Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Guru

Re: Latest iOS app updates - broken.

EVERYONE needs to submit a case. Don't rely on someone else. The more, the merrier.

Message 176 of 535
Aspirant

arlo pro 2 wireless camera- won't play video on iphone Xs max with software 12.1

My Iphone Xs max won't play Arlo video, only the sound is coming.  I have updated software to 12.1 but it is still not playing.  It used to play well until 2 days ago but suddenly it got stuck and never coming back even after re logging to the arlo account or installing the app again or restarting the phone.  What  can I do?

Message 177 of 535
Aspirant

Re: Fix the iPhone app

Hello...we just an IPhone Max today and the Arlo App is locking up the Phone to the point we can’t even turn the Phone off! Please help. We are the latest iPhone version.
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 178 of 535
Aspirant

VMS3330H, Are App on IPHone X freezes when viewing the cameras

VMS3330H, Arlo App on IPHone X freezes when viewing the cameras, and unable to connect.

Message 179 of 535
Aspirant

Re: Arlo and iPhone MAX and IOS 12.1 - Do not work

Just received my 5 camera pro 2 which I purchased from Costco. Playing a recorded video in landscape on my XS max, I can’t see many of the controls. That’s ok. Main issue is the live videos. Selecting a camera and watching live locks my phone. The iPhone hard reset doesn’t even work. Usually blows out of the app in a few minutes. Running latest iOS. iPad works fine. This is unacceptable. Will give it a few days for this to be resolved, if it is t I’ll be returning it for a poe system.
Message 180 of 535

Re: Arlo iOS App 2.6.2 issues

I tried this thanks for the tip , it still freezes and then locks up the whole phone for a few minutes , ridiculous mate
Still no response on my case I opened and. an ETA for a new version yet
And one other thing it must be something to do with the video driver as it makes parts of my phone flicker just before it hangs
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 181 of 535
Initiate

iPhone App Freezes

After working fine for several weeks, my iphone app has started freezing every time I try to activate a camera to view it.  I can’t even exit the app — I have to do a hard reboot on my phone, and then the problem reoccurs - five times now.

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 182 of 535
Guide

Re: Arlo and iPhone MAX and IOS 12.1 - Do not work

I have the same issue with iPhone XS MAX.
I’ve had this system over 6 months and had not had any issues until now.
Wife has iPhone 7 Plus with IOS 12.1 and it works fine in all aspects.
Not sure if there is an issue with the code or if it a hardware related issue and the code in combo.
But locks the phone so even hard reset doesn’t respond. WOW!
Come on Netgear! Need some help here!
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 183 of 535
Initiate

Re: Arlo app on iPhone/iPad. v2.6.2 lock ups

Same issue. The App Store is showing a lot of one star reviews based on the bug in this version. Certainly by now netgear knows it’s a huge problem and hopefully they are working on a fix quickly. The entire system is next to useless without being able to monitor the cameras through the phone.

If this continues I’m going to demand a credit for the subscription fee this month.
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 184 of 535
Aspirant

Re: App crashing on ios

Yup I started experiencing this with my iPhone max 3 days ago and thought it was my Khin’s but realized it’ was only my Arlo app causing the hang up /freezing issue. I tried my daughters phone an iPhone 8 and it works fine ...I wonder if this issue is only happening with iPhone xs phones
Message 185 of 535
Aspirant

Re: App crashing on ios

Colokoy007 Aspirant
Aspirant
‎2018-11-23 08:09 PM
Re: App crashing on ios
Yup I started experiencing this with my iPhone max 3 days ago and thought it was my Khin’s but realized it’ was only my Arlo app causing the hang up /freezing issue. I tried my daughters phone an iPhone 8 and it works fine ...I wonder if this issue is only happening with iPhone xs phones


It’s absolutely just an issue with the XS Max on 12.1
Enroll in the iOS beta program and install beta 12.1.1 ..... this will fix the issue
Message 186 of 535
Aspirant

iPhone XS MAX

I just got the iPhone XS Max and my Arlo baby app wont work at all. My husband still has the 8 plus and it works perfect on his. Any tips on how to fix this?! Please help
Message 187 of 535
Initiate

Re: iPhone XS MAX

I’m having the same problem does anyone know how to fix it
Message 188 of 535
Aspirant

Re: iPhone XS Max crashes

I am having the same issues.
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 189 of 535
Initiate

Re: iPhone XS Max crashes

Likewise - The app freezes the moment I go to “Live” view on my app. This just happened two days ago and is becoming very annoying. Please fix!!!
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 190 of 535
Initiate

Re: iPhone App Freezes

I’m having the exact same issue. Happened after recent iPhone app update.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 191 of 535
Tutor

Re: Arlo iOS App 2.6.2 issues

Same issue here with my XS Max. Why is Arlo having so many issues with getting their software compatible with the XS Max? Do they not test their updates before they go public with them? And so far no response from them? I am starting to question just how committeed Arlo is to their customers.
Model: VMC3030 | Arlo Wire-Free Camera
Message 192 of 535
Luminary

Re: Arlo iOS App 2.6.2 issues

Here we go again........sigh 😩

Model: VMC3040S| Arlo Q Plus Security Camera with Audio | Ethernet | PoE
Message 193 of 535
Virtuoso

Re: iPhone App Freezes

I assume you have an iPhone XS Max.
Message 194 of 535
Aspirant

App no working phone crashes

Phone crashes. Phone stop working. Arlo app is not working. Can’t see my cameras. Very frustrating. Already deleted the app, turned off the phone twice , exactly the same as described people here in a “solved” case. Ridiculous
Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera, VMC3040 | Arlo-Q HD with Audio
Message 195 of 535
Aspirant

Re: iPhone XS Max crashes

Just purchased and loaded app onto iPad and iPhone xs. iPad works fine but as soon as I try live on iPhone app freezes up the phone. This is garbage.....

Message 196 of 535
Guide

Re: Arlo app is causing my iPhone XS Max to crash

Same issue, looking for resolution as mine is also a baby monitor.
Message 197 of 535
Aspirant

Re: iPhone XS Max crashes

Welcome to the struggle!
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 198 of 535
Aspirant

Re: iPhone XS Max crashes

Exactly the same issue here. Hope they come up with a fix soon.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 199 of 535
Initiate

Re: iPhone App Freezes

Yes. 

Message 200 of 535