My base station keeps going offline - App says my cameras are not connected sometimes

[msdeb]

Lots of times recently when I try to view my camera activity on my phone I have been getting the message, "You are not connected to the Internet. Please check your connection." There is nothing wrong with my connection. Everything but Arlo is connected. What's wrong?

[philhpwd]

Hardware: VMB4000r3

Firmware; 1.16.2.5_3508_62dfaa0

System Version: 2.19 (990)   Released 08Aug20

My "offline" issues started with the release of the new version 2.19.

Please fix Mr Arlo.

[msdeb]

I have Arlo Pro. I agree, "Not very reliable." If Arlo is having a problem, I wish they would let us know via email. Sometimes the "not connected" message stays on for all 3 of my Arlo Pro cameras for quite a while - an hour or so. I need to turn the cameras off when my yard guy is working out there to save the battery life. Can't do it when I am not connected.

[msdeb]

I think Arlo has a problem. They need to recognize this and remedy.

[msdeb]

All 3 of my cameras show the "not connected" message. The 3 green lights on the base station are all on and steady.

[msdeb]

All 3 cameras show "not connected." Base station has all 3 green lights on steady. This is an Android phone, version 5.1.  All is well now, so I cannot give you a snapshot of the message. You should be familiar with it.

[msdeb]

How do you change the router WiFi channel?

[Alpah]

I agree they should take ownership for this problem. But they won’t even acknowledge it

[ShayneS]

Hello,

Does this issue still occur on the latest version of the Arlo mobile iOS app 2.19.2? Can you update & test again.

[Alpah]

I’ve updated yesterday morning and it worked all day. Then last evening it started again and my cameras were down until this morning.

[ShayneS]

@Alpah

iOS App V2.19.2 was released last night. Can you verify that you have 2.19.2 & test again. 

[jjzz23]

Downloaded 2.19.2
System is currently online, however there is still a long delay when checking “mode”. It says it is getting information and takes up to a minute to display mode. On previous versions the mode display was immediate.

[JimOfWA]

Under new APP I receive notifications, but devices still offline, which I find interesting; all 3 lights are green. iPhone  6S+ running 13.6.1 & app 2.19.2(993) released 8/24/2020.  On MAC all is well including my audio doorbell, which I had given up on ever attaching to the APP. Hope that helps. JimK; Humanity over Flag

[JimOfWA]

UPDATE: 11:30am 8/26/2020: just came online including doorbell; will see if lasts

[jjzz23]

iPhone SE 2020 model.
Arlo is offline again. Latest update didn’t fix problem.

[msdeb]

I have version 2.19.1_28150 released 08/19/20. Is that the latest? That's the one I have had since its release.

[msdeb]

I have uninstalled and reinstalled the app twice. I keep getting the one released Aug 19, 2020, 2.19.1_28150, which is the one I had before uninstalling. Does the Google store not yet have the app you said was released last night?

[TaK86]

For the past few weeks my Arlo Pro 2 (3 cameras) has been losing connection. Every time I try and check my cameras they all say no connection, then randomly they will work then stop working. I’ve had the system for about 15 months and have been pleased with it until recently. I’ve already shut off the system and the power to the router but nothing seems to work.

[TomMac]

Are you using iOS/iphones ?

seems there may be some bugs in latest version ( soon to be replaced )

https://community.arlo.com/t5/Arlo-Ultra/quot-Your-device-is-not-connected-quot-error-on-Arlo-iOS-ap...

[TaK86]

Yes I am using an iPhone. It is possible that this started when I did the latest iPhone update. Do you know if this will be fixed on Arlo’s end or apples??

[jjzz23]

08/31/20. Arlo is offline again.
Still waiting for a fix to this problem. I spent way too much money on this system to let stay silent.

[WilkesJNR]

My Arlo Base Station shows as being offline in the app intermittently, sometimes it works, sometimes it doesn’t and sometimes it just seems to wake up and connect when I'm in the app.

It’s wired in to my router via an Ethernet cable and all 3 lights are green showing that it is connected to the network.

Is anyone else experiencing this issue and/or has any suggestions to fix it? I’ve already restarted the base station and removed and reconnected the base station via the app.

Ps. I get the same issue when accessing via the webpage as I do in the app.

Thanks.

[CP312]

So my cameras have worked great for about a month. Now all say to check internet connection and under the “mode” page, it says the hub is “offline”. I did activate and deactivate all off the during the day on Saturday but otherwise let them work at night per normal. Though I’m not sure they’ve actually worked since then. I attempted to activate all devices again but it just spins and never seems to do anything. It should be noted that the blue light is on as far as the hub goes, indicating it has internet. I’ve reset and power cycled it with the same result.

[farsrr]

Same issue plus “getting Information” on the mode screen. Been having this issue for a week or so. Worked great for a year now I don’t trust they are working.

[jguerdat]

Have you force closed the app and reopened as well as tried the web client?

[CP312]

Yes. It just says it’s offline when it comes back up. It seems I need to arm all devices but the button doesn’t do anything. I think when I disarmed it over the weekend it caused this issue for some reason.