Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Tutor

Re: Live view freezes iPhone XS Max on Arlo app 2.6.2

They just released 2.6.3 So far it fixed my iPhone X S Max

Message 501 of 535

Re: Live view freezes iPhone XS Max on Arlo app 2.6.2

Woohooo just tested thanks for the heads up
All my 9 cameras worked !!! On live view
Now if they got the 3D force touch to work back like 2 versions ago , I will be happy , then I can arm all 9 cameras and 3 hubs like I used to with one icon push
I think I will start another thread for this issue Smiley Happy
Thanks all for all the comments and feedback guys and gals I really think it helped speed things up with Netgear
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 502 of 535
Apprentice

Re: Live view freezes iPhone XS Max on Arlo app 2.6.2

app version 2.6.3 is available and solves the freeze problem on iphone xs-max.
Message 503 of 535

Re: iPhone App Freezes

How do you updare to 12.1.1 beta?
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 504 of 535
Aspirant

Re: 2.6.2 is broken

Exact same problem with an iPhone XS Max. Please fix.
Message 505 of 535
Initiate

Re: 2.6.2 is broken

Problem is fixed for iPhones now update just released!
Model: VMC3030 | Arlo Wire-Free Camera
Message 506 of 535
Apprentice

Re: 2.6.2 is broken

app release 2.6.3 is available. freeze problem is solved with this.
Message 507 of 535

Re: Latest iOS app updates - broken.

Same issue here with the new update. Cannot watch live video. It crashes my XS MAX.
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 508 of 535
Apprentice

Re: Latest iOS app updates - broken.

latest ios app update is 2.6.3. and this is running on iphone xs-max.
Message 509 of 535
Star

Re: Latest iOS app updates - broken.

So far ok..............for now.

Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera, VMC3040 | Arlo-Q HD with Audio
Message 510 of 535
Star

Re: Latest iOS app updates - broken.

There is a new update.

Double check your settings and watch your batteries on the cameras.
Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera, VMC3040 | Arlo-Q HD with Audio
Message 511 of 535

Re: Latest iOS app updates - broken.

How do you download the latest version 2.6.3? I can’t find where to update.

Hc
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 512 of 535
Tutor

Re: Latest iOS app updates - broken.

Go to the App Store on your iPhone. If you select the updates icon below you should see a list of apps that have updates. Arlo should be on there and you can select the update button. If not, search for it and it should come up with an update button to select. .
Message 513 of 535

App Crashes on iOS 12 iPhone XS Max when clicking on any camera to view

My Arlo app on iPhone XS Max, app version 2.6.2, now crashes EVERY TIME I try to click on any of my various wireless cameras to see a live view.  The app will hang after pressing on a camera view, then usually the app crashes completely.  Ocassionally, the live view will come up full screen after a very long delay, but usually it crashes.

 

I have deleted the app and uninstalled it 3 times, same result every time.


This is making Arlo completely unusuable as I travel constantly and viewling Arlo from my app remotely is how I use it.

Message 514 of 535
Guru

Re: Arlo Pro app issues

Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.

 

https://www.arlo.com/en-us/support/contact.aspx

 

You can also try a different device and/or use a browser.

Message 515 of 535
Apprentice

Re: Latest iOS app updates - broken.

on the iphone search the local app called appstore. tap it, move your finger down, the list of new updates will be updated. point at arlo to download latest version.
Message 516 of 535
Tutor

Re: The new app for iPhone is freezing on the Max phone

New version of the app was rolled out this morning.
After installing the freezing has stopped.

I’m cautiously optimistic it will be a permanent fix
Message 517 of 535
Highlighted

Re: Live view freezes iPhone XS Max on Arlo app 2.6.2

Same problems

My Arlo app on iPhone XS Max, app version 2.6.2, now crashes EVERY TIME I try to click on any of my various wireless cameras to see a live view.  The app will hang after pressing on a camera view, then usually the app crashes completely.  Ocassionally, the live view will come up full screen after a very long delay, but usually it crashes.

 

I have deleted the app and uninstalled it 3 times, same result every time.


This is making Arlo completely unusuable as I travel constantly and viewling Arlo from my app remotely is how I use it.

 

How is it possible we are going on a week now with no fix to this major problem?

Message 518 of 535
Aspirant

Re: Arlo app is causing my iPhone XS Max to crash

Same here.  iPhone XS max freezes on live view.  Can't even power down the phone.  Have to wait for it to reset itself.  Frustrating.  Hope arlo fixes this soon, can't be helping their brand image.

Message 519 of 535

Re: Arlo app is causing my iPhone XS Max to crash

I just fixed mine and problem is solved. Go to App Store and update Arlo App. It fixes it.
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 520 of 535

Re: Latest iOS app updates - broken.

Arlo app update released 11-26-18 for Apple users to fix this freezing issue. No need to download beta 12.1.1. I’m back LIvE
Model: VMC3030 | Arlo Wire-Free Camera
Message 521 of 535

Re: Live view freezes iPhone XS Max on Arlo app 2.6.2

It’s been fixed. Go to App Store and update Arlo App.
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 522 of 535

Re: Arlo app is causing my iPhone XS Max to crash

Update your arlo app on iPhone. Arlo release update yesterday 11-26-18. It is finally working for me after a week.
Model: VMC3030 | Arlo Wire-Free Camera
Message 523 of 535
Initiate

Re: Arlo app is causing my iPhone XS Max to crash

Update solved issue! Thank you!
Message 524 of 535
Community Manager

Re: Arlo app is causing my iPhone XS Max to crash

This issue has been resolved in the most recent version of the iOS mobile app. Please be sure to update to the latest version available from the app store.

 

Take a look here form release information: Arlo iOS App - 2.6.3 - 27th November 2018

 

JamesC

Message 525 of 535