Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Reply
Mentor

Re: Latest iOS app updates - broken.


@dhanson99 wrote:
Has anyone gotten a response from Arlo on this? Seems like support folks are responding on every question on the board except the ones where it is crashing everyone’s XS Max. What gives??

Hopefully someone has logged a case with support and is not relying on the community site for resolution for a problem that significant.  I strongly suspect Arlo management only pays attention to formal cases and the resolution of formal cases in the support system.  This forum is primarily for user sharing and commiserating.

Message 151 of 535
Star

Re: Arlo app is causing my iPhone XS Max to crash

TOTAL NIGHTMARE AND NOBODY CARES. IT IS HAPPENING TO BOTH OF MY IPHONE 256 XS MAXES.
Message 152 of 535
Star

Re: Arlo app is causing my iPhone XS Max to crash

Yep; completely shuts down
Message 153 of 535
Star

Re: Arlo app is causing my iPhone XS Max to crash

SHUTS MY PHONES DOWN ENTIRELY
Message 154 of 535
Star

Re: Arlo app is causing my iPhone XS Max to crash

BIG PROBLEM AND APPLE COULD CARE LESS
Message 155 of 535
Star

Re: Arlo app is causing my iPhone XS Max to crash

BIG PROBLEM; STILL SHUTS DOWN BOTH PHONES
Message 156 of 535
Star

Re: Arlo app is causing my iPhone XS Max to crash

SAME DEAL; I HAD 2 6S’S LAST AND NEVER HAPPENED TO EITHER OF THEM BUT THE NEW XS MAX IS GETTING CRUSHED
Message 157 of 535
Aspirant

Re: Arlo app is causing my iPhone XS Max to crash

Same here. iPhone XS Max keeps crashing and sometimes re boots the iPhone. Expensive camera setup and they don’t even work properly. I better not get burgled while my cameras are off line as that’s the whole purpose I bought these. Get the update sorted or I might just send the whole lot back and buy a system from someone else.
Message 158 of 535
Apprentice

Re: Arlo App Updates Crashing 11/21/18

Thank you
Message 159 of 535
Aspirant

Re: App crashing on ios

It’s definitely related to iPhone XS Max. My wife’s iPhone X work completely fine. My XS Max just freezes and crashes every time.
Both running iOS 12.1 (newest iOS)
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 160 of 535
Tutor

Re: App crashing on ios

As a test I updated from 12.1 to 12.1.1 the gold public beta and it works great under the public beta. No issues no freezing smooth sailing.
Message 161 of 535

Re: Arlo app is causing my iPhone XS Max to crash

Its possible to force quit the program! Just swipe from bottom and up! And wait... (like normal force quiting an app)

But still **bleep**ing annoying! I have my kid on the arlo baby! And now its useless!
Model: VMC3030 | Arlo Wire-Free Camera
Message 162 of 535
Star

Re: Arlo app is causing my iPhone XS Max to crash

NO, IT POWERS MINE OFF IMMEDIATELY SO THERE ISNT THAT OPTION UNFORTUNATELY. NOT ONLY AM I NOT WATCHING VIDEO BUT NOW MY PHONE IS SHUT DOWN AND HAS TO REBOOT. HORRIBLE!!!!
Message 163 of 535
Aspirant

Re: Arlo App Updates Crashing 11/21/18

Open Google play store... touch the 3 horizontal lines in search bar....go to Settings...there you will find Auto Update apps..touch it and you will be given choices...select "Don't Auto-update apps"

Message 164 of 535
Aspirant

Re: Arlo app is causing my iPhone XS Max to crash

Are they completely out of their mind? How can they not answer to this thread?

 

Arlo, fix your **bleep**in app!

 

Users should send this crap back and send a massive **bleep**storm to Arlo via Amazon reviews. 

 

Flin (angry user from Germany)

Message 165 of 535
Tutor

Re: 2.6.2 is broken

Arlo did it again!. After a long of wait getting fixed the last bug where the recorded clip is not playing on new iphones, now there is a new problem on this 2.6.2 problem!. The live feed is not working on my iphone Xs max and it makes my phone and app to crash!..
Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera
Message 166 of 535
Aspirant

Re: 2.6.2 is broken

Same here on XS Max, wife’s iPhone 8 and our iPads are fine.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 167 of 535
Aspirant

Re: App crashing on ios

Terrible QC. They don’t test on an IOS device? Happens on XS Max, IPad, and X. Away for holidays, and no live camera feed capability.
Message 168 of 535
Aspirant

Re: App crashing on ios

Same here.

I just bought them today and it starts crashing on my iphone xs max 12.1.

Not only the app crashes but also it freezes my entire phone as the same time for a couple minits. 

Unbelivable, get your software engineers together and get it fixed plz...  

Message 169 of 535
Tutor

Re: App crashing on ios

It appears they have updated to fix an issue that Would appear in the upcoming iOS but it’s broke the older one. Update to the public beta works great

https://beta.apple.com/sp/betaprogram/



Message 170 of 535
Aspirant

Re: iPhone XS Max crashes

I tried logging in online from my laptop and none of the video feeds show. Everything was fine with the older app.....
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 171 of 535
Aspirant

Re: 2.6.2 is broken

Same problem with my iPhone XS Max freezes during live view and makes live view unusable. Will return to Best Buy tomorrow.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 172 of 535
Aspirant

Re: Arlo app is causing my iPhone XS Max to crash

Same. Crashes app. No way around it.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 173 of 535
Aspirant

Re: App crashing on ios

The iOS 12.1.1 beta fixed it!
Thanks for the heads up!!!!
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 174 of 535
Highlighted
Guru

Re: ARLO APP KEEPS CRASHING

Many existing threads on this. It only happens on some devices. I have 3 and it only happens on 1. Open a case with support here to add pressure.

 

https://www.arlo.com/en-us/support/contact.aspx

 

You can also try a different device and/or use a browser.

Message 175 of 535