"Your device is not connected" error on Arlo iOS app
Pulled out the ladder, disconnected the battery on both Ultra cameras, reconnected the batteries, and they finally reconnected. Even though both have an AC source, one battery had 0% charge, the other 5% charge. It appears that something caused these cameras to lock up, not take a charge, and drain the battery. Hopefully this doesn't repeat itself.
Mine is doing the same thing but only on iPhone app. It started after the last update of mobile app. If I log in to the website it doesn't have the problem. Arlo needs to be made aware and to resolve this immediately
ever since this update happened on my iphone the cameras keep going into a "no connection" state.
The router connection is rock solid. In fact logging in from computer shows no issue.
If I uninstall the ios app and reinstall it is fixed.
This happens very frequently - more than once an hour.
Anyone else having this issue?
Arlo - are you aware of it? Can we have a fix to the ios app please?
Have to leave app opened for approximately 30 seconds before cameras are recognized and don’t say “not connected”
Explain the logic here:
1) Base station is hardwired to my router
2) Internet is fine - connection light on base is green and blinking indicating activity
3) Getting activity alerts as usual from all 3 cameras I am using
Open app on my iPhone to find all three cameras are offline and shows base station is offline (read #1,2 and 3) above which still applies - everything appears to be working but the app.
I have already reset the base station, deleted and re-added the cameras (oddly, even during this process without completing the adding cameras, I am still getting activity alerts!) and it works for a while and then drops out again (website port actually works showing my cameras working).
Is this a new defect in the app (which is fully updated) or is the base dying after 2 years (my guess is "planned obsolescence" from Netgear so I would have to buy another system.
BTW - ever since about 4 updates ago, my alerts are nearly useless since I get the immediate notification but often the video doesn't show up in my library for hours and even days (I even get the alert counter showing as many as 15 alerts with nothing in the library until a few days later, multiple videos over several days appear in my library).
All of the above makes me not want to buy this product again.
I also noticed this in the past 1+ week and is pretty annoying when there is a need to look at the cameras.
Here is the requested info for my environment.
- Are you experiencing this issue on an the Arlo iOS app, Arlo Android app, and/or the web client on your computer?
Arlo iOS App
Note: Web Client (i.e, Laptop browser) is an issues
- What phone device and iOS/Android OS version are you running?
iphone XS Max
- What version of the Arlo app are you running?
- What phone device are you using if you're experiencing this on the Arlo app?
Apple iPhone XS Max
- What web browser and computer are you using if you're experiencing this on the web client on your computer?
N/A. Not experiencing on a Laptop (i.e., Chrome) browser
I have Pro 2 base station (VMB4540r2) + Pro 3 base station (VMB4000r3) + Argo light Hub (VMB4540r2).
I did learn that Arlo released an update that caused this. Read on here someone blasting them for not testing it. Anyway it’s still happening and I’ve started to not trust the system when I leave. It is not a good feeling knowing how much $$ I’ve spent on a securit system and it not being reliable. When you’re away and you realize security system has been offline.
Was on vacation and one camera caught some guy in my driveway in the middle of the night but the closer camera didn’t pick it up. Was furious.
I sincerely hope all of you in this community complain to Arlo about the mess they have created and how poorly their phone app is working, when it does work at all. I am very sorry I invested in Netgear products. I have not been able to get any answers or replies from anybody from Arlo regarding these problems. I do not feel secure with their cameras which are at best hit and miss. Maybe they need some new software writers and to try out the software themselves before they load it onto us. I bought these cameras to watch over some very expensive animals that I have because I have had threats by people of stealing them for pure money. I thought Arlo products were going to be helpful but know better now. I have uninstalled and reinstalled the app several times, disconnected cables and installed new ones, et, et. Nothing seems to correct these issues.
Having the same issue as the rest.
Are you experiencing this issue on an the Arlo iOS app, Arlo Android app, and/or the web client on your computer?
- Arlo iOS app
What phone device and iOS/Android OS version are you running?
- iPhone 11 and iOS 13.6
What version of the Arlo app are you running?
- 2.19 (990)
What phone device are you using if you're experiencing this on the Arlo app?
- iPhone 11 MWLT2X/A
What web browser and computer are you using if you're experiencing this on the web client on your computer?
- Google Chrome
I managed to get a hold of an engineering contact at Arlo who tells me that this issue has a code fix in the pipeline and should be out soon; I don't know the specific date or version number, but they are aware of it and are working on it.
Good to know.
As I have deleted the app and reinstall to the latest version on App Store - v2.19.1 (992) - Released 19 Aug 2020.
Still no luck. The issue is there.
Hope Arlo engineering gets a fix soon...
I've followed the suggestion in a previous post to delete app and reinstall which I've done a couple of times.
Still had the problem but appeared to be improved with reduced wait times.
Have now installed the recent update 2.19.1 which appears to have solved my problem.
I also have the same problem. The entire system keeps on kicking out. "Your device is not connected" on the camera and the base station is offline. But the blue light is on, NOT blinking, and the internet connection is working. This is the same on iOS, Safari, Firefox, Chrome irrespective of the hardware. Please provide a solution. I'm on latest update 2.19.1