Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro 2, HomeKit setup issues

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JamesC
Community Manager
Community Manager

Pdfontes, topstr, DRP11, seventhcjon, corwinsun

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Pdfontes
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Aspirant

James, not sure if there is anything else that needs to be done but I am still stuck on the "Discovergin your device. Please wait" screen, it never finds any of my cameras...

JamesC
Community Manager
Community Manager

Pdfontes,

 

If you're still experiencing an issue, please contact the Arlo Support Team to further investigate. You will find several options for contacting support in the provided link.

 

JamesC

gebecher
Aspirant
Aspirant

I am also having trouble with Homekit setup hanging. @JamesC can you assist with the token reset?

Model: VMB4000 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

gebecher,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

seanrkelly71
Star
Star
Hi James I have the same problem. Could I get reset token please as well?
Regard - Sean.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
gebecher
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Aspirant

Thanks @JamesC , worked perfectly!

JamesC
Community Manager
Community Manager

seanrkelly71,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

MJG_396
Aspirant
Aspirant

Hello James,

 

I'm having the same issue. Can you please send a reset token?

 

Thanks,

Mike

Model: VMB4000 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

MJG_396,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

MJG_396
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Aspirant

Worked perfectly!  Thanks, James!

Dean_M
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Aspirant

Hi @JamesC  - can I please get a token reset as well.

 

Thanks,

Dean

seanrkelly71
Star
Star
Thank you that resolved for me.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

Dean_M,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Dean_M
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Aspirant

Thanks very much, worked great.

Tobyv
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Aspirant
Hi James,

I am also having this issue,
Can I also get a token reset

Thanks
Model: VMB4500 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

Tobyv,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

patricktanky
Aspirant
Aspirant

I have problems trying to setup HomeKit on my Arlo Pro 2. I keep getting 'Discovering your device. Please wait.'.. I've read your discussion board that you can reset token for my base station... what details do you need from me so you can action this?

 

Patrick

Model: VMB4000 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

patricktanky,

 

If you're still experiencing an issue, please contact the Arlo Support Team to further investigate. You will find several options for contacting support in the provided link.

 

JamesC

albaker
Aspirant
Aspirant

Hello!

@JamesC 

I have run into the same problem where my Arlo system was no longer working with homekit. I've tried reseting all the devices (apple and arlo side), updates, power cycles, etc. etc. with no luck. Under devices I have the option for "homekit - Set Up" but I just get a spinning wheel next to "devices found" with no progress. Is it possible to send a reset to my system as you have above to see if that helps?

 

Thank you for your help!

Model: VMB4000 | Arlo Pro/Pro2 Base Station
frankief971
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Aspirant

Can I get a token reset as well? Thanks in advance!

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Arcam
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Aspirant
Hi JamesC, I have the same problem. Could you send me a token reset? Thanks in advance.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Gdhar
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Aspirant
I am unable to see any HomeKit options in the app. Can you send me a token reset.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
absharma78
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Aspirant
Hi JamesC
How do I get a token reset? I am having the same issues & cant connect to HomeKit.
Please help
Regards
Model: VMB5000 | Arlo Ultra SmartHub
Peaviner
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Aspirant

Looks like I’m in the same boat, could I please get a new token?

Model: VMB4000 | Arlo Pro/Pro2 Base Station