Arlo Q - Camera records everything in high contrast pinkish/purple

[mschifano]

Problem Desrciption: Over the past couple days during the day and at night both the recordings and live feeds are no longer clear but instead appear pink/purple.

Model Version: Arlo Q (Version 2.2.1 ; Release Date: November 8,2016)

Firmware: 1.8.3.0_9926 >

Hardware: VMC3040r6

Serial Number: 4CD161S00707A

OS: Not Found

Environment: Apartment Bendroom ( Issue happens in any location)

[TomMac]

Take one of the cameras and re-set by holding in reset for about 10 secs...

when front led flashes re-sync as normal....

See it that changes any thing.

if it does, do the second camera.

If it doesn't work or happens again, contact Netgear Support,

[mschifano]

Not sure what you mean by using the second camera in event after resyncing the device works.....

[TomMac]

My mistake..thought you had two cameras , that's all...

[mschifano]

NP..... Now if ur suggestion doesn't work do u have any clue what the issue may be? Also is this issue I am reporting a common problem with this device model version and if so would u recommend upgrading or changing products?

[mschifano]

I resynced it and still the same issue where the video background color is pink/purple....

I am going to reactivate the entire app on my phone as if it's a new install and reconfigure and see if this makes a difference....

Any other suggestions?

[TomMac]

If the reset didn't work, it may be the IR filter is stuck in position ( night mode )... and could be a defective camera

Contact Netgear Support