Arlo videos won’t play on new iPhone XS MAX

[JamesC · Accepted solution]

This issue has been resolved with the latest version of iOS. Please download and install iOS 12.1.

JamesC

[Hopeh1122]

Just the last few months I noticed that when using the app I cannot play the videos in my library. So to be more specific, when my camera records video it shows up in my library. The screen shows a “play“ icon but when I press play the frame stays frozen on one shot even though the video tracking bar is moving. Any idea how to fix this? I am using the app on my iphoneX with the latest updates.

[Ice4469]

I updated my iOS this morning and my videos are now working on my iPhone Max. Just a heads up to all those who have been having issues