Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro 2, HomeKit setup issues

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MJG_396
Aspirant
Aspirant

@JamesC 

 

Thanks for sending a token reset request to my base station.  It worked great for a few weeks, but now it has stopped working again.  Not sure if the recent Arlo App update changed anything.

 

Can you please send a token reset to my base station?

 

Thanks,

Mike

JamesC
Community Manager
Community Manager

MJG_396,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

TangentsAhead
Aspirant
Aspirant

I had HomeKit setup for quite a while, then one day the camera's stopped responding (in HomeKit only) so I removed them from HomeKit to setup again, but haven't been able to due to the spinning wheel on searching for devices during setup. Would it be possible to try the cert reset?

 

Firmware:

1.16.2.4_3505_f475f1 on the base station

1.092.0.25_24_986 on the cameras

Model: VMB4000 | Arlo Pro/Pro2 Base Station, VMC4030 | Arlo Pro Wire-Free Camera
JamesC
Community Manager
Community Manager

TangentsAhead,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

 

TangentsAhead
Aspirant
Aspirant

Thank you JamesC, that worked perfectly.

Emtz77
Aspirant
Aspirant
I’m having the same issues with my Arlo pro base and pro 3 base. Can you send me a token
JamesC
Community Manager
Community Manager

Emtz77,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Drakethomas
Guide
Guide
JamesC,

Can I get a token reset please?
Model: VMB4540 | Arlo Pro 3 SmartHub
Emtz77
Aspirant
Aspirant
Hi James C
It didn’t work. Can you send it again
Model: VMB4540 | Arlo Pro 3 SmartHub
Emtz77
Aspirant
Aspirant
Disregard both worked. Thank you again!
JamesC
Community Manager
Community Manager

Drakethomas,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Drakethomas
Guide
Guide
It’s still stuck on Discovering Device JohnC.
Drakethomas
Guide
Guide
How long is it suppose to take to discover the device? The camera was on and I kept my iPhone next to it for like 30 minutes and it didn’t discover it.
JamesC
Community Manager
Community Manager

Drakethomas,

 

If you're still experiencing an issue, please contact the Arlo Support Team to further investigate. You will find several options for contacting support in the provided link.

 

JamesC

Enn_tee
Aspirant
Aspirant
Hi,

Can I get a HomeKit token reset? I removed my devices from HomeKit and now I can’t add them back, it’s stuck on “discovering devices”.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

Enn_tee,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Andycrumble
Aspirant
Aspirant
I’m having the same problems with HomeKit just sitting saying devices found with spinning dial.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Enn_tee
Aspirant
Aspirant

Worked like a charm, thank you.

 

Nigel

duggie
Aspirant
Aspirant
Hi, i have the same issues now not able to set back up homekit since removing it, could I get a token sent to the hub please
Model: VMB4000 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

Andycrumble, duggie

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

JamesChris
Aspirant
Aspirant

Can I also please get a token reset to my base station? Thanks!

Rtrujillo
Aspirant
Aspirant
I had HomeKit setup for quite a while, then one day the camera's stopped responding (in HomeKit only) so I removed them from HomeKit to setup again, but haven't been able to due to the spinning wheel on searching for devices during setup. Would it be possible to try the cert reset?
Model: VMB4000 | Arlo Pro/Pro2 Base Station
steeleyes
Aspirant
Aspirant

can I get the token reset please as well I have the same issue 

thanks

 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

JamesChris, Rtrujillo, steeleyes

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

aberthil
Aspirant
Aspirant

After installing Arlo Ultra into Homekit, the system seems to loose connection to Homekit after a few minutes, resulting into all the Arlo cameras and motion sensors with an "No Response" error message.

The support has no clue on what is going on, after I removed everything from Homekit, reset the Base Unit and reinstall everything and then added it back to Homekit resulting in the same issue.

Has anyone encountered the same issue lately and found a way to fix this?

 

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