HomeKit Integration won’t work

[spatel9114]

I’ve set up my VMB4000 Base station with 1 Arlo Pro camera and 3 Arlo Essential cameras, and when I try and configure HomeKit on the base station, it gets stuck on the discovering step and won’t actually connect. Can I get some help?

[dhananjayb]

@ShayneS Can you send me a token as well. I am having the same issue with adding Arlo Base station to Homekit

[ShayneS]

@dhananjayb

I have reset your SmartHub, Please reboot & try again. 

[Svidinenko_Y]

@ShayneS Hi Shayne! Can you send me please a token as well? My hub is VMB5000 NA I guess am having the same issue with Apple Homekit.

Thank you!

[Berny710]

Same here, removed resented and still doing the same.

[ShayneS]

Hi @Svidinenko_Y @Berny710

I have reset your Devices, Please reboot & try again. 

[Svidinenko_Y]

Thank you! Everything working now!

[Jeffwong]

Hi Saynes, 

could you please help to reset the token of my device?

[ShayneS]

@Jeffwong

Sure can, I have reset your hub, Please reboot & try again. Thanks

[CabelloA]

I’m having trouble connecting my smart hub to apple HomeKit. I get a “Uncertified Accessory”. Can you send me a new key?

[ShayneS]

@CabelloA

I have reset your hub, Please reboot & try again.

[a1b24c15d13e35]

@ShayneS I've got a VMB5000r6 and have been unsuccessful in adding it to homekit via any method (either via the Arlo app or directly from the Homekit Home app).  I've removed and re-added the base station from my account a number of times trying to get it working -- it seems likely I've got this same token issue.  

[ShayneS]

HI @a1b24c15d13e35

I have reset your token, Please reboot & try again.

[warnocks]

I've had the same issue and I just came across this thread where you guys have been resetting tokens.  My VMB4000r3 is having the same issue where it says it's an uncertified accessory.  I'd appreciate it if you could do the same for me.  Thank you guys for your hard work!

[ShayneS]

Hi @warnocks

I have reset your tokens, Please reboot & try again.

[Henrychung828]

Hello,

My arlo camera cannot be connected in Apple Homekit today,  can you please help?

BTW, few weeks ago you helped to reset it and it worked until now. what's the issue?

[ShayneS]

Hi @Henrychung828

I have reset your tokens, Please reboot & try again.

[AndrLo]

Hi  @ShayneS 

Can I get a token reset on my BaseStation please?

[Heim7]

Hi, I have the same problem as everyone else! How do I proceed to get a reset token?

[ShayneS]

@AndrLo

I have reset your token, Please reboot & try again.

[skoljatic]

How do I stop getting email replies to this post?

[ShayneS]

Hi @skoljatic

You should be able to navigate to your Username/Account > My Subscriptions & Unsubscribe to this thread.

[aeades]

Please send a reset token for Homekit to my base station as I am having the same issue.  I go to Homekit Setup and it just spins on discovering your device.

Thanks!

[ShayneS]

Hi @aeades 

I have reset your token, Please reboot your hub & try again.

[aeades]

Thanks working now!

[kthornton]

Hello there. Having the same issue as everyone else. Can I get a token reset as well?