎2020-12-11 09:10 AM

schreiman, jcg34534

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

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Message 16 of 410
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Sakerasu
Aspirant
Aspirant
‎2020-12-12 10:07 AM

James -- Hello I am stuck on Discovering Device when I try to do HomeKit Integration. Can I have my token reset? That seems to be the easiest way to fix the issue. 

 

VMB4000r3

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Message 17 of 410
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Kendallthomas88
Aspirant
Aspirant
‎2020-12-13 10:53 AM
Could I please get a token reset as well.. I cannot discover my device.
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Message 18 of 410
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JamesC
Community Manager
Community Manager
‎2020-12-14 09:09 AM

Sakerasu, Kendallthomas88

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

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Message 19 of 410
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Adam_m_h
Aspirant
Aspirant
‎2020-12-22 01:24 PM
Hi, could I have a token reset as well? Is there a way to perform this myself?
Model: VMB4000 | Arlo Pro/Pro2 Base Station
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ShayneS
Arlo Moderator
Arlo Moderator
‎2020-12-23 09:15 AM

 

@Adam_m_h

 

Your token has been reset, please reboot your base station and try again.

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Message 21 of 410
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advmr
Aspirant
Aspirant
‎2020-12-27 05:11 AM
I can not connect to HomeKit - can I get a token reset for my base station as well?
Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Message 22 of 410
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ShayneS
Arlo Moderator
Arlo Moderator
‎2020-12-28 08:26 AM

Hi @advmr

 

Your token has been reset, please reboot your base station and try again.

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Message 23 of 410
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Guilvir
Aspirant
Aspirant
‎2021-01-10 06:48 AM
Hello,

Can I get a reset token sent to my base station as well please?
I have 2 VMB4000 base stations. How do you distinguish them? Do you need to?

Thank you.
Regards
Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Message 24 of 410
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CallahanT
Aspirant
Aspirant
‎2021-01-10 09:02 PM
Unable to connect to HomeKit
Need Reset Token
Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Message 25 of 410
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