Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro 2, HomeKit setup issues

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Jp4512
Aspirant
Aspirant
Thanks JamesC. I have now gotten my Arlo Pro reconnected to my HomeKit and everything is working great.

Thanks
Model: VMB4000 | Arlo Pro/Pro2 Base Station
b2kx
Aspirant
Aspirant
Hi James,

Please can you reset my token, same problem as everyone else.
Model: ABC1000 | Arlo Baby
BLTN
Aspirant
Aspirant
Hi James,

Having the same issue. Please send me a token reset request as well.
Model: VMB4500 | Arlo Pro/Pro2 Base Station
rgallardo54
Aspirant
Aspirant
I am also suffering from this problem and spent an hour chatting with support trying to get someone to perform this troubleshooting step as well. Is there some sort of internal documentation that shows employees how to do this? I bought this camera for the HomeKit compatibility so having it not work is kind of a let down.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

BLTN, rgallardo54

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Ltuned
Aspirant
Aspirant

I am still suffering from this problem and spent over 3 hours chatting with support. After a few days a tech name Fitz sent me an email asking my contact info so he/she contact me and I replied the request 3 times but still no contact whatsoever!! Is there some sort of internal documentation that shows employees how to do this? Seems like Arlo team just left me hanging in the air now?! Is there a higher tier tech that I can reach to? What's the point of contacting the Arlo Support Team when they won't even help???

Model: VMB4000 | Arlo Pro/Pro2 Base Station
KravE
Star
Star
Hey JanesC,
Could I get that token as well? Thanks in advance. HomeKit quit about 2 weeks ago on me.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

KravE,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

panman91
Aspirant
Aspirant

Hi James,

Please can you reset my token, same problem as everyone else.

JamesC
Community Manager
Community Manager

panman91,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

panman91
Aspirant
Aspirant

Thank you James, it worked!

BLTN
Aspirant
Aspirant
Thanks JamesC! It worked!
Ltuned
Aspirant
Aspirant

I can't believe Arlo support just ignored me like this!!!

Model: VMB4000 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

Ltuned,

 

I've requested an update on your open support ticket. An agent should be reaching out to you with an update soon.

 

JamesC

Coronadelmar75
Aspirant
Aspirant

I am having the same issue with HomeKit setup.  Once I try to initiate the setup I get stuck in discovering your device please wait mode forever.   Can you please reset me the same way you did the others?  Thanks in advance.

 

 

Model: VMB4000 | Arlo Pro/Pro2 Base Station, VMC4030P | Arlo Pro 2 Wire-Free Camera
JamesC
Community Manager
Community Manager

Coronadelmar75,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Tdhmd
Aspirant
Aspirant
I am having the same problem as everyone else. Support didn’t give me much of an option other than sending my base station in. They never offered what you have sent out to others on this thread. Is there anyway I could have a token sent as well?
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Thjuul
Aspirant
Aspirant

Hi,

 

I’m not sure how this token works, bit I’m having the same problem with connecting.  Could you help me out?

Thanks.

Thomas

JamesC
Community Manager
Community Manager

Tdhmd, Thjuul

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Thjuul
Aspirant
Aspirant

Hi James,

 

Thank you for your fast reply. I have reconnected my cables and switch - and restarted the base station. Still no luck. Any ideas?

 

Thank you.

Thomas

Model: VMB4500 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

Thjuul,

 

Try again now. If your system was not connected when you made this request earlier, it would not have been able to receive the token reset request.

 

JamesC

helloimerwin
Aspirant
Aspirant

JamesC,

 

Can I get a token reset?

Thjuul
Aspirant
Aspirant

It worked like a charme!

Thank you for a great service!

 

Model: VMB4500 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

helloimerwin,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Ltuned
Aspirant
Aspirant

Hi JamesC,

 

Can I get another token reset sent to my base? I will give it another try since no updates on my case whatsoever.

Model: VMB4000 | Arlo Pro/Pro2 Base Station