Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro 2, HomeKit setup issues

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hockeyamd
Aspirant
Aspirant

Token reset please, thank you

ewjp
Aspirant
Aspirant
I’m glad I found this topic, as I’ve been having similar issues adding my setup to HomeKit. Humbly requesting a token reset on my end, as well. Thanks very much!
JamesC
Community Manager
Community Manager

albaker, frankief971, Arcam, Gdhar, absharma78, Peaviner, hockeyamd, ewjp

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Ricardo_GSA
Aspirant
Aspirant

Can I get this token reset please? I have 2 VMB 4500 and 1 VMB4000, the problem is on one of the VMB4500. Thank you

Model: VMB4500 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

Ricardo_GSA,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

frankief971
Aspirant
Aspirant

Thanks for the reset. No change. Still do not see the option to select HomeKit under "Settings > My Devices" for my Base Station. I have reloaded the Arlo App on my iPhone 11 running the latest IOS several times. 

JamesC
Community Manager
Community Manager

frankief971,

 

If you're still experiencing an issue, please contact the Arlo Support Team to further investigate. You will find several options for contacting support in the provided link.

 

JamesC

absharma78
Aspirant
Aspirant

Hi James

Just confirming the token reset you sent was to my Arlo HD SmartHub?

If yes then its still not picking it up after I go to Homekit Setup under the Smarthub.

I have logged a case with support as well but not got anywhere yet.

thanks

miketothed
Tutor
Tutor
I also need a token reset. Can you please send to me? Same issues as reported above.
JamesC
Community Manager
Community Manager

miketothed,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

miketothed
Tutor
Tutor
Thanks James. I still seem to be having the issue. I unplugged the base station to reboot as you suggested but I don’t see and devices when I attempt HomeKit setup per instructions. I attached a screenshot.
Tobyv
Aspirant
Aspirant
Thanks JamesC.

Unfortunately this didn’t resolve my issue after restarting the base station. I also opened a support case on this.
JamesC
Community Manager
Community Manager

miketothed, Tobyv

 

If you're still experiencing an issue, please contact the Arlo Support Team to further investigate. You will find several options for contacting support in the provided link.

 

JamesC

Cjt1988
Aspirant
Aspirant

Can I get a reset token. Can not get HomeKit to discover in Arlo app. I have reset and unplugged base station several times. Firmware is 1.16.2.3-3499. 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

Cjt1988,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Ricardo_GSA
Aspirant
Aspirant

Please re-send, this has not worked for the VMB4000. 
Thank you

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Collin_carter
Aspirant
Aspirant
Can I get a reset token? I’m having the same issue. Thanks,
Model: VMB5000 | Arlo Ultra SmartHub
JamesC
Community Manager
Community Manager

Ricardo_GSA,

 

If you're still experiencing an issue, please contact the Arlo Support Team to further investigate. You will find several options for contacting support in the provided link.

 

Collin_carter,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

theomega
Star
Star

Token reset please, thanks!

 

This is actually at least my third time, every few months my cameras all drop out of HomeKit and I have to remove and redo the HomeKit setup and I need the token reset in order to be able to readd.

Wish this wouldn’t keep happening but thanks for the help though!

tj1855
Aspirant
Aspirant

Hi James,

 

I have the same issue as theomega, after latest basestation and iOS update, one of my cameras dropped off homekit, please send me a reset token, thanks!

 

I hope it can be fixed eventually.

JamesC
Community Manager
Community Manager

theomega,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

JamesC
Community Manager
Community Manager

tj1855,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Aykayess
Aspirant
Aspirant

I am also stuck on the “discovering your device” page. Can I get a token?  Thank you!

Model: VMB4000 | Arlo Pro/Pro2 Base Station
absharma78
Aspirant
Aspirant

Hi JamesC

Please can you send me a new Token as well? I have moved my Basestation & need to add it again to Homekit.

thanks in advance

regards

Abhishek

JamesC
Community Manager
Community Manager

Aykayess, absharma78

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC