Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Guide

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

IOS 12.1 DOES NOT fix this problem on my iPhone X s Max.
I don’t know what the reference to beta 5 is.
I have an iPhone X s max. With IOS 12.1 installed.
My video captured from movement on camera will not play.
My wife who has an iPhone 6s Plus also has IOS 12.1.
The same videos play on her phone.
Model: VMB3000 | Arlo Base Station
Message 551 of 603
Tutor

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

So are you beta testing 12.1 or do you actually have 12.0.1 which is the current version to non testers?
Message 552 of 603
Virtuoso

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

If you didn’t download the beta version of iOS 12.1 you don’t have 12.1 on your phone. You do have 12.01 on your phone. That will not play the videos. The public version of 12.1 should be out in a couple of days. That will fix your problem.
Message 553 of 603
Aspirant

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

Are you sure you have iOS 12.1?
Hasn’t been released yet. Most of us having same problem as you are running 12.0.1.
Word us when 12.1 is released it should solve our non-playback issues. Let’s hope so.
Message 554 of 603
Guide

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

2.1 installed see screen shot
Model: VMB3000 | Arlo Base Station
Message 555 of 603
Guide

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

Just discovered another issue.
I tried to save my arlo “non-movement “ video to my iPhone X s max. So I could post it here, and It just downloaded a blank screen.
Model: VMB3000 | Arlo Base Station
Message 556 of 603
Initiate

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

OK, how could this person have 12.1 installed if it's not releasing until next Tuesday?

Message 557 of 603
Guide

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

Beta program
Model: VMB3000 | Arlo Base Station
Message 558 of 603
Virtuoso

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

Man I can’t wait for this thread to be closed. As stated no less than 50 times 12.1 is a BETA version that is available to developers and anyone else who has the nerve and ability to download beta test software. It does fix this issue and it should be fully available for update on your iPhones by early next week.
Message 559 of 603
Virtuoso

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

That makes perfect sense. Your phone currently does not have the correct driver or video format to play that video on the phone. If you download it you can view it on any pc, Mac or apple product with the exception of the iPhone X’s or iPhone X’s max.
Message 560 of 603
Aspirant

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

My Arlo cameras are recording but only a still image appears the entire video does not play. Please fix this issue thank you. I have the iPhone XS
Model: VMC3030 | Arlo Wire-Free Camera
Message 561 of 603

Recorded videos from Arlo crash iPhone XS

I recently updated to an iPhone XS (currently running iOS 12.0.1).  I found that recordings from my arlo camera do not play in in the vido library.  The progress bar moves, but the video is stuck on the first frame.  Worse yet, if I download the video to my phone and attempt to play it back from Photos, it crashes my iPhone.

 

If I access the same video from the library on an older iPhone 7, it works fine.  Likewise, downloading the video to the phone and playing it there does not crash the phone.

 

Tried to file this report with Apple, but haven't seen anything.  Figured I'd at least let Netgear and the comunity know of the issue.  Any help from Netgear in getting Apple to update their codec support for the iPhone XS would be greatly appriciated.  Until this issue is addressed, the product is basically useless on my new phone.

Model: VMC3040|Arlo-Q HD Security Camera with Audio
Message 562 of 603
Guru

Re: Recorded videos from Arlo crash iPhone XS

https://www.arlo.com/en-us/support/contact.aspx

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Morse is faster than texting!
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Message 563 of 603
Tutor

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

Another Arlo app update, and still no fix!

 

Come on Arlo, are you just waiting for iOS 12.1 to land to 'fix' it?

Message 564 of 603
Highlighted
Initiate

iPhone XS Max On IOS 12 Is Not Playing Videos In Library

Just like everyone else...my videos won’t play...just since I got the new iPhone. Crashes my phone when I try to watch. VERY annoying!
Model: VMC3030 | Arlo Wire-Free Camera
Message 565 of 603
Aspirant

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

Has Arlo came back with an answer to this issue

Message 566 of 603
Guide

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

I was hoping the update from 10/25/2018 would fix this. But I too can't view videos on my iPhone MAX. I am not happy about this as it has rendered my security system useless. 

 

Details: 

  • Iphone MAX - iOS 12.0.1
  • Arlo Base - Hardware VMB3010r2 and Firmware 1.12.0.0_27099
  • Cameras - Hardware H7 and Fireware 1.3.314 

 

 

Message 567 of 603
Initiate

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

No answer yet
Message 568 of 603
Aspirant

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

I am having the same issue with my iPhone XS
Message 569 of 603
Aspirant

Re: Arlo videos won’t play on new iPhone XS MAX

I’m using
iPhone XS on
IOS 12.01
With a new Arlo system and two cameras ( original arlo and cameras )
Videos appear as first frame only - and when played just stay as first frame - if I download they are white blank - the play fine on my wife’s iPhone 7 which is running iOS 12
Message 570 of 603
Aspirant

Arlo

I just got a new iPhone XS and my arlo videos won’t play. Just shows a still image. They still play on my iPad. Is there an update or something that fixes this?
Message 571 of 603
mcj Aspirant
Aspirant

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

Same deal with the XR.

Message 572 of 603
Aspirant

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

 
Message 573 of 603
Initiate

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

It’s unbelievable that they haven’t fixed this after two app updates. They have had ample time. It should have been updated before the phone even came out. We paid a lot of money for these cameras and they’ve been right next to useless for over a month!! This is unacceptable. I guess they spent all their resources coming up with new ways to squeeze money with subscription services instead of maintaining products that people have already purchased. This is how you lose customers!!
Message 574 of 603
Initiate

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

It’s unbelievable that they haven’t fixed this after two app updates. They have had ample time. It should have been updated before the phone even came out. We paid a lot of money for these cameras and they’ve been right next to useless for over a month!! This is unacceptable. I guess they spent all their resources coming up with new ways to squeeze money with subscription services instead of maintaining products that people have already purchased. This is how you lose customers!!
Message 575 of 603