Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Reply
Kevinleese49
Follower
Follower
‎2018-09-22 04:16 AM

Hi I have just got the new iPhone XS max and it is synchronised to my cameras but it will not play my library videos but will play live events can you help please

Labels:
Message 6 of 603
161,144
602 REPLIES 602
JamesC
Community Manager
Community Manager
‎2018-10-30 11:14 AM

This issue has been resolved with the latest version of iOS. Please download and install iOS 12.1.

 

JamesC

Message 601 of 603
38,887
Hopeh1122
Initiate
Initiate
‎2018-10-30 12:07 PM
Just the last few months I noticed that when using the app I cannot play the videos in my library. So to be more specific, when my camera records video it shows up in my library. The screen shows a “play“ icon but when I press play the frame stays frozen on one shot even though the video tracking bar is moving. Any idea how to fix this? I am using the app on my iphoneX with the latest updates.
Message 602 of 603
6,833
Ice4469
Guide
Guide
‎2018-11-14 07:53 AM

I updated my iOS this morning and my videos are now working on my iPhone Max. Just a heads up to all those who have been having issues 

Message 603 of 603
5,892
Related Labels

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.