Arlo|Smart Home Security|Wireless HD Security Cameras

Reply
Collin_carter
Aspirant
Aspirant
My base is not discoverable when trying to connect to HomeKit.
Can you send me another token reset request to my base station?  Thanks,
415 REPLIES 415
ShayneS
Arlo Moderator
Arlo Moderator

@JM08

 

I have reset you token. Pease reboot your base station and test again. Thank you

JM08
Aspirant
Aspirant

@ShayneS After rebooting my base station, the Homekit option has disappeared from the base station settings menu in the Arlo app. It now shows up in the Apple Home app; however, I do not have a set-up code, which is why I've used the Arlo app to add them in the past. 

ShayneS
Arlo Moderator
Arlo Moderator

HI @JM08

 

You can try to remove & re-Install the Arlo App.

BishopGoldSpot
Aspirant
Aspirant

Hi, i need to get a Homekit Reset Token, how do i do this?

ShayneS
Arlo Moderator
Arlo Moderator

Hi @BishopGoldSpot

 

I have reset you token. Pease reboot your base station and test again. Thank you

BishopGoldSpot
Aspirant
Aspirant
Aldhibah
Aspirant
Aspirant

Hi,

 

I get an "Uncertified Accessory" message when I try to add my Arlo Ultra 2 SmartHub to HomeKit.

 

It seems that the problem can be solved by requesting a HomeKit token reset, so can anyone at Arlo Support reset my HomeKit token as soon as possible?

 

Many thanks inn advance.

 

Just in case: Firmware is 1.16.5.6_911_3913242.

Aldhibah
Aspirant
Aspirant

Hi @ShayneS ,

 

Can you please help with reseting my HomeKit token as soon as possible?

 

Thanks in advance.

ShayneS
Arlo Moderator
Arlo Moderator

@Aldhibah

 

I have reset you token. Pease reboot your base station and test again. Thank you

Aldhibah
Aspirant
Aspirant
WillB_FL
Aspirant
Aspirant

I'm having the same issue, devices not being discovered.  Can I get a token reset, please?

ShayneS
Arlo Moderator
Arlo Moderator

Hi @WillB_FL

 

I have reset you token. Pease reboot your base station and test again. Thank you

Pat92
Aspirant
Aspirant
Vmb5000r6. Hi I’m getting an unauthorized message when I try to add my smart hub to HomeKit.
Beside this the quality of the video is clearly not 4K even if I set 4K local live (screen show 4K live but quality is for away from 4K)
ShayneS
Arlo Moderator
Arlo Moderator

HI @Pat92

 

I have reset you token. Pease reboot your base station and test again. Thank you

 

 

A111
Aspirant
Aspirant
Hello JamesC
Can you please help with a HomeKit token reset for my base station.
Thanks
A111
ShayneS
Arlo Moderator
Arlo Moderator

Hi @A111

 

I have reset you token. Pease reboot your base station and test again. Thank you

usc4life
Aspirant
Aspirant
Please send a HomeKit token resent for my basestations.

Thanks!
ShayneS
Arlo Moderator
Arlo Moderator

Hi @usc4life

 

Which Base would you like a token reset for? 

usc4life
Aspirant
Aspirant

Please reset the HomeKit token for both my Arlo Ultra and Arlo Pro Base Station.

 

Thank you!

ShayneS
Arlo Moderator
Arlo Moderator

@usc4life

 

Complete. Pease reboot them and test again. Thank you

AllanSilkeborg
Aspirant
Aspirant

Could you also send med a reset token?

 

Thanks 

Regards Allan

Rockcamera
Aspirant
Aspirant
Hi
HomeKit is not working for me either. Can you please reset HomeKit token
Thanks
BabyFox
Aspirant
Aspirant
Hi, can I get a token reset for my base station as well please?
ShayneS
Arlo Moderator
Arlo Moderator

@BabyFox @Rockcamera @AllanSilkeborg

 

I have reset you token. Pease reboot your base station and test again. Thank you

BabyFox
Aspirant
Aspirant
@ShanneS Works perfectly now, thank you so much for your help 🙂