Arlo|Smart Home Security|Wireless HD Security Cameras

HomeKit Integration won’t work

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spatel9114
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I’ve set up my VMB4000 Base station with 1 Arlo Pro camera and 3 Arlo Essential cameras, and when I try and configure HomeKit on the base station, it gets stuck on the discovering step and won’t actually connect. Can I get some help?
783 REPLIES 783
JamesC
Community Manager
Community Manager

Bryshi, Payneful13

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Payneful13
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FurryYak
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I have been trying to get my base station connected to HomeKit for ages. Can you please reset my token?
JamesC
Community Manager
Community Manager

FurryYak,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

RevErnald
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Can you send the token to my base station? I’m having the same issue.
JamesC
Community Manager
Community Manager

RevErnald,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

JayhawkLaw
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I continue to receive the Uncertified Accessory error. Three chats with support with no solution and each disconnected.
Jlehman
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I’m having this same issue. I’d like to request a token reset as well.
JamesC
Community Manager
Community Manager

JayhawkLaw, Jlehman

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Sceeter
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Having same homkit setup issues, can you help send updated token to mine too?

JamesC
Community Manager
Community Manager

Sceeter,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Lorix
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JamesC
Community Manager
Community Manager

Lorix,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

MarkSA
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Sorry. Removing request. After I posted..it miraculously appeared and connected to homekit.
JG222
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Aspirant
Hi James -

Would you please send a new token to my VMB4000r3 base station? I’m unable to add my device to HomeKit.

Thanks!
JamesC
Community Manager
Community Manager

JG222,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

JG222
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Worked like a charm. Thanks so much.
Bduncan
Guide
Guide
Can I please get a token reset for my 4000r3 base station?
JamesC
Community Manager
Community Manager

Bduncan,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

djcruz04
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Hi James, 

 

I am not seeing the base station appear when trying to set up with Homekit. Will sending a token reset fix this issue? If so, please send one my way. 

 

Thanks,

JamesC
Community Manager
Community Manager

djcruz04,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

fgomecs
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@JamesC
Could I also get the token? I just purchased these this week at Costco and I am getting the same error. My product is the ultra 2
regieromo
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Hi. I need a new token too if that fixes the problem to not be able to setup homekit.
regieromo
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Flufdk
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Can you send the token to my base station? I’m having the same issue