Homekit Reset Token

[Collin_carter]

My base is not discoverable when trying to connect to HomeKit.

Can you send me another token reset request to my base station?  Thanks,

[Collin_carter]

My base is not discoverable when trying to connect to HomeKit.

[Collin_carter]

Can you send me another token reset request to my base station?  Thanks,

[ShayneS]

@JM08

I have reset you token. Pease reboot your base station and test again. Thank you

[JM08]

@ShayneS After rebooting my base station, the Homekit option has disappeared from the base station settings menu in the Arlo app. It now shows up in the Apple Home app; however, I do not have a set-up code, which is why I've used the Arlo app to add them in the past. 

[ShayneS]

HI @JM08

You can try to remove & re-Install the Arlo App.

[BishopGoldSpot]

Hi, i need to get a Homekit Reset Token, how do i do this?

[ShayneS]

Hi @BishopGoldSpot

I have reset you token. Pease reboot your base station and test again. Thank you

[BishopGoldSpot]

Great, that worked, thank you very much.

[Aldhibah]

Hi,

I get an "Uncertified Accessory" message when I try to add my Arlo Ultra 2 SmartHub to HomeKit.

It seems that the problem can be solved by requesting a HomeKit token reset, so can anyone at Arlo Support reset my HomeKit token as soon as possible?

Many thanks inn advance.

Just in case: Firmware is 1.16.5.6_911_3913242.

[Aldhibah]

Hi @ShayneS ,

Can you please help with reseting my HomeKit token as soon as possible?

Thanks in advance.

[ShayneS]

@Aldhibah

I have reset you token. Pease reboot your base station and test again. Thank you

[Aldhibah]

Hi @ShayneS,

Thank you. It works now.

[WillB_FL]

I'm having the same issue, devices not being discovered.  Can I get a token reset, please?

[ShayneS]

Hi @WillB_FL

I have reset you token. Pease reboot your base station and test again. Thank you

[Pat92]

Vmb5000r6. Hi I’m getting an unauthorized message when I try to add my smart hub to HomeKit.
Beside this the quality of the video is clearly not 4K even if I set 4K local live (screen show 4K live but quality is for away from 4K)

[ShayneS]

HI @Pat92

I have reset you token. Pease reboot your base station and test again. Thank you

[A111]

Hello JamesC
Can you please help with a HomeKit token reset for my base station.
Thanks
A111

[ShayneS]

Hi @A111

I have reset you token. Pease reboot your base station and test again. Thank you

[usc4life]

Please send a HomeKit token resent for my basestations.

Thanks!

[ShayneS]

Hi @usc4life

Which Base would you like a token reset for? 

[usc4life]

Please reset the HomeKit token for both my Arlo Ultra and Arlo Pro Base Station.

Thank you!

[ShayneS]

@usc4life

Complete. Pease reboot them and test again. Thank you

[AllanSilkeborg]

Could you also send med a reset token?

Thanks 

Regards Allan

[Rockcamera]

Hi
HomeKit is not working for me either. Can you please reset HomeKit token
Thanks

[BabyFox]

Hi, can I get a token reset for my base station as well please?

[ShayneS]

@BabyFox @Rockcamera @AllanSilkeborg

I have reset you token. Pease reboot your base station and test again. Thank you

[BabyFox]

@ShanneS Works perfectly now, thank you so much for your help 🙂