Arlo app is causing my iPhone XS Max to crash

[jnselder]

They just released 2.6.3 So far it fixed my iPhone X S Max

[firetitan]

Woohooo just tested thanks for the heads up
All my 9 cameras worked !!! On live view
Now if they got the 3D force touch to work back like 2 versions ago , I will be happy , then I can arm all 9 cameras and 3 hubs like I used to with one icon push
I think I will start another thread for this issue 🙂
Thanks all for all the comments and feedback guys and gals I really think it helped speed things up with Netgear

[kbng]

app version 2.6.3 is available and solves the freeze problem on iphone xs-max.

[mattmacosta]

How do you updare to 12.1.1 beta?

[englundma]

Exact same problem with an iPhone XS Max. Please fix.

[Raidereyes2]

Problem is fixed for iPhones now update just released!

[kbng]

app release 2.6.3 is available. freeze problem is solved with this.

[chappiehow]

Same issue here with the new update. Cannot watch live video. It crashes my XS MAX.

[kbng]

latest ios app update is 2.6.3. and this is running on iphone xs-max.

[Tapout]

So far ok..............for now.

[Tapout]

There is a new update.

Double check your settings and watch your batteries on the cameras.

[chappiehow]

How do you download the latest version 2.6.3? I can’t find where to update.

Hc

[Battman]

Go to the App Store on your iPhone. If you select the updates icon below you should see a list of apps that have updates. Arlo should be on there and you can select the update button. If not, search for it and it should come up with an update button to select. .

[masterbeat]

My Arlo app on iPhone XS Max, app version 2.6.2, now crashes EVERY TIME I try to click on any of my various wireless cameras to see a live view.  The app will hang after pressing on a camera view, then usually the app crashes completely.  Ocassionally, the live view will come up full screen after a very long delay, but usually it crashes.

I have deleted the app and uninstalled it 3 times, same result every time.

This is making Arlo completely unusuable as I travel constantly and viewling Arlo from my app remotely is how I use it.

[jguerdat]

Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.

https://www.arlo.com/en-us/support/contact.aspx

You can also try a different device and/or use a browser.

[kbng]

on the iphone search the local app called appstore. tap it, move your finger down, the list of new updates will be updated. point at arlo to download latest version.

[Woolie]

New version of the app was rolled out this morning.
After installing the freezing has stopped.

I’m cautiously optimistic it will be a permanent fix

[masterbeat]

Same problems

My Arlo app on iPhone XS Max, app version 2.6.2, now crashes EVERY TIME I try to click on any of my various wireless cameras to see a live view.  The app will hang after pressing on a camera view, then usually the app crashes completely.  Ocassionally, the live view will come up full screen after a very long delay, but usually it crashes.

I have deleted the app and uninstalled it 3 times, same result every time.

This is making Arlo completely unusuable as I travel constantly and viewling Arlo from my app remotely is how I use it.

How is it possible we are going on a week now with no fix to this major problem?

[jomifo]

Same here.  iPhone XS max freezes on live view.  Can't even power down the phone.  Have to wait for it to reset itself.  Frustrating.  Hope arlo fixes this soon, can't be helping their brand image.

[chappiehow]

I just fixed mine and problem is solved. Go to App Store and update Arlo App. It fixes it.

[Purolatino22]

Arlo app update released 11-26-18 for Apple users to fix this freezing issue. No need to download beta 12.1.1. I’m back LIvE

[chappiehow]

It’s been fixed. Go to App Store and update Arlo App.

[Purolatino22]

Update your arlo app on iPhone. Arlo release update yesterday 11-26-18. It is finally working for me after a week.

[Demilucy]

Update solved issue! Thank you!

[JamesC · Accepted solution]

This issue has been resolved in the most recent version of the iOS mobile app. Please be sure to update to the latest version available from the app store.

Take a look here form release information: Arlo iOS App - 2.6.3 - 27th November 2018

JamesC