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Hi I have just got the new iPhone XS max and it is synchronised to my cameras but it will not play my library videos but will play live events can you help please
Solved! Go to Solution.
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However, if I test the motion in, ’test mode’ or press the ‘’live’ button,, it will record and show the video in motion.
I’ve swapped cameras, removed batteries, removed cameras, re-synced, restarted base station and nothing has worked.. I’ve been using this system for years without a glitch until now and coincidentally before the recent firmware update.
Any ideas?
any ideas?
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That is completely wrong! Update did NOT fix the problem
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Apple made some changes in the latest apps and the latest iPhones that caused this problem. Arlo is working on a solution for the problem, but another poster to this forum said he was on the ios 12.1 beta, (not the 12.01 curently installed) and he said his new phone was not having this problem. Lets hope either Apple will release a new ios version that will solve this or that Arlo can soon find a solution.
Brian
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If IOS 12.1 is released next week as I’ve read that a BETTER fix it!!!!!
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This is horrible, I just updated the Arlo app a few minites ago and the issue arill remains.
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I still have the message "Getting status..." on each camera view instead of the live button. It's been over a month and I still can't watch a live stream from any of the cameras. I have no problem watching recorded clips that are in the library though.
I'm uisng an iPhone XS Max.
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The recent app release was for the Arlo Audio Doorbell and Smart Chime support. We apologize for the inconvenience. Rest assured that development team is working on a fix for the playback issue. Update for it will be provided once we have more information to share with..
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You are spot on. It’s a fault with the iPhone since the upgrade to iOS 12.1. I’ve also tested this on my iPad which is also on 12.1 and it works on my iPad but not my iPhone.
Thanks again for your help and prompt reply.
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Still having the same problem with iPhone XS only all other iPhones 6 and 7 working fine. Apparently joining the Apple Beta program works but haven't tried it yet.
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iOS 12.1 fixes the issue. It is still in beta, so it hasnt been formally released yet. But you can sign up for apples beta program for free. I updated to beta 12.1 last week, and the arlo playback works just fine.
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There has to be a fix for this ASAP.
I have also noticed that when trying to play the videos in the app it sometimes crashes my phone and it restarts. I have reloaded my iPhone XS Max and this is still the same problem.
A fix for this is needed ASAP.
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