"Your device is not connected" error on Arlo iOS app
Before last app update, every once in a while, the Arlo iOS app would report that my base station and cameras were offline, even though everything was up and running. After a few seconds, the app would cycle back to online mode.
After last app update, there is a lot of "Your device is not connected" errors, all the time. And it takes forever for it to cycle back to correct online mode. This is very frustrating when something is going on outside, and you can´t access a live video feed, when everything is connected and up and running.
I'm getting this too so much for an updated app to resolve the bugs.
IF you use an sd card to record to do the recordings show in the library? Mine don't!
This has just introduced even more bugs and now I can't even roll back to just a semi usable state.
Noticing something else today. Problems with recurring display of error message "Your device is not connected" continues.
But after a few seconds I am able to edit Mode settings (arm/disarm), even though all cameras still continue to show "Your device is not connected" message for 25-30 seconds after this.
Never really had this issue with pro 2. Occasionally a single camera down. This is worrisome.
No, but I am having the exact same issue and it just started a few days ago. They will stay connected and detect motion and then all of a sudden not connected error. Or, when I try to go to Live View it never connects. Reboot and sometimes it works for awhile. Have deleted and reinstalled app several times.
was there a recent software or firmware upgrade?
I'm seeing a bunch of problems with 2.19:
- Cannot save notification settings for Geofencing
- When I load the app, a bunch of the time it shows that the cameras are disconnected even though they aren't. Then it eventually starts working.
I have recently had an issue with my arlo pro camera system. Whenever I open the app on my phone, all or most of my cameras show not connected and to check my router. After about 15-20 seconds they all end up coming back and showing the views and allow me to access them. This is a new issue and I have tried resetting the base station and unplugging the internet connection and reconnecting it. Is this a bug or glitch that anyone else is experiencing? The alerts still come through just sometimes don't show connected for an extended period of time.
Everything seemed perfect beforehand...
So a new day with very few "Your device is not connected" messages. Actually none so far today.
But; as stated yesterday, mode (arm/disarm) seems to be available, but it takes 30-60 seconds (+/-) to apply a change to mode, upon entering the app. So if I change mode, I still have to be patient.
Is this whole issue possibly a server side thing?
I should also include that I have removed the battery and waited 30 seconds on the impacted cameras. And, have removed and reinstalled those cameras several times. Sporadically one of these actions will work for a few hours but then they are not able to connect again.
@JamesC can you call this one to the attention of the app developers - the issue is most certainly stemming from there.
Now......, one of my other cameras stopped working with the same issue. I conducted the same trial and no luck. Now I get the screenshot I attached on that camera and have never seen this message before: won’t go live and won’t record motion.
Not a happy customer. Three years and no issues.......... now this.
The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.
In the meantime, could you please answer the following question below?
- Are you experiencing this issue on an the Arlo iOS app, Arlo Android app, and/or the web client on your computer?
- What phone device and iOS/Android OS version are you running?
- What version of the Arlo app are you running?
- What phone device are you using if you're experiencing this on the Arlo app?
- What web browser and computer are you using if you're experiencing this on the web client on your computer?