Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo app is causing my iPhone XS Max to crash

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Tutor
Tutor

They just released 2.6.3 So far it fixed my iPhone X S Max

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Star
Star
Woohooo just tested thanks for the heads up
All my 9 cameras worked !!! On live view
Now if they got the 3D force touch to work back like 2 versions ago , I will be happy , then I can arm all 9 cameras and 3 hubs like I used to with one icon push
I think I will start another thread for this issue 🙂
Thanks all for all the comments and feedback guys and gals I really think it helped speed things up with Netgear
Model: VMC4030 | Arlo Pro Wire-Free Camera
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Luminary
Luminary
app version 2.6.3 is available and solves the freeze problem on iphone xs-max.
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Tutor
Tutor
How do you updare to 12.1.1 beta?
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
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Aspirant
Aspirant
Exact same problem with an iPhone XS Max. Please fix.
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Initiate
Initiate
Problem is fixed for iPhones now update just released!
Model: VMC3030 | Arlo Wire-Free Camera
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Luminary
Luminary
app release 2.6.3 is available. freeze problem is solved with this.
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Tutor
Tutor
Same issue here with the new update. Cannot watch live video. It crashes my XS MAX.
Model: VMC4030 | Arlo Pro Wire-Free Camera
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Luminary
Luminary
latest ios app update is 2.6.3. and this is running on iphone xs-max.
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Star
Star
So far ok..............for now.

Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera, VMC3040 | Arlo-Q HD with Audio
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Star
Star
There is a new update.

Double check your settings and watch your batteries on the cameras.
Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera, VMC3040 | Arlo-Q HD with Audio
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Tutor
Tutor
How do you download the latest version 2.6.3? I can’t find where to update.

Hc
Model: VMC4030 | Arlo Pro Wire-Free Camera
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Tutor
Tutor
Go to the App Store on your iPhone. If you select the updates icon below you should see a list of apps that have updates. Arlo should be on there and you can select the update button. If not, search for it and it should come up with an update button to select. .
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Guide
Guide

My Arlo app on iPhone XS Max, app version 2.6.2, now crashes EVERY TIME I try to click on any of my various wireless cameras to see a live view.  The app will hang after pressing on a camera view, then usually the app crashes completely.  Ocassionally, the live view will come up full screen after a very long delay, but usually it crashes.

 

I have deleted the app and uninstalled it 3 times, same result every time.


This is making Arlo completely unusuable as I travel constantly and viewling Arlo from my app remotely is how I use it.

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Guru Guru
Guru

Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.

 

https://www.arlo.com/en-us/support/contact.aspx

 

You can also try a different device and/or use a browser.

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Luminary
Luminary
on the iphone search the local app called appstore. tap it, move your finger down, the list of new updates will be updated. point at arlo to download latest version.
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Tutor
Tutor
New version of the app was rolled out this morning.
After installing the freezing has stopped.

I’m cautiously optimistic it will be a permanent fix
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Guide
Guide

Same problems

My Arlo app on iPhone XS Max, app version 2.6.2, now crashes EVERY TIME I try to click on any of my various wireless cameras to see a live view.  The app will hang after pressing on a camera view, then usually the app crashes completely.  Ocassionally, the live view will come up full screen after a very long delay, but usually it crashes.

 

I have deleted the app and uninstalled it 3 times, same result every time.


This is making Arlo completely unusuable as I travel constantly and viewling Arlo from my app remotely is how I use it.

 

How is it possible we are going on a week now with no fix to this major problem?

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Aspirant
Aspirant

Same here.  iPhone XS max freezes on live view.  Can't even power down the phone.  Have to wait for it to reset itself.  Frustrating.  Hope arlo fixes this soon, can't be helping their brand image.

Tutor
Tutor
I just fixed mine and problem is solved. Go to App Store and update Arlo App. It fixes it.
Model: VMC4030 | Arlo Pro Wire-Free Camera
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Tutor
Tutor
Arlo app update released 11-26-18 for Apple users to fix this freezing issue. No need to download beta 12.1.1. I’m back LIvE
Model: VMC3030 | Arlo Wire-Free Camera
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Tutor
Tutor
It’s been fixed. Go to App Store and update Arlo App.
Model: VMC4030 | Arlo Pro Wire-Free Camera
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Tutor
Tutor
Update your arlo app on iPhone. Arlo release update yesterday 11-26-18. It is finally working for me after a week.
Model: VMC3030 | Arlo Wire-Free Camera
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Initiate
Initiate
Update solved issue! Thank you!
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Community Manager
Community Manager

This issue has been resolved in the most recent version of the iOS mobile app. Please be sure to update to the latest version available from the app store.

 

Take a look here form release information: Arlo iOS App - 2.6.3 - 27th November 2018

 

JamesC

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