Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Guru

Re: Videos from Library aren't playing in App

Really? Is the eXceSs new? Do you think customizations have been added for new hardware and software? Get a grip - you jumped the gun. Deal with it.

Message 26 of 603
Initiate

iPhone XS Max On IOS 12 Is Not Playing Videos In Library

The OS is supported because that’s what’s on my iPhone 6s Plus.

Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera
Message 27 of 603
Tutor

Re: Videos from Library aren't playing in App

I would hardly call upgrading the OS being part of the “bleeding edge.” Installing a beta of the OS before Netgear has had an opportunity to test? Sure, that’s bleeding edge.. iOS 12 was announced almost 16 weeks ago.. Any software company, would have to be living under a rock not to be aware of it. Failure to upgrade their software is a failure, period.

If you don’t have anything useful to contribute then you’re creating useless noise.. Mischaracterizing normal upgrades that millions do every year is rude and ignorant.
Message 28 of 603
Tutor

iPhone XS Max Video Playback Issue

Hi, any idea when this issue will be fixed? Seen a few posts about it.
Cameras are recording, when you try to playback it only shows first frame of the video so you can’t watch it play!
Hope someone can help!!
Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera
Message 29 of 603
Initiate

Betreff: Arlo videos won’t play on new iPhone XS MAX

iPhone Xs same here - video won’t play
Message 30 of 603
Tutor

Re: iPhone XS Max Video Playback Issue

My best guess (only a guess) is that this isn't a hardware issue, but a software issue with iOS 12. Waiting on Netgear to update their app :/ 

Message 31 of 603
Initiate

Re: Arlo videos won’t play on new iPhone XS MAX

Following.  Same issue here with the still image acting like it's playing but no motion.  Viewing on my iPhone XS (not max).

Model: VMC3030 | Arlo Wire-Free Camera
Message 32 of 603
DN7 Initiate
Initiate

iPhone XS video will not play back

My recorded video will not play back on my iPhone XS. It works on my iPhone 7 with OS 12. Any helpful hints and I did the uninstall.
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 33 of 603
Initiate

Re: Videos from Library aren't playing in App

I’m having the same issue. Videos aren’t playing on my iphone xs.
Message 34 of 603
Arlo Moderator

iPhone XS Max On IOS 12 Is Not Playing Videos In Library

Hello Community,

 

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community!

Model: VMC3030 | Arlo Wire-Free Camera
Message 35 of 603
Initiate

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

iPhone XS max - my original Arlo cameras freeze when playing in the library but I have 1 Arlo pro that works just fine. Reinstalled and still have same issue.
Message 36 of 603
Initiate

Arlo App on iPhone XS Crashing on IOS 12

I had the Arlo app on an iphone 6S Plus I was able to play back recordings with no problems.

I have two cameras on the hub, an Arlo and Arlo pro.

 

On Friday I moved over to the new iPhone XS Plus and the play back of recordings worked fine, then this morning I found that it would only play back the Arlo Pro recordings.

When I tried to run an ordinary Arlo recording the video didn't play and sometimes it crashes the iPhone completely.

If I play back the recordings from my Macbook they work fine.

Has anyone else had this problem?

 

 

Model: VMS3130|Arlo Smart Home
Message 37 of 603
Initiate

Re: Arlo videos won’t play on new iPhone XS MAX

yup..same problem on the iPhone XS

Message 38 of 603
Guru

Re: Arlo App on iPhone XS Crashing on IOS 12

Interesting observation that some videos ply but others don't, based on the camera. While there are lots of issues posted here from folks with the latest iPhones, you're the first to mention this. I suppose it could be something about the encoding that's done in the camera or based on that stream. Open a case with support here to raise awareness.

Message 39 of 603
Apprentice

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

Same Problem with VMB3030,

 

Arlo Pro 2 playing the Videos but first two seconds only the sound and then the Video starts playing!

Message 40 of 603
Guide

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

I am having the same issue as well with my new iPhone Xs Max. Videos are playing fine on iOS 12 on my other iPhone 7 Plus and iPhone X so it is not the OS. Hopefully Arlo is aware of this issue and working on the fix asap.

Model: VMC3030 | Arlo Wire-Free Camera
Message 41 of 603
Initiate

Re: Arlo videos won’t play on new iPhone XS MAX

 
Message 42 of 603
Initiate

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

I see I'm not the only one with the issue -- just noticed this -- iOS12 and iPhone Xs  The cameras trigger, but none of the videos play.

Model: VMC3030 | Arlo Wire-Free Camera
Message 43 of 603

Re: Videos from Library aren't playing in App

There was no gun jumping., Arlo had adequate time to prepare for this. No surprise that there are new iPhones, and most Apps were ready.
Message 44 of 603
Initiate

Re: Videos from Library aren't playing in App

Same here so following - iOS12 on iPhone 6s, 7 and X work, but not on my new XS. Maybe a GPU/Chipset issue?
Message 45 of 603

Re: iPhone XS video will not play back

same here
Message 46 of 603

Re: Videos from Library aren't playing in App

same
Message 47 of 603
Initiate

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

After switching to a new iPhone XS Max last friday,  My video library wont work on the phone app. When I try to play a video, it acts like it’s playing, but the video is just a still.  The same videos still work on through a web browser.  Also, it has even caused my phone to reboot a few times when I try to play the video.  I have took the app off and reinstalled it but that didn’t help. Any ideas?

Message 48 of 603
Apprentice

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

No chance ! Netgear is working in it! Problem with the App and iPhone XS (Max)
Message 49 of 603
Initiate

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

I am not having the same issue with my iphone XS max, videos will not play in the app, they are just frozen. They will play on my laptop though so its not a camera problem. 

Model: VMC3030 | Arlo Wire-Free Camera
Message 50 of 603