HomeKit Integration won’t work

[spatel9114]

I’ve set up my VMB4000 Base station with 1 Arlo Pro camera and 3 Arlo Essential cameras, and when I try and configure HomeKit on the base station, it gets stuck on the discovering step and won’t actually connect. Can I get some help?

[Eduardojp]

I’ve been having the same issue when trying to set up my base station with the Apple Home Kit. Is there anything you can do to help me fix this issue?

[Courtneyad]

Hello, may I please receive a token to resolve HomeKit connectivity problems?

[Mark-V]

Hi @Eduardojp ,

I have reset the token on your SmartHub. Please reboot the SmartHub and try adding to Homekit again.

Thank you,

Mark V

L3 Tech

[Mark-V]

Hi @Courtneyad ,

I tried to do a token reset for your SmartHub, but it currently shows that it is offline. Can you please check to make sure your SmartHub is powered on and connected to the internet? We can try to reset the token once it's back online.

Thank you,

Mark V

L3 Tech

[kthornton]

Hello there. Having the same issue as everyone else. Can I get a token reset as well?

[ShayneS]

Hi @kthornton

I have reset the token on your SmartHub. Please reboot the SmartHub and try adding to Homekit again.

[SirGriff]

Can I get one of these token resets as I can’t get the Arlo app to see my camera’s

[ShayneS]

Hi @SirGriff

if you can send me a PM with your Admin email I can reset your token.

Thanks

[warnocks]

Base disconnected from HomeKit and won't reconnect.  Can I get my token reset?

Thanks,

Matthew Morgan

[ShayneS]

HI @warnocks

I have reset the token on your SmartHub. Please reboot the SmartHub and try adding to Homekit again.

Thank you

[pup0975]

I am having the same issues as well. Can you please send my base station a token as well?

[Wilkmandoo]

Hello - I am still having the same issue. Can’t add to HomeKit.

Firmware: 1.16.5.7_3823_a530306

Hardware: VMB4000r3

Serial Number: 4RE******1829

Can you please reset my base station token as well?

Thanks

Andrew

[ShayneS]

Hi @Wilkmandoo @pup0975

I have reset the token on your SmartHub. Please reboot the SmartHub and try adding to Homekit again.

Thank you

[Waes]

Hi could I get a token reset for my base station, so that my cameras can be discovered in the Arlo app for HomeKit set-up?
Thanks Willem

[ShayneS]

HI @Waes

I have reset the token on your SmartHub. Please reboot the SmartHub and try adding to Homekit again.

Thank you

[ICON79]

PLEASE HELP!!

My base station firmware is 1.16.5.7_3823_a530306.

I’m currently using an Arlo Pro with base station VMB4000r3.

When I check my base station settings I don’t even have an HomeKit set up option. Please help.

[ShayneS]

Hi @ICON79

I reset the token, can you reboot and check again. 

Thanks

[ICON79]

So unfortunately after I restarted the bass station the HomeKit icon is still not available under base station settings.

I currently have it plugged directly to the AirPort Extreme using Ethernet cable.

I also tried turning the device completely off and back on and still unfortunately nothing.

What other options do I have? Am I doing something wrong?

[ICON79]

Just wanted to follow up with my issue where HomeKit doesn't show when entering my device settings. Token reset was apparently applied and after reboot the Homekit icon still doesn't display.

Please help!

[ShayneS]

@ICON79

Try removing and reinstalling the Arlo app and look for the Homekit option. 

[ICON79]

UPDATE!!!

Turns out you have to turn on Arlo in the privacy settings of your phone / tablets. In my case it was my iPhone. Under settings/privacy/HomeKit/Arlo.

Once you toggle this on re-open Arlo application and the HomeKit option will  be under your hub settings.

.....Request..... Arlo needs to allow HomeKit support to be able to talk with the HomeKit App. Currently you can just view.

[Clegend]

Can you please send me a reset token. My Arlo is unable to contact.

[ShayneS]

Clegend

I have reset the token on your SmartHub. Please reboot the SmartHub and try adding to Homekit again.

Thank you

[bluztoo]

Try as I might I cannot figure out how to get this thing to work with HomeKit. I'm starting to worry that they've done this by design. I bought this because I wanted to get away from subscriptions so I may yet have to return it. But, this camera/light is supposed to work with HomeKit with no hub needed. At least that's what was said in many articles. Maybe that's wrong. How do I get it to work with HomeKit? Do I need a token too somehow? Thanks. Love the design and wanted it so to work with the solar charger. 

[bluztoo]

Sadly I figured it out in the very small print with the footnote approach - smart hub or base station. So I went down the rabbit hole. This stuff is going back. No more subscriptions. I may be naive about not wanting to pay monthly subscriptions but it is the new scam. The gift that keeps on buying, on credit cards no one pays attention to. Amazon will soon have this unit for you as a refurbished and a solar unit too. Best to y'all. Loved the tech Arlo represented but just not there yet. It's funny I know. Here you have Apple with all it's proprietary crap. They started this madness.