Arlo|Smart Home Security|Wireless HD Security Cameras
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spatel9114
Follower
Follower
I’ve set up my VMB4000 Base station with 1 Arlo Pro camera and 3 Arlo Essential cameras, and when I try and configure HomeKit on the base station, it gets stuck on the discovering step and won’t actually connect. Can I get some help?
783 REPLIES 783
ShayneS
Arlo Moderator
Arlo Moderator

Hi @Texas_Native

 

I have reset your token, please reboot your base station and try again.

Wazzer1976
Aspirant
Aspirant
Please can I get a token reset too
ShayneS
Arlo Moderator
Arlo Moderator

@Wazzer1976 

 

I have reset your token, please reboot your base station and try again.

Fx888999
Aspirant
Aspirant
Hi! Can you give me the same fix for HomeKit please?

Thank you!
ShayneS
Arlo Moderator
Arlo Moderator

Hi @Fx888999

 

I have reset your token, please reboot your base station and try again.

Sunnysingh12
Aspirant
Aspirant
I am getting the same issue with my Ultra2 base station. Kindly please help.
ShayneS
Arlo Moderator
Arlo Moderator

HI @Sunnysingh12

 

Can you PM me with your email address used when setting up your account. I will reset your token after I receive this info.

Jbenit88
Aspirant
Aspirant
I’m having the same issue with the HomeKit. Uncertified accessory. Please assist.
ShayneS
Arlo Moderator
Arlo Moderator

Hi @Jbenit88

 

I have reset your token, please reboot your base station and try again.

jrgriffi
Aspirant
Aspirant
Same uncertified accessory error. Please send new token.
Mark-V
Arlo Moderator
Arlo Moderator

Hi @jrgriffi ,

 

I have reset your SmartHub's homekit token. Please reboot the SmartHub and try again.

 

Thank you,

Mark V

kirkmc
Aspirant
Aspirant

Same problem here. Could you reset my base station? Thanks. 

ShayneS
Arlo Moderator
Arlo Moderator

Hi @kirkmc

 

I have reset your SmartHub's homekit token. Please reboot the SmartHub and try again.

Alanm1
Aspirant
Aspirant

I am having the same issue, could you reset mine also please.   Thank you

ShayneS
Arlo Moderator
Arlo Moderator

Hi @Alanm1

 

I have reset your SmartHub's homekit token. Please reboot the SmartHub and try again.

Beauseph
Aspirant
Aspirant
I’m greeting the same home kit error. Can you please “reset my token”?
Thanks in advance.
MarkASyd
Aspirant
Aspirant

James, 

 

My hub is refusing to finish the link for HomeKit as well. How do I get the token reset?

ShayneS
Arlo Moderator
Arlo Moderator

Hi @Beauseph @MarkASyd

 

I have reset your SmartHub's homekit token. Please reboot the SmartHub and try again.

Ursulak
Tutor
Tutor

I have the r3 firmware and the first base station added fine, the second will not no matter what I do. It appears I need JamesC to send a new token request to the device so that it can be seen (from what I've read). James could you do this please? Please be sure to get my second unit and not the first. Serial ending in 0892. Thanks

ShayneS
Arlo Moderator
Arlo Moderator

@Ursulak

 

I have reset your SmartHub's homekit token. Please reboot the SmartHub and try again.

ralfdav
Aspirant
Aspirant
I also get the uncertified accessory error when connecting my three new Ultra 2 to homekit. Can you please reset my token too?
ShayneS
Arlo Moderator
Arlo Moderator

Hi @ralfdav

 

I have reset your SmartHub's homekit token. Please reboot the SmartHub and try again.

 

Please let me know if you still experience this issue. 

6Young
Aspirant
Aspirant
Uncertified issue. Have re-booted unpaired unplugged and uninstalled. Why is it not working in both Arlo app or the apple home setup?
tgabtg
Guide
Guide
Can I get a reset as well? I’ve been spinning my wheels for the past 2 days trying to get HomeKit setup with Arlo
deleonju
Initiate
Initiate
I need a token reset as well. Serial number ending in 763. Thank you!