Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro 2, HomeKit setup issues

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Coronadelmar75
Aspirant
Aspirant
Can I have another token reset also please? I had one reset already and followed the instructions but still ended up in the holding pattern for HomeKit device discovery. Thanks.
JamesC
Community Manager
Community Manager

Ltuned, Coronadelmar75

 

If the token reset did not resolve the issue, you may need to remove your base station from the Arlo mobile app and factory reset before trying again.

 

How can I reset my Arlo SmartHub or base station to the default values?

 

JamesC

Scone
Aspirant
Aspirant

Hello, can I please get the token pushed as well?

 

Having the same issue. 

JamesC
Community Manager
Community Manager

Scone,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Guyincog
Aspirant
Aspirant
Hi JamesC, I was loving HomeKit working with my arlo for quite some time but all of a sudden it has stopped working and every time I try to reconnect my arlo base station to HomeKit it gets stuck discovering. Can you please send me a token reset to my base station to resolve the issue? Thanks!
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Lb123
Aspirant
Aspirant
Hello, could I get a token for HomeKit?
Thank you
Model: VMB4500 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

Guyincog, Lb123

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Guyincog
Aspirant
Aspirant
JamesC, it worked! Thank you!
Model: VMB4000 | Arlo Pro/Pro2 Base Station
2hotty
Aspirant
Aspirant

My arlo pro 2 HomeKit stopped working a couple weeks ago. I have followed all kinds of steps but I cannot get the arlo app to rediscover the arlo base in HomeKit setup.  Will a token reset fix this?

Model: VMB4000 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

2hotty,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

sc1683
Aspirant
Aspirant

Hi JamesC,

 

Can I please have a token reset as well? I am also having the same issue setting up my Arlo system on Homekit.

 

Thank you very much for your help.

 

sc1683

Model: VMB4000 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

sc1683,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Richiesips
Aspirant
Aspirant

JamesC

 

I'm having the same issue. Can you send me a token reset request too?

 

Thanks

 

Rich

Model: VMB4000 | Arlo Pro/Pro2 Base Station
peterp100
Aspirant
Aspirant

I am having the same problem, I cannot connect my Arlo to Homekit and get the message "Discovering your device. Please wait." Can you send my new base station a reset token? I have two base stations, one is a new VMB4500r2 and I have a VMB3010r2 with older cameras on it.

 

Thank you,

 

-Peter

Model: VMB4500 | Arlo Pro/Pro2 Base Station
MDondi
Aspirant
Aspirant

I have the same issue, can I get a token reset to try again to my homekit working?

Aaron323
Aspirant
Aspirant

Hello,

I think I might need this token sent my way too. When trying to setup my Arlo Pro basestation with HomeKit, it just gets stuck on the Discovering page. A while ago it stopped working in HomeKit. 

 

Thanks in advance. 

 

Aaron

tbraswell2
Aspirant
Aspirant

Could I receive that token as well

JamesC
Community Manager
Community Manager

Richiesips, peterp100, MDondi, Aaron323, tbraswell2

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Richiesips
Aspirant
Aspirant

Great stuff. Thanks James. 

royalknight83
Aspirant
Aspirant

Can I get a token reset request? I try connecting my base station to Homekit and it keeps saying "Uncertified Accessory".

Model: VMB4000 | Arlo Pro/Pro2 Base Station
tbraswell2
Aspirant
Aspirant
I did a factory reset on my base station . once you do a factory reset you will lose all your cameras just reinstall your base station and then your cameras a you should be able to connect to HomeKit.
royalknight83
Aspirant
Aspirant

Thanks. I should have clarified that I've already tried that. I removed the base station from my account, performed a hard reset, reconnected everything and I'm still getting the error.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
MDondi
Aspirant
Aspirant

thank you very much, now it is working and I am able to use homekit 

fredr1k
Tutor
Tutor
Can you do the same for me, I am in the same situation.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
fredr1k
Tutor
Tutor
Hi JamesC.

Can you please send a token reset Request to my basestation.

I have the same issue with HomeKit.

Best regards,
Fredrik
Model: VMB4000 | Arlo Pro/Pro2 Base Station