Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Ultra / SmartHub with Zigbee & Z-wave

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mrjonkane Follower
Follower

I recently bought the Arlo Ultra combo and partially made the decision based on hearing that zigbee & z-wave was being introduced to the SmartHub later in the year which is great (mentioned in link below). This implies it will be enabled in the existing Ultra SmartHub by a firmware update when it's ready later in the year. Did I get that wrong... do they mean it will be only be available as a hardware option in newer SmartHubs released later this year?

I realize more information and an announcement will be made when this integration is closer to being available but hoping we might at least get clarification if it's not going to be in the existing hardware.

 

ARLO ANNOUNCES AVAILABILITY OF ARLO ULTRA 4K HDR WIRE-FREE SECURITY CAMERA SYSTEM - "The flagship 4K HDR wire-free security camera system is powered by the Arlo SmartHub which will deliver additional support for Zigbee and Z-Wave compatible smart home devices later in 2019"

Model: VMS5340 | Arlo Ultra 3 Camera Kit
ghost_rider Aspirant
Aspirant

I would like ot integrate my Arlo Ultra cameras with my Wink 2 hub. I see they are not supported yet (they are not an option to add), but is there a way to add them as generic zigbee or zwave sensors?

Model: VMS5440 | Arlo Ultra 4 Camera Kit
Joybat Aspirant
Aspirant

hvornår arbejde Arlo Ultra med zigbee og z wave, som du lovede

EB_Norway Tutor
Tutor
Hi, anything new when we can get z-wave?

Thanks.
Model: VMB3000 | Arlo Base Station
EB_Norway Tutor
Tutor
Arlo, please reply.

Power.no, my dealer says Ultra has z-wave support.

Can you confirm this - is bull**bleep**?

When will you release new firmware with z-wave support?
mr_fried Tutor
Tutor
Hi Arlo, wondering if you had an update here? This is a key reason I upgraded to Arlo Ultra. It has been a year since the announcement, any update?
EB_Norway Tutor
Tutor
Arlo, why no answer?

Poor customer service.
JamesC Community Manager
Community Manager

We do not have any new information to share at this time regarding Zigbee/Zwave integration. Stay tuned for an announcement on these integrations at arlo.com

 

JamesC

EB_Norway Tutor
Tutor
Ok, but will it come? For sure, or have you changed your mind?
mr_fried Tutor
Tutor

Hi James,

 

Thank you, but I feel like you missed the point. A lot of people got excited and made investments in your products based on this announcement and the excitement around CES last year. 

In the last year none of the promised features were delivered. 

Leaving your once loyal customers disappointed in their investment and trust in your company

Your response is a continuation of the last 365 days - Is there any outcome where you did not expect me to be offended by your comment? 

EB_Norway Tutor
Tutor
Arlo, please answer us.

TIA