HomeKit Integration won’t work

[spatel9114]

I’ve set up my VMB4000 Base station with 1 Arlo Pro camera and 3 Arlo Essential cameras, and when I try and configure HomeKit on the base station, it gets stuck on the discovering step and won’t actually connect. Can I get some help?

[ShayneS]

Hi @Texas_Native

I have reset your token, please reboot your base station and try again.

[Wazzer1976]

Please can I get a token reset too

[ShayneS]

@Wazzer1976 

I have reset your token, please reboot your base station and try again.

[Fx888999]

Hi! Can you give me the same fix for HomeKit please?

Thank you!

[ShayneS]

Hi @Fx888999

I have reset your token, please reboot your base station and try again.

[Sunnysingh12]

I am getting the same issue with my Ultra2 base station. Kindly please help.

[ShayneS]

HI @Sunnysingh12

Can you PM me with your email address used when setting up your account. I will reset your token after I receive this info.

[Jbenit88]

I’m having the same issue with the HomeKit. Uncertified accessory. Please assist.

[ShayneS]

Hi @Jbenit88

I have reset your token, please reboot your base station and try again.

[jrgriffi]

Same uncertified accessory error. Please send new token.

[Mark-V]

Hi @jrgriffi ,

I have reset your SmartHub's homekit token. Please reboot the SmartHub and try again.

Thank you,

Mark V

[kirkmc]

Same problem here. Could you reset my base station? Thanks. 

[ShayneS]

Hi @kirkmc

I have reset your SmartHub's homekit token. Please reboot the SmartHub and try again.

[Alanm1]

I am having the same issue, could you reset mine also please.   Thank you

[ShayneS]

Hi @Alanm1

I have reset your SmartHub's homekit token. Please reboot the SmartHub and try again.

[Beauseph]

I’m greeting the same home kit error. Can you please “reset my token”?
Thanks in advance.

[MarkASyd]

James, 

My hub is refusing to finish the link for HomeKit as well. How do I get the token reset?

[ShayneS]

Hi @Beauseph @MarkASyd

I have reset your SmartHub's homekit token. Please reboot the SmartHub and try again.

[Ursulak]

I have the r3 firmware and the first base station added fine, the second will not no matter what I do. It appears I need JamesC to send a new token request to the device so that it can be seen (from what I've read). James could you do this please? Please be sure to get my second unit and not the first. Serial ending in 0892. Thanks

[ShayneS]

@Ursulak

I have reset your SmartHub's homekit token. Please reboot the SmartHub and try again.

[ralfdav]

I also get the uncertified accessory error when connecting my three new Ultra 2 to homekit. Can you please reset my token too?

[ShayneS]

Hi @ralfdav

I have reset your SmartHub's homekit token. Please reboot the SmartHub and try again.

Please let me know if you still experience this issue. 

[6Young]

Uncertified issue. Have re-booted unpaired unplugged and uninstalled. Why is it not working in both Arlo app or the apple home setup?

[tgabtg]

Can I get a reset as well? I’ve been spinning my wheels for the past 2 days trying to get HomeKit setup with Arlo

[deleonju]

I need a token reset as well. Serial number ending in 763. Thank you!