Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

Re: IPhone X will not show live view or recorded videos

Even with the new update as of 10/20/18 videos are still not playing on iPhone xs
Model: VMC3030 | Arlo Wire-Free Camera
Message 476 of 603
Aspirant

Re: IPhone X will not show live view or recorded videos

 
Message 477 of 603
Tutor

Re: IPhone X will not show live view or recorded videos

Please do tell Arlo, how do we view the videos in a web browser on the iPhone?
Message 478 of 603
Aspirant

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

An app update was FINALLY released and fixes the video playback issue on iPhone XS and XS Max!
Message 479 of 603
Aspirant

Camera recording but video is still with no movement

My cameras are recording still/frozen footage when ‘alarmed’ and detection.
However, if I test the motion in, ’test mode’ or press the ‘’live’ button,, it will record and show the video in motion.
I’ve swapped cameras, removed batteries, removed cameras, re-synced, restarted base station and nothing has worked.. I’ve been using this system for years without a glitch until now and coincidentally before the recent firmware update.
Any ideas?
any ideas?
Model: VMC3030 | Arlo Wire-Free Camera
Message 480 of 603
Initiate

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

That is completely wrong! Update did NOT fix the problem

Message 481 of 603
Aspirant

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

Same issue as everyone else! I just set up Blink at my new home! It works flawlessly and the battery life is longer, plus it uses standard AA batteries that can be purchased everywhere!
Model: VMB3000 | Arlo Base Station
Message 482 of 603
Aspirant

Re: Camera recording but video is still with no movement

I’m having the same problem except mine started since I got a new iPhone. My wife’s older iPhone still works fine.
Message 483 of 603
brh Master
Master

Re: Camera recording but video is still with no movement

@Mikeymike80@Bgprew,

Apple made some changes in the latest apps and the latest iPhones that caused this problem. Arlo is working on a solution for the problem, but another poster to this forum said he was on the ios 12.1 beta, (not the 12.01 curently installed) and he said his new phone was not having this problem. Lets hope either Apple will release a new ios version that will solve this or that Arlo can soon find a solution.

 

Brian

Message 484 of 603
Guide

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

Nope mine still broken
Model: VMC3030 | Arlo Wire-Free Camera
Message 485 of 603
Guide

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

Update did NOTHING for me!!!!
If IOS 12.1 is released next week as I’ve read that a BETTER fix it!!!!!
Model: VMC3030 | Arlo Wire-Free Camera
Message 486 of 603
Initiate

Arlo app not playing videos on IPhone Xs

I upgraded my phone to the IPhone Xs and now my videos from my notifications don’t play. They were working before I switched my phone. The videos work on my table and computer. Is there a fix for the app on the phone?
Message 487 of 603
Initiate

Re: Arlo app not playing videos on IPhone Xs

I am in the same boat, all Iphone x and above with the latest ios are having the same issue where we cant see the recorded video. I upgraded to xs max

This is horrible, I just updated the Arlo app a few minites ago and the issue arill remains.
Model: VMC3030 | Arlo Wire-Free Camera
Message 488 of 603
Star

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

I still have the message "Getting status..." on each camera view instead of the live button. It's been over a month and I still can't watch a live stream from any of the cameras. I have no problem watching recorded clips that are in the library though. 

 

I'm uisng an iPhone XS Max.

Message 489 of 603

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

 
Message 490 of 603
Apprentice

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

Nach App Update und Firmwareupdate der Kameras immer noch das gleiche Problem!!! Kein Video läuft das von der Arlo aufgenommen wurde!!!
Message 491 of 603
Aspirant

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

I’ve been in touch with Arlo on Twitter, here is their latest reply...
The recent app release was for the Arlo Audio Doorbell and Smart Chime support. We apologize for the inconvenience. Rest assured that development team is working on a fix for the playback issue. Update for it will be provided once we have more information to share with..
Message 492 of 603
Tutor

Arlo app not playing videos on IPhone Xs

Hi, I’ve upgraded my phone to an iPhone XS max and when I get a notification the videos don’t play,. The bar moves across as if it’s playing but I only see the first recorded clip. They play fine on android but not on the iPhone. Don’t know if it’s the phone or iOS 12?
Message 493 of 603
Aspirant

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

Mine is doing the same thing. I noticed my app was updated this morning but it still doesn’t play video from my phone. Has yours been resolved yet?
Message 494 of 603
Highlighted
Aspirant

Re: Arlo videos won’t play on new iPhone XS MAX

Hi. Has this issue been resolved yet? I have the IPhone XS max and noticed my app was updated this morning and the video still is not playing. It is just a still picture.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 495 of 603
Aspirant

Re: Camera recording but video is still with no movement

Thank you so much and for being so helpful.
You are spot on. It’s a fault with the iPhone since the upgrade to iOS 12.1. I’ve also tested this on my iPad which is also on 12.1 and it works on my iPad but not my iPhone.
Thanks again for your help and prompt reply.
Model: VMC3030 | Arlo Wire-Free Camera
Message 496 of 603
Guide

Re: Arlo videos won’t play on new iPhone XS MAX

Still having the same problem with iPhone XS only all other iPhones 6 and 7 working fine.  Apparently joining the Apple Beta program works but haven't tried it yet.  

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 497 of 603
Aspirant

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

I noticed on Friday my iPhone was suddenly playing the videos. I had no updates to iPhone or Arlo app. But by Saturday I noticed a new Arlo app was installed. All is good!
Model: VMC3030 | Arlo Wire-Free Camera
Message 498 of 603
Aspirant

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

iOS 12.1 fixes the issue. It is still in beta, so it hasnt been formally released yet. But you can sign up for apples beta program for free. I updated to beta 12.1 last week, and the arlo playback works just fine.

 

https://beta.apple.com/sp/betaprogram/

Message 499 of 603
Initiate

Re: Arlo app not playing videos on IPhone Xs

I have the same issue, on the iPhone XS max the videos within the app do not play, but on the iPhone 8 running the same iOS (12) my partner is able to play back the videos.
There has to be a fix for this ASAP.
I have also noticed that when trying to play the videos in the app it sometimes crashes my phone and it restarts. I have reloaded my iPhone XS Max and this is still the same problem.

A fix for this is needed ASAP.
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 500 of 603