- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Solved! Go to Solution.
- Related Labels:
-
Online and Mobile Apps
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Come on Arlo this is the 2nd time your app has done this have crash issue you fix the sound issue last time so please fix this as a priorities lots of people having the same issue you don’t seem to reply to any of the posts we just want to fix
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
exactly the same. iphone XS Max latest ios andonly started on the latest app update. lets hope no one robs my office that i am unable to monitor.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I added 2 more cameras (total of 7) and updated to Premier today.
Everything worked fine on my Iphone 10x max until today.
Now my cams freeze on my phone but I hear sound.
Again, 5 previous cams worked fine on phone until the upgrades today.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It appears that by subscribing to the ios 12.1.1 public beta, the problem will be solved.
See this thread:
https://community.arlo.com/t5/Arlo-Pro/App-crashing-on-ios/m-p/1653240
Brian
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Some people are reporting that downloading the ios 12.1.1 public beta solves this problem.
Brian
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Some people are reporting that downloading the ios 12.1.1 public beta solves this problem.
Brian
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same thing. This is the second major f up recently by Arlo, first we can’t watch video events in the library for OVER a MONTH, now this?? Do these guys even test anything??????? And no apologies, no compensation, no nothing. BS
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Since 2 version and even more since I switch to an iphone XS Max, the apps is totally unusable.
Does Netgear not able to test properly a version before releasing to end users?
We are talking about an app that freeze all teh time, more of the buttons are hidden unders the notch, clicking on the button for the light ot sensors doe snot work as the 2nd window is hidden behing then impossible to close it or to do anything.
This is an expensive camera for the security of the baby.
Netgear should stop providing this type of product when they are not able to release a decent product and acceptable experience.
Since the beginning, the product is full of issues, connections problems...
The best way to use it is to use Home instead of the native apps. what a shame...
Shame on you Arlo team. count on me to spread the words and never buy again from you...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have the same problem
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes, everyone is having this problem.
The easiest fix is uninstall the newest update and install the previous update. If you don't turn off your auto update. The same thing will occur again due to the update loading again. His follow the threads and we will be alright until Arlo support patches the update.
Thanks,
Rob James
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@tinyvaldemar wrote:
I can no longer use my iPhoneX Max (256 GB) with my Arlo system. Every time I try to view the cameras, the app hangs and then crashes or jumbps to the home screem. The community manager said it works with the latest iOS: Not true as a note.
I have even completely reset my iPhone without luck
1. Latest iOS 12.1
2. Unistalled the app and reinstalled.
3. Works on my Samsung Note 8
Some users have posted that Apple has a Golden Beta version of 12.1.1 available to the public and that the Arlo crashing problem for the iPhone XS Max is solved on that version of iOS. You may want to check that out.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Some users have reported the Apple public beta for 12.1.1 solves this problem. You may wish to try that.
https://beta.apple.com/sp/betaprogram/
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you. Rolled back to previous and the problem is fixed
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same here.
Crashes every time I start a live feed, with Arlo Pro2 or Pro cameras. Screen freezes, have to shut down phone.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have the Iphone XS Max and the new 2.6.2 crashes the application when a feed request is launched. It starts by freezing the entire phone and then the app crashes.
Tried un-installing the app on the phone, downloading a new copy from the app store with the same effect.
Cannot view my video feeds anymore on my phone!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
just did a new try and the apps with unresponsive.
After few seconds, my phone even restarted !!!! How come????
Tried to contact the support by email but I have a grey page and impossible to do so.
Arlo team: take your work and products and customers seriously. you had a good product and you are now killing it.
That s Netgear's brand value that you are lowering. I don't think your shareholders will be happy by this
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same here .. Iphone xs max .. app crashed
-
Apple HomeKit
1 -
Arlo Mobile App
373 -
Arlo Pro
27 -
Arlo Pro 2
1 -
Arlo Pro 3
2 -
Arlo Secure
1 -
Arlo Smart
90 -
Arlo Ultra
1 -
Arlo Web and Mobile Apps
6 -
Arlo Wire-Free
10 -
Before You Buy
1,189 -
Discovery
1 -
Features
208 -
Firmware
1 -
Firmware Release Notes
119 -
Hardware
2 -
IFTTT
1 -
IFTTT (If This Then That)
48 -
Installation
1,403 -
Installation & Upgrade
1 -
Online and Mobile Apps
1,266 -
Partner Integrations
1 -
Security
1 -
Service and Storage
563 -
Smart Subscription
1 -
SmartThings
39 -
Software & Apps
1 -
Troubleshooting
7,200 -
Videos
1
- « Previous
- Next »