VMB4000r3 homekit fails with uncertified accessory error

[spatel9114]

I’ve set up my VMB4000 Base station with 1 Arlo Pro camera and 3 Arlo Essential cameras, and when I try and configure HomeKit on the base station, it gets stuck on the discovering step and won’t actually connect. Can I get some help?

[grollarii]

Hi @JamesC . Hope you are doing well. I am having the same issue with my arlo it is saying unverified device when trying to connect to home kit. Can you please also send my base station the updated token to fix it? Thanks so much

[grollarii]

Never mind @JamesC I called support and they did it for me. Thanks.

[javierfalcon]

I’m experiencing the same issue did all what the rest have done I bet it has to be with the token as well. If you could help me with that please.

[JamesC]

javierfalcon,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Arhigh]

Hi James I just purchased the Ultra 2 yesterday and I was hoping you could send me a token please

[JamesC]

Arhigh,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Arhigh]

Thank you so very much James! Worked perfectly. I really do love these cameras

[Sonte_Cuco]

Hi James,

I am having the same issue with my VMB5000r5 Ultra 2 base station. Can you please resend the token?

Thank you!

Terry

[JamesC]

Sonte_Cuco,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Sonte_Cuco]

James,

That worked great!  Thank you so much!

[Nicksubs]

Hi James, can I get a token request sent to my device as well? Thank you.

[JamesC]

Nicksubs,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[MarkSA]

Hi James,
May I request a reset token please. Thank You very much for the help.
-Mark

[JamesC]

MarkSA,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[MarkSA]

Thanks for your help James. I was able to connect.

[Daryl-100]

Hi,

I am having this same error, can I get a token pushed to my smart hub?

Thanks,

daryl

[JamesC]

Daryl-100,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Daryl-100]

Thank you. That worked great.

daryl

[Kauyau]

Dear James,

I am having the same issue with my VMB4000r3.  Can you please send me the token? tks.  

[Rhodesy]

I James - i'm also having the same issue, please could you send the token to my device?  thanks!

[JamesC]

Kauyau, Rhodesy

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Mtwilliams87]

Hello James, I cannot get my Apple HomeKit to discover my Arlo base station. Can you please send me a token reset as well?

Thanks

[JamesC]

Mtwilliams87,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Bryshi]

Hi James, I have this problem too. Can you reset my token, too??

My base is a vmb4000r3
Thank you!

[Payneful13]

Hey JamesC, is this still an issue? My VMB5000r5 (firmware version: 1.16.3.2_693_6cd3d19, no updates available) is giving me the same error when I try to connect to HomeKit. I submitted support request 41923674 yesterday but haven't received a response yet.