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Hi I have just got the new iPhone XS max and it is synchronised to my cameras but it will not play my library videos but will play live events can you help please
Solved! Go to Solution.
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So maybe just unsubscribe since your problem is fixed instead of getting pissed off; as it seems the beta only fixed the problems on the Max....
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Enjoy your BETA..
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The Beta works just fine 🙂 But thanks for asking. It must be good for you to know, who don´t want to run the beta, that it's a fix coming for you also as soon as this beta becomes an regular update within a few weeks.
Best regards.
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It does appear that the XS standard may not be fixed by 12.1. That is a concern but it is also outside the subject of this post. But hopefully it will not take an Apple update to fix it because that could take too much time and I can certainly see how frustrating that would be. Hope that will not be the case for those folks.
Z
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@Zandian wrote:
Sure they know there’s a new phone coming out, but unlike Apple’s IOS beta program where developers are given advanced builds of the upcoming software, I’m pretty sure Apple isn’t giving the Netgear engineers new XS phones to play with and adjust their code for. They likely get one when the phone is released. Only then can they really know what Apple has changed and what coding remnant may cause an issue with the new platform.
There may be new cloud recording technology or features introduced industry wide, or exclusive to Netgear that may be different than your old Foscam. And it’s possible. Or there could be something different between the Arlo first gen and their later generations that result in only one of the generations having issues (like resolution, compression algorythm, video codecs, etc).
I’m simply saying that there is complexity here that is difficult for the average consumer to grasp and we maybe shouldn’t be so quick to point fingers if we really don’t know the whole issue.
That said, I think we can complain about poor communication. That Netgear can control and I believe should improve.
Z
I have to disagree with this a bit. If you're going to provide a security camera system to consumers and you learn about a bug the day a new phone is released you should be all over that immediately. It should not take a company over a month to fix. I don't care how complex it is. Put your best people on it and get to work. Their engineers should be working night and day to resolve this issue. Issue a PR statement and commit to a resolution ASAP (day's not weeks or months). We've been without replay on our phones since the release of the iPhone XS nearly a month ago. This isn't a game that has no impact on people's home or business security. Sure, these are inexpensive security cameras compared to what banks might use, but they have a right and duty to their customers to deliver a working product. I agree with you that their lack of communication to their customers and being upfront and responsive to the issue tells me a lot about the company.
So lets talk about the technology... it's a cloud system. The videos recorded are stored in the cloud so these phones are merely a replay interface to the videos. They're not stored on the phones, the base station or on the cameras. It should be relatively simple to fix this issue. Even if they use a proprietary video format to store it in the cloud, they should be able to convert the video in real-time. The videos work in browsers, so we know the system is still recording. Netgear is a large enough company that their VP's, IT directors, or someone higher up should be able to reach out to Apple and have a discussion about what changed from the iPhone X to the XS that could have "broke" their app.
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@SailsElan wrote:
CHECK TO SEE ... MY IPHONE XS MAX IS NOW PLAYING MY VIDEOS AND I DID NOT MAKE ANY CHANGES. OCCURRED OVERNIGHT.
App update for you? I have an XS and just checked the app store and there are no updates showing... for me at least.
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Z
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The engineering team is aware and is currently investigating and working toward a resolution for this issue. We apologize for any inconvenience this has caused, while we work toward a resolution, we recommend using a browser to view videos. I will provide an update as soon as I have more information.
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I have an iPhone XS and am on the beta channel for iOS updates. After iOS 12.1 beta 4 that was pushed out earlier this week, I am now able to play videos on my phone from Arlo. I can play both old and new videos. So it may actually be an iOS issue and not an Arlo issue.
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Hey at least new logo looks good
Thanks Netgear
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I was all giddy that I could finally view videos on the Xs, but alas NO!
I even uninstalled/reinstalled, but still NO!
The app looks very pretty though!!!
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Phone is great though 👍
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